Total 628 Quality Assurance / Control job vacancies in sydney olympic park new south wales

We’re looking for a Product Compliance & Risk Manager to play a central role in the expansion of our Assets product in Australia.  With Assets, we’re changing how people think about holding money. Our customers can choose to hold their money as “cash”, or hold it as an investment in money market funds, a type of low risk fund that offers a return in line with the applicable interest rate.  This role is a unique opportunity to have a direct impact on the way people hold money. 

 

Your Mission

Wise has launched the Assets product, a new type of investment account, in the UK, Europe and Singapore. Assets enables customers to invest their funds with Wise in various asset classes, including money market funds, while maintaining the immediate access and spending capabilities of a checking account. This product allows customers to earn returns aligned with central bank interest rates, while preserving instant access to their invested funds.

You will help grow the Assets product in Australia. In your role, you’ll ensure that Wise is fully compliant with the regulatory requirements to offer investment products to its customers in Australia. You will also be expected to identify key risks related to Assets product and ensure these are mitigated effectively. 

You will contribute to the growth of the Assets product in Australia. In this role, you’ll ensure that Wise complies with all regulatory requirements for offering investment products to customers in Australia. Additionally, you will identify key risks associated with the Assets product and ensure effective mitigation strategies are in place.

This is a first line Product & Risk Compliance role, embedded in the Product team. 

 

You will be responsible for: 

Launching and improving the Assets product in Australia in a compliant way:

• Work with product teams throughout the product lifecycle, from design and user testing to launch and post-launch monitoring.

• Serve as the primary contact for any regulatory questions or implications regarding the Wise Assets Australia product.

• Conduct and document thorough regulatory analyses of new products and services, ensuring that appropriate controls are in place before launch.

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

• Identify opportunities to enhance our product proposition and competitiveness by thoroughly analysing relevant regulations and challenging existing interpretations and market practices.

Managing and Mitigating Regulatory Risks: 

• Identify regulatory risks and ensure effective mitigation for Wise’s investment product in Australia.

• Conduct pre-launch and ongoing regulatory risk assessments, providing valuable advice to product managers on current and upcoming regulations, gaps, and risks.

• Work with Compliance and Product teams to ensure that remediation plans are agreed upon and executed promptly.

• Collaborate with colleagues in the second-line compliance oversight team to keep product teams informed of new and upcoming regulations.

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in Australia. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

We’re looking for a Product Compliance & Risk Manager to join our growing Product Compliance & Risk team in APAC and to help out the Pacific team specifically. This role is hands-on, a unique opportunity to have an impact on Wise’s mission and help save millions more people money.  

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Your mission is to work with our product teams to launch new products and grow our presence in AU/NZ through a deep understanding of the regulatory requirements and Regulators’ expectations around them. 

This is a first line Product Compliance & Risk role, embedded in the APAC Product Squad. 

You, together with the team in Pacific, will be responsible for:  

Creating and improving our amazing products in a compliant way: 

• Deeply understand regulatory needs, translate this into solutions and work together with the Product Teams to build compliant new products and services  in a customer oriented way; 

• Perform regulatory analysis of new products and services, and ensure that related controls are implemented consistently prior to launch; and

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

Regulatory risk and remediation:  

• By understanding both the Wise product deeply enough and the local regulatory expectations - support Product and other teams on how to interpret regulatory requirements, and improve processes and our product to avoid regulatory breaches and/or incidents; and

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in AU/NZ. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

This role will give you the opportunity to: 

• Grow your hands-on Fintech knowledge at full speed; 

• Build best-in-class products: The role is a unique opportunity to build state-of-the-art products that are compliant for our customers and regulators; and

• Work together with all our amazing teams both locally and globally.

We're seeking a QA Agent to conduct daily call evaluations on current employees in Sales, Customer Services, and Claims. In this role, you'll ensure a high standard of both verbal and written communication and an excellent understanding of Neilson’s products and procedures to provide constructive feedback. You'll use focus, initiative, and forward thinking to encourage agents to deliver their best possible performance at all times.

 As a QA Agent, your primary responsibilities will include:

• Conducting the required amount of call evaluations as per the Quality Assurance Team Leader’s instructions.
• Maintaining an up-to-date understanding of NFS’ QA Framework, including the compliance requirements for sales, customer service, and claims-related calls.
• Ensuring all complaints and breach issues are communicated promptly to management when detected.
• Meeting required targets for productivity and quality, contributing positively towards team performance.
• Maintaining a good understanding of NFS’s systems and processes used to sell and administer its products.
• Promoting effective communication within the QA team and with internal stakeholders such as sales agents, customer service agents, and managers.
• Delivering consistent and accurate feedback to sales agents, contributing to their performance improvement.
• Attending and contributing within call calibration sessions, designed to develop and share best practice.
• Adhering to all company policies as per the employee handbook.
   

The QA Team Leader is responsible for the day-to-day supervision of a team of QA Agents, whose primary function is to conduct quality assurance assessments on calls (sales, customer service and claims), to manage regulatory and operational risk and assist with the personal development of contact centre staff.

Working closely with the Learning and Development Team, the QA Team Leader will help identify trends and training needs through the analysis of QA results and deliver constructive feedback to sales and customer care management, aimed towards driving a culture of continuous improvement. 

Duties & Responsibility

 As the QA Team Leader, your primary responsibilities will include:

• Leading a team of QA Agents, ensuring calls are assessed consistently, in line with the existing QA framework.
• Driving the team of QA agents to achieve agreed business KPIs at all times.
• Working closely with the Learning and Development Team to identify trends and training needs through analysis of QA results.
• Providing relevant and constructive feedback to the sales, customer service, and claims teams.
• Escalating complaints and breaches to appropriate management when detected, and supporting the Compliance Team with its investigations.
• Providing an opinion on the practical effectiveness of the QA framework to Compliance and Operations, contributing towards process improvement.
• Conducting ad hoc quality assurance assessments, where required.
• Administering NFS’ QA Appeals process, ensuring that QA assessments escalated for appeal are reviewed appropriately and recorded accurately.
• Maintaining excellent and up-to-date knowledge of NFS’ products, systems, and processes, along with a good understanding of operational and regulatory risk.
• Assisting the wider Risk and Compliance Team with the practical embedding of any changes to the QA framework due to regulatory changes.
• Assisting the Risk and Compliance Team with risk management assurance activity in relation to the QA framework through initiatives such as ‘check-the-checker’.
• Producing regular performance reports and management information to facilitate effective oversight of the function.
• Ensuring that the QA Team adheres to all company policies and procedures.
• Participating in the delivery of ad hoc projects set by the business from time to time.
• Hosting collaboration sessions with sales, customer service, and claims management to ensure the QA framework is understood, enforced consistently, and embedded within the company culture.
   

Alltype Engineering specialises in the delivery of Instrument/ Electrical work in the Energy and Resources sectors. We currently have projects throughout Western Australia and are looking for multiple candidates to join our team.
Our core business is in Oil & Gas, Water, Power Generation, Infrastructure, Mining, Resources, Utility, Petrochemical and Defence industries, in both the private and public sectors. 
 As a  Cost Controls Engineer , you?ll play a pivotal role in ensuring the financial success of our gas construction projects. Your expertise will drive efficient cost management, accurate budget tracking, and informed decision-making. If you thrive in a collaborative environment and are passionate about optimizing project costs, we want to hear from you!
Responsibilities:

Develop Cash Flows: Create detailed cash flow projections and collaborate with the Accounting department to ensure accurate invoicing and accounting.
Monitor overhead costs: Provide real time feedback to the PM and Site
... Click here to view more detail / apply for Project Cost Control Engineer

As we continue to invest in our capabilities, we have two newly created roles for Building Quality Compliance & Asset Officers to join Southern Cross Care (NSW & ACT) on a permanent full time basis.
The successful applicants with assist to implement best practice asset management to ensure that all Southern Cross Care NSW & ACT properties are safe and compliant for the residents, visitors, public and workers, and is managed to maximise the benefits to stakeholders, the community and facility users.
You will be responsible for maintaining the asset register and maintenance schedules and undertaking regular condition inspections to support both asset and property management, maintenance of building hazardous material register.
This position is to support / mitigate the Property Departments approach to compliance, ensuring effective monitoring and reporting systems are utilised to capture, monitor, and mitigate against Property related risk.
This position will actively ... Click here to view more detail / apply for Building Quality & Compliance Asset Officer

Join us at Vitex , a leading and well-established modern family business, in the pharmaceutical industry, who have been in business since . Be part of our next stage of exponential growth and work with the best in the industry in this Australian success story. Recognised as a  5-Star Employer of Choice  for ,  the team strive to demonstrate our values of Integrity, Quality and Innovation to achieve great things together.
We partner with leading brands to manufacture products that ensure the health and well-being of consumers. Come on this exciting journey with us and enjoy the career growth this unique opportunity can offer you.
We are seeking a talented, early career, individual to join our rapidly growing business, and dynamic Quality team as a Process Control Officer. This role will challenge you to work in a fast paced and high energy environment. No prior Quality control experience ... Click here to view more detail / apply for Quality Control Officer

Full-time position Salary based on 40hrs per week Newcastle office location - role servicing whole of NSW ACRUX Search is currently sourcing an experienced Lead Field Technician to join our client's team deploying machine control systems to the construction equipment industry. Our client is a technology services and products business working in the construction equipment sector, specialising in Machine Control Systems (High Precision 3D GPS machine guidance). Our client is perfectly positioned to disrupt the market with superior product features and highly competitive pricing. The ideal candidate will have practical installation experience working on mobile construction equipment such as excavators, wheel loaders, dozers, and graders.  Duties include, but not limited to:  Responsible for installation of machine control?systems  Component installation and connecting power System calibration Maintenance and repair of products Quality assurance Pre and post installation reporting Support and lead a team of installers  Ability to travel around NSW - may require a ... Click here to view more detail / apply for Lead Field Technician ? Machine Control

Who are we?

We are the leading online platform for comparing and buying business insurance.

Not to toot our own horn, but we’re shaking things up in the SME business insurance market! We’re all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance!

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Business Services | Regional WA


Position No: 091/ Work Type: Permanent - Full Time

Are you driven by the opportunity to work for a thriving regional City committed to organisational excellence?
Are you ready to apply your knowledge and background to exciting new challenges and learn from the best?
We work together with you to create a culture based on respect, trust and inclusiveness.
We embrace flexible working conditions and are always open to discussing your individual requirements so that you get to create your own experience with us.
A leading survey recently found Mandurah is one of the top 10 domestic regions Australians would choose to work from when working remotely.

Imagine a future with us
The City of Mandurah (CoM) is one of the main cultural ambassadors and project leaders for Mandurah. We not only

... Click here to view more detail / apply for Development Compliance Officer (Pool Inspector)

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 60,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.







Job Description







The Project:
HumeLink is a new 500 kV transmission line which will connect Wagga Wagga, Bannaby and Maragle. It is one of the state's largest energy infrastructure projects, with about 365 km of proposed new transmission lines, and new ... Click here to view more detail / apply for Senior Quality Engineer

Organisation/Entity:  Transport For NSW







Job category:  Senior Executive







Job location:  Sydney, NSW, AU,







Job reference number: 







Employment type:  Permanent Full-Time







Salary range:  $0.0-$0.0











Lead and enable statewide operational asset assurance to deliver resilient assets and services, ensuring safe and seamless journeys across urban, regional, and rural NSW. This role provides you with an opportunity to put people at the heart and make a significant impact




... Click here to view more detail / apply for Executive Director, Operational Asset Assurance

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.
At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.
Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into lifesaving hyperimmune products.

An exciting opportunity has arisen for a Quality Assurance Chemist to work on a full time basis at our brand new facility in Sydney. Your role will be assisting the Quality manager in developing the company’s quality management system and assisting the team.

Duties of the role will include:
· Supporting the QA Manager in the set-up and maintenance of QMS.
· Ensuring QMS and operational compliance with regulatory requirements.
· Supporting for key QMS systems such as audits, CAPA, SOP review, etc
· Deviation, NCR and complaint management, Products and Materials Release, Validation and Change Control Support, New production introduction and Documentation Controls compliance with company policies, regulatory requirements and cGMP
· Responsible for ensuring that material supplied is fit for purpose for the customer
· Responsible for providing quality oversight for Operations activities
· Support the QA Manager in continuous improvement projects
· Assist in internal audits and the review of validation reports
· Issue and review batch documentation and release of batches of Intermediate, Bulk and Finished products.

You will bring:
· Life Sciences (Chemistry, Microbiology, etc.) academic degree with experience in Pharmaceutical / Biopharmaceutical industry and a minimum of 3 years in a QA role
· Experience in research and large-scale bioprocessing techniques in GMP environment
· An understanding and experience of quality systems and the need to develop and follow SOP

Benefits
Here’s what we can offer you…
· An environment which allows the individual to grow alongside the company
· A multicultural environment where every voice is heard
· Competitive remuneration package of $80,000 – $90,000 + Super +Bonus + Employee Share Options
· Benefits include additional leave for years of service, wellness leave, parental leave, paid additional leave
· Close to public transport

Interested? Apply today...!!!!

Join our dynamic and growing team
Support the delivery and design of our Bank?s risk and compliance management framework.
Support the Bank to implement our revised risk and compliance management framework.
Hybrid working arrangement

New opportunity for a Lead Risk & Compliance Analyst to join our Future Hub ? Risk transformation team, where you will support the transformation of the Bank?s risk and compliance management practices.
 As Lead Risk & Compliance Analyst, you will:

Support business leaders to own and drive the risk transformation within their respective business areas
Contribute to the design of the target state operational risk and compliance frameworks, policies and standards.  Includes the target state risk governance model (3 Lines of Accountability), uplift in risk assessment, control assessment, issue and incident management practices
Provide subject matter expertise, coaching, training and/or guidance to support the business
... Click here to view more detail / apply for Lead Risk & Compliance Analyst

ABOUT US
Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
THE ROLE
We are currently seeking a dedicated individual with gaming industry experience who is ready to take the next step in their career and join our close-knit team as a Gaming Product and Compliance Analyst on a full-time basis at our flagship site ... Click here to view more detail / apply for Gaming Product and Compliance Analyst

Sydney
Applications close 27 August

About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in peoples lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australias future.

Please see
... Click here to view more detail / apply for Analytical Chemist and Quality Officer, APS Level 4, National Measurement Institute

Apply Now









Lighting Control Technician


Sydney CBD, Greater Sydney, Canberra to Newcastle


Ecoview is a company of Stowe Australia which is a nationally recognised Integrator for Dynalite, CBUS, DALI Control, RAPIX, Delmatic and KNX control and have built their name and brand over the 15 years. The growing demand for sustainability services, industry demand for integrated buildings solutions has created an opening in our Sydney CBD Lighting Control Section, which covers all Greater Sydney and Canberra to Newcastle. Experience required for the role include.

Must have experience in one of the following lighting controls systems

KNX
Cbus
Dynalite

Skills in create and implementing designs using CAD, Bluebeam or Visio
Effective communication, troubleshooting, and problem-solving skills
Strong organizational skills
Experience in fault finding







... Click here to view more detail / apply for Lighting Control Technician

Full time, continuing opportunity
Senior Manager opportunity for HR compliance and assurance for the function.
Offering a competitive remuneration package including 17% superannuation


About the opportunity

The Senior Manager, HR Assurance is the operation lead responsible for the development of HR compliance, risk and assurance frameworks and processes necessary to enable HR units to deliver on their operational needs to university and legislative requirements while driving a risk savvy, compliance and assurance minded culture in collaboration with HR senior leaders.

As an advocate for risk, compliance and assurance, the role will promote, foster and cultivate a culture within HR that enables the function to effectively manage these requirements, using analytics as a basis for decision making, and always seeking to improve our risk, compliance and assurance processes, and service efficiency and effectiveness. This will be delivered in a manner which is digitally focused (where possible) and aligned to the University ... Click here to view more detail / apply for Senior Manager, HR Assurance

Job Number:  17730 Location:  Sydney, NSW, AU, 2009 About John Holland At John Holland, our ... Click here to view more detail / apply for Construction Quality Manager NSW/ACT

We are proud to partner with this market-leading fund manager who are embarking on a multi-faceted growth strategy.




They have a unique opportunity to join the team as a  Senior Compliance Manager (Funds)  to work with their talented legal & compliance team and influence the funds related risk & compliance framework to support a growing and dynamic business.



The role will suit a commercially astute risk and compliance professional with strong analytical skills in respect of complex regulatory and commercial issues across the financial services industry.




Job Responsibilities:


Overseeing the funds related risk and compliance framework, including identifying and implementing ongoing framework improvements
Maintaining the risk register
Conducting risk assessments
Managing the risk and compliance aspects of new and existing outsourced service providers
Maintaining policies
Maintaining the AML/CTF framework
Regulatory liaison
Preparing and
... Click here to view more detail / apply for Senior Compliance Manager (Fund Manager)

We are growing significantly and are now looking for QA Automation Engineer to join our awesome team.

What You'll Do


Perform testing tasks by automated tests for highly configurable environment 
Participating in all scrum ceremonies, requirements analysis and reviews
Taking part in automation meeting sessions, brainstorming and knowledge sharing sessions
Functional and regression tests design and execution by automated tests, identifying what should be covered and how
Collaborating with development team, QAs, and management.
Perform tests runs results analysis, failures investigation
Managing defects: investigating, reporting, and tracking them to resolution. Define and implement the automation procedures, processes and scripts that will be used to validate requirements against developed software.


What We're Looking For


At least 3 years of experience as a Test Automation Engineer
Proven experience in testing of API
Proven experience with C# programming language
Proven experience with SpecFlow Framework, or any other BDD frameworks
Strong understanding of web
... Click here to view more detail / apply for QA Automation (?#)

We are seeking a highly skilled Technical QA Lead who excels in both manual and automation testing methodologies. The ideal candidate should possess strong leadership qualities to effectively manage a team of QA engineers and ensure the quality and timely delivery of our software products.

This is a Sydney based role and 2 days (Monday + Thursdays) will be based in our new Sydney CBD office. 

What the role will involve:

Leadership and Team Management:

• Lead and mentor a team of QA engineers, fostering a culture of continuous improvement and high performance.
• Provide technical guidance and support to team members, ensuring their professional growth and development.
• Coordinate with project managers, developers, and other stakeholders to prioritise testing activities and resolve issues.

Testing Strategy and Execution:

• Design and implement robust test strategies for both manual and automated testing processes.
• Oversee the creation and execution of test cases, ensuring comprehensive coverage of functional and non-functional requirements.
• Drive the adoption of automation frameworks and tools to optimise testing efficiency and effectiveness.
• Conduct thorough regression testing when necessary to validate software quality and stability.
• Hands-on involvement in testing activities, including complex scenarios and troubleshooting.
• Stay updated with industry trends, tools, and technologies related to QA and testing.
• Evaluate and recommend testing tools and frameworks that align with project requirements.

Posted: 24/06/2024

Closing Date: 25/07/2024

Job Type: Permanent - Full Time

Location: NSW - South Granville

Job Category: Project Management Office (PMO)



Full-time, permanent position
Based from either our Adelaide or Sydney office
Join an industry leader who is supporting Australia move towards a cleaner energy future


Job Description

Who are Consolidated Power Projects (CPP)? 
As a member of the Quanta Services Group, a Fortune 250 company, Consolidated Power Projects Australia (CPP) stands as a leader in high-voltage power solutions. We specialise in the renewable energy sector, excelling in the design, construction, commissioning, and maintenance of high-voltage infrastructure, including transmission substations, wind farms, solar farms, and battery storage systems. With over 650 employees and offices in Adelaide, Sydney, Melbourne and Brisbane, CPP

... Click here to view more detail / apply for Quality Manager

About The Role:
Plan and conduct Quality Assurance and onsite audit inspections on a range of capital and recurrent programs such as Property Assessment Survey (PAS), Detailed Property Assessment Survey (DPAS), Fire Safety Program and the issuance of audit findings and reports.
This will include: ...


About The Role:
Plan and conduct Quality Assurance and onsite audit inspections on a range of capital and recurrent programs such as Property Assessment Survey (PAS), Detailed Property Assessment Survey (DPAS), Fire Safety Program and the issuance of audit findings and reports.
This will include:

Plan and undertake QA site and desktop audits using computer-aided auditing techniques (CAAT) as well as traditional auditing methods, generate audit reports to identify non-compliances.
Provide advice to develop and issue Clarification and Practice notes to Service Providers, on range of compliance and upgrade programs
Prepare

... Click here to view more detail / apply for Quality Assurance Officer

Employment Type: Permanent Full Time, 38 hours per week

Location: Bolger Street, Campbelltown

Position Classification: Health Manager Level 2

Remuneration: $106,142 - $125,241 per annum

Requisition ID: REQ504064

Application Close Date: 04/08/2024

Interview Date Range: 07/08/2024 - 14/08/2024

Contact Details: Mick Rowles – (02) 8778 7871 | [email protected]

About the Opportunity

The team at Drug Health Services for South Western Sydney Local Health District are seeking an open minded, persistent and dedicated Quality and Patient Safety Manager to join the team and work to improve and innovate service initiatives.

This is a rare opportunity to join a highly skilled and supportive team where you are encouraged to use your experience and knowledge to make a real difference to the district and provision of Drug Health Services. We are seeking an individual who has a true passion for quality improvement and who can bring their extensive leadership to the role to provide advice to staff, managers and senior executives to improve quality service and clinical risk management.

You will be able to implement improvement projects based on your observations and have highly developed skills to allow you to implement and coordinate the SWSLHD Drug Health Services Patient Safety and Patient Liaison Programs. You will be an adaptable person who has exceptional communication skills and problem solving skills as you will be the point of contact for the management of patient complaints. Complaints handling is an important part of the role and you will be comfortable taking calls from a range of stakeholders where you will use your negotiation skills to build quality relationships across the district.

Your analytical skills will ensure you can implement and evaluate policies and practices to work on continual improvement of quality care and patient safety across the district. Having a strong understanding of patient safety programs in line with the Ministry of Health Frameworks will assist you in remaining flexible in a complex and dynamic work environment.

You will be joining a strong, supportive and driven team who actively work together to ensure opportunities for development. The Management team are always willing to train, mentor and develop employees to reach their goals and make a true difference to the district.

If you are ready to take on this challenging yet rewarding role and ensure quality patient outcomes, click https://healthnswgov.taleo.net/careersection/ex/jobapply.ftl?evtr=14883925&isSocialSrc=true&csarray=101430233&lang=en&job=REQ504064 or contact Mick Rowles on (02) 8717 4036 for a confidential discussion.

Life at South Western Sydney Local Health District is rewarding, progressive and diverse and is always focused on achieving our Vision of Leading Care, Healthier Communities.

What You'll be Doing

The primary purpose of this position is to lead service improvement and innovation initiatives across SWSLHD Drug Health Services to ensure the continuation of safe and high quality service provision.

This position is responsible for guiding the implementation of quality systems and accreditation within SWSLHD Drug Health Services; implementation of patient safety systems and promote a culture of safety across SWSLHD Drug Health Services; managing and coordinating timely delivery of responses to patient complaints, Reportable Incident Briefs (RIB), Root Cause Analyses (RCAs), Health Care Complaints Commission (HCCC) requests and implementation of RCA recommendations; and providing support to the SWSLHD Drug Health Services Executive Leadership Team with routine reporting on quality initiatives, policy management and clinical risk management.

This position will be based at Bolger Street, Campbelltown. This position reports to the General Manager, SWSLHD Drug Health Services.


Where You'll Be Working

South Western Sydney is rapidly growing and is a great place for young people and families to build a life. We are close to public transport, a short drive to the beach and the natural wonders of the Blue Mountains and Royal National Park.

The area is growing exponentially with many major shopping centers, great entertainment venues and the development of Sydney’s new airport all located within minutes of new housing estates.

As part of the greater Sydney area, we have bustling metropolitan hubs as well as areas that maintain their rural heritage. It is an incredible place to explore with adventure or relaxation are at your fingertips.

Qualifications - External

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide https://mcusercontent.com/26b87acf046c7e19b0d7f043e/files/cc2af5bf-dcd6-2c7d-7bcc-e82597847a97/2024_SWSLHD_Application_Guide_.pdf for information on how to respond to criteria and improve your application.https://mcusercontent.com/26b87acf046c7e19b0d7f043e/files/89f6c11f-ee76-ba97-c3c6-e26f4e414a0f/Improving_your_Application_for_SWSLHD.01.pdf

1. Health related tertiary qualification or equivalent experience.

2. Experience leading or implementing patient safety programs in line with the Ministry of Health frameworks including management of the IIMS database, Root Cause Analysis and other clinical investigations.

3. Experience managing the complaints process, associated investigations and report writing.

4. Understanding of the principles of Continuous Quality Improvement and capacity to lead quality audits, practice and projects.

5. Demonstrated initiative and flexibility in a complex work and demanding work environment; and ability to contribute proactively.

6. Previous leadership experience with demonstrated project management skills and experience in the planning, implementation and evaluation of innovation within timeframes.

7. Demonstrated high level interpersonal and written and oral communication skills and experience working with a range of internal and external stakeholders.

8. Demonstrated knowledge of corporate and clinical risk management and associated WHS implications.

9. Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.


https://jobs.health.nsw.gov.au/jobs/quality-patient-safety-manager-perm-ft-259736