Total 752 support analyst job vacancies in Others category in Australia

• Fixed term contract for 2 years
• $123,766.93 per annum plus Superannuation
• Join the Digital Transformation team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Change Analyst will support the Change Manager in delivering end-to-end organisational change management across the Council. This role involves conducting change impact assessments, stakeholder analysis, and developing comprehensive change management plans to ensure smooth transitions and adoption of changes within the business.

What you’ll be doing:

• Conduct change impact assessments to identify the effects of proposed changes on various business areas.
• Develop and document change management plans, including stakeholder engagement plans, communication strategies, and training materials.
• Assist in the creation and execution of change readiness assessments and adoption monitoring activities.
• Monitor and improve the performance of communication activities against strategic priorities and Transformation objectives, in line with best practice tools and techniques.
• Contribute to the development of high-level narratives, ensuring strong and consistent key messaging across all communications activities.
• Communication Planning: Collaborate with the Change Manager to develop and implement comprehensive communication plans for the program. Align communication strategies with change management objectives to ensure a synchronized approach. 
• Identify key stakeholders affected by change initiatives and develop strategies to gain their buy-in and support.
• Support the development and delivery of communication materials to ensure stakeholders are informed and engaged throughout the change process.
• Identify and escalate risks and issues related to change initiatives that may impact project timelines or outcomes.
• Develop mitigation strategies to address identified risks and issues.
• Support the build of change management capability within the Council and mentoring and guiding other change subject matter experts.
• Contribute to the hands-on development of change products for the organisation, to build broad capability in undertaking change across our people.

The skills and experience you’ll bring to the role:

• Demonstrated experience as a Change Analyst or similar role, in a fast-paced business environment.
• Proficient in-service demand modelling, analysing impacts to services and formulating a clear understanding for the relevant stakeholders.
• Ability to analyse complex data sets and translate findings into actional insights.
• Well-developed facilitation and communication skills with a demonstrated ability to establish productive relationships with internal and external stakeholders.
• Well-developed written communication skills to produce correspondence, reports, and presentations.
• Proficient in facilitating workshops, opportunity exploration and issue resolution, understanding and processing user requirements and conducting analysis.

Required Certifications & Qualifications: 

• Bachelor’s degree in business administration, or Certification in Change Management (e.g., Prosci, APMG).

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

What is Visa Consulting & Analytics

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.  Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Typical projects may include:

• How does a financial institution increase market share in consumer credit cards?
• How should a credit card issuer use emerging technology to acquire the best customers?
• How does a financial institution grow their credit card portfolio while mitigating credit risk?
• How does a financial institution optimise their product offering?

Responsibilities

• Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Prepare project materials including interview guides, data requirements, concepts, frameworks
• Collecting and analyse inputs such as client information, data, processes, policies, competitive and environmental information
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
• Create, develop and maintain models, contribute to IP creation and standardised VCA offerings 
• Continuously build knowledge, surface new insights, and contribute to thought leadership pieces 
• Identify solutions and recommendations that address client objectives and result in performance improvement
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.