Total 15 relationship manager job vacancies in Quality Assurance / Control category in Box Hill South

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover. So what makes BizCover stand out from the crowd?

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

Reporting into the Head of Risk & Compliance, the QA & Compliance Manager has two main accountabilities namely leading the QA team including ensuring the adequacy of the QA framework, and overseeing compliance across the business.

They will be responsible for providing guidance and support, across the company on compliance related matters. They will ensure we are compliant with our regulatory obligations and AFSL, by ensuring our internal compliance, monitoring & supervision and risk frameworks are in place and being adhered to.

They will also be managing our Third Party Risk Management Framework including contract review, maintenance of the supplier calendar and sanction screening.

This role will also support the team with dispute resolution working with stakeholders across BizCover to ensure fair and timely outcomes for our customers. The role requires strong leadership, attention to detail, and the ability to embed compliance into operational and strategic activities across BizCover.

Day to day responsibilities:

Compliance:

• Implement and promote BizCover’s risk and compliance policies and practices
• Monitor and ensure compliance and QA frameworks are current and adequate
• Ensure compliance with regulatory frameworks, review and/or establish a compliance manual including process implementations, insurer compliance along with regular auditing processes
• Provide strategic compliance and risk advice to the business on current business, new proposals or business change
• Manage all legal matters and issues including intellectual property, contracts, binder and partner agreements, employment related issues, policies and any items that require general compliance input
• Compliance sign off on agreements and the management of the supplier calendar (a source of truth of all arrangements with workflow capability)

• Conduct/manage induction training on compliance and QA and review of staff training
• Manage Sanctions screening
• Working with our technology and operations teams to embed compliance frameworks and processes into systems and operational processes including AI implementations
• Internal and external policy end-to-end management (including creation, reviews and reporting)
• Create, implement and periodically review quality management documents which meet ISO 9001 standards.
• Assist with end-to-end complaints handling in line with policies and procedures, ensuring adherence to regulatory frameworks.

• Monitor legislative changes, assess their impact on the business, and review or develop processes and policies to ensure compliance and operational efficiency.
• Assist and partake in periodic audits initiated by insurer/s and/or internally.
• Facilitate end-to-end breach and incident management by leading project teams, maintaining the incident register, tracking incident status to resolution or completion, and driving the remediation of breaches and incidents.
• Review and optimise customer communication journeys, including emails, SMS, and letters, to ensure clarity, accuracy, and alignment with product updates, insurer changes, or incident remediation efforts.
• Review marketing materials and content to ensure compliance with regulatory standards, including AFSL requirements, and alignment with legal and risk obligations.
• Establish and maintain open channels of communication with insurer compliance teams to facilitate collaboration, address compliance matters, and ensure alignment with regulatory and business requirements.
• Manage compliance committee operations, including preparing reports, agendas, and minutes, distributing outcomes to the Executive team, and monitoring actions to ensure timely completion and accountability.
• Provide guidance and support to call centre and operational teams to ensure customer and third-party enquiries are handled in compliance with regulatory requirements and internal policies.

QA:

• Management of the QA team (1x QA Team Lead, 4x QA officers & 1x Risk and Compliance Graduate).
• Oversee reporting on QA performance and compliance (e.g. QA reporting).
• Prepare management action plans to address key compliance issues and risks identified through the QA process.
• Creation and review of call centre scripting and QA scoring across sales, service, claims and retention teams .
• Lead Oversee the QA calibration sessions with the call centre teams
• Provide insights into the performance and risks arising from our operations (technology and call centre).
• Act as the primary point of contact for escalated QA matters, providing guidance, resolution, and ensuring alignment with compliance and quality standards.
• Manage end-to-end projects relating to QA and/or directly impacting QA deliverables.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity. 

We are seeking a skilled Test Manager to lead the development and execution of comprehensive testing strategies for complex IT systems. In this essential role, you will be responsible for ensuring the highest quality of our software solutions through effective testing practices. The ideal candidate will possess a strong understanding of both manual and automated testing methodologies and tools, enabling you to design robust testing frameworks that align with project objectives. You will collaborate closely with development teams to establish testing protocols, oversee test execution, and manage defect resolution processes. Your leadership will be critical in fostering a culture of quality assurance across the organisation. If you have a proven track record in test management and a passion for delivering exceptional software, we invite you to join our team and help us enhance our IT systems' reliability and performance.

Key Responsibilities:

• Develop and execute test strategies and plans for various IT projects.
• Lead a team of testers to ensure the quality and integrity of delivered systems.
• Ensure test coverage across different platforms and integration points.

Qualifications:

• 5+ years of experience in software testing, with at least 2 years in a management role.
• Experience with automated testing tools and frameworks.
• Strong knowledge of software development lifecycles.

The Compliance Manager will take ownership of the development and maintenance of the compliance structures and frameworks established by epay, including, but not limited to, compliance with the AFS license requirements, AML Program, Financial Crime policies, Privacy Act and Corporations Act.

ESSENTIAL DUTIES

·       Ensure compliance with ongoing AFS license requirements.

·       Assume the role of the designated AML Compliance Officer under the provisions of the epay AML/CTF Program.

·       Provide formal reports to the Board on a regular basis.

·       Maintain and further improve the compliance framework through the development and implementation of comprehensive policies and procedures.

·       Ensure IFTI reporting obligation is met with AUSTRAC.

·       Develop and maintain control test plans in relation to the Financial Crime Policy.

·       Interact and nurture relationships with AUSTRAC and ASIC.

·       Update policies and procedures in accordance with any legislation or regulation change, in terms of AML/CTF, Privacy Act and Corporations Act.

·       Oversee Anti-Money Laundering, financial crimes, and sanctions compliance matters.

·       Provide/coordinate training for appropriate employees and new employees on AML requirements, policies, and procedures.

·       Manage and oversee regulatory examinations and internal and external audits.

·       Manage and deliver all regulatory reporting requirements.

·       Ensure transaction monitoring for suspicious activity is conducted according to internal procedures.

·       Maintain oversight of the due diligence process.

·       Work closely with all business units to ensure compliance with applicable law, regulations and polices.

An exciting opportunity for a part time Compliance Manager to join a wonderful team. You will be required to work in the office on Monday, Tuesday and Thursday (3 days per week).

·       Proven compliance experience in financial services or payments systems.

·       Experience in ASF license maintenance.

·       Experience in managing a compliance function.

·       Positive past dealings with the Reserve Bank, AUSTRAC and/or ASIC.

·       Ability to understand complex financial products.

·       Understand and capable of handling dual reporting structure.

·       Excellent organization skills.

·       Creative thinking and affinity to innovation.

·       Excellent analytical skills and with the ability to deliver results under pressure.

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from birthday initiatives, paid parental leave, recognition approaches, and a lot more.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Control Manager to join our team. Reporting to the Chief RAQA, you will be responsible for reviewing and approving specifications, testing data and things that affect the quality of the finished product to ensure no errors along with the final product itself.

In this role you will be instrumental in leading the Quality Control team ensuring conformance to GLP and that the highest standard of quality is maintained as we embark on our journey of qualifying our equipment in our newly build laboratories.

The role will require to manage and lead a growing team.

What you will be involved in………

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

What we would expect from you:

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

• Ability to work on several projects simultaneously

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport

Interested? Apply today...!!!!

Please note the successful candidate must complete a pre-employment medical assessment and undergo background history checks for any items which may be relevant to the duties of the role.

Applicants must be authorised to work in Australia.

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)