Total 6,927 general manager job vacancies in Others category in Australia

We are seeking an experienced General Manager to lead and oversee all aspects of Novotel Devonport, ensuring exceptional guest experiences while driving business performance. As General Manager, you will be a key ambassador for the Novotel brand, combining your deep passion for hospitality with strong operational and commercial expertise. This is a unique opportunity for an ambitious and dynamic leader to make an impact in a thriving regional destination, steering a talented team of Heartists toward continued success. 

Key Responsibilities 

• Lead, inspire, and mentor a team of passionate Heartists to drive individual growth and foster a collaborative culture of excellence. 
• Develop and implement strategic initiatives to drive revenue, enhance operational efficiency, and elevate the overall guest experience. 
• Oversee day-to-day operations, ensuring all departments meet and exceed operational targets. 
• Lead sales and marketing efforts to maximise occupancy and revenue, while continuously identifying new growth opportunities. 
• Champion employee engagement by creating a supportive and inclusive environment where all Heartists thrive. 

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

The Bar Manager at Mondrian Gold Coast is responsible for overseeing all aspects of the bar operation for a specific venue (Haven, LiTO or Haven Pool Club), ensuring the delivery of exceptional service standards, and creating an extraordinary guest experience.  The ideal candidate will have a passion for mixology, strong leadership skills, and a commitment to maintaining the luxury and sophistication that Mondrian is renowned for. 

The main duties of this role include:

Strategic Planning and Development

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Monitor and maintain inventory levels, order supplies, and manage vendor relationships.
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 

Bar/Beverage program Development: 

• Create and maintain an innovative, comprehensive and sustainable Beverage Program in line with Brand requirements and target audiences 
• Develop solid partnership with suppliers. Source and procure quality products, ensuring a well-balanced selection that caters to a range of preferences and budgets. 
• Monitor industry trends to keep the beverage program innovative and competitive

Operational Management: 

• Oversee the setup, execution, and breakdown of Bars, ensuring all logistics are handled smoothly. 
• Coordinate with internal departments such as catering and audiovisual to ensure seamless service delivery. 
• Recruit, train, lead and support the Bars Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs. 

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs. 

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

The Category Manager is responsible for overseeing a specific category within the commercial brands portfolio, driving both strategic and operational success. This role involves developing long-term growth plans, managing daily operations such as range optimization, pricing, and supplier relationships, and collaborating cross-functionally to implement data-driven strategies. The Category Manager ensures category profitability and growth by leading market analysis, product lifecycle management, and fostering collaboration across teams.

Other responsibilities include: 

• Develop and implement category strategies aligned with business objectives, backed by market and competitor analysis.
• Conduct market research and analyse customer behaviour to stay competitive and identify growth opportunities.
• Optimize the product range by managing the lifecycle, introducing new products, and collaborating with suppliers to align with customer demand.
• Set pricing strategies, manage margins, and coordinate with marketing teams to drive promotions and engagement.
• Build and maintain strong supplier relationships, negotiate contracts, and ensure consistent product supply and alignment with strategic goals.
• Regularly track and report category performance, providing insights to guide strategy and ensure financial targets are met.
• Lead and mentor the team, setting goals, monitoring performance, and fostering a culture of development and inclusivity

You will be responsible for managing external and internal communications, media engagement (including publicity) and stakeholder relations across Nine's Broadcast businesses in Queensland.  

Day to day you will:

• Develop and execute communications and publicity strategies for Nine Network, Nine Radio, and Radio 4BC.
• Build strong relationships with media, identifying and maximising publicity opportunities.
• Write media releases and provide program information and images to media.
• Manage launches, photo shoots, talent appearances, and media interviews professionally.
• Coordinate with Network publicists, create new publicity avenues, and maintain databases.
• Promote safety and collaboration, ensuring open communication across the team.

We have an opportunity for you to join our Front Office team as Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Duty Manager will manage the Front Office operations across reception, guest relations, and reservations during your shift, while creating memorable and unique experiences for the guests visiting the Hotel.

In this role you will:

• Ensuring the smooth day-to-day running of the hotel, maintaining our reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure the hotel meets or exceeds its key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

About you

• Experience with local market knowledge in hospitality industry.
• Passion, interest and confidence in coffee, wine & spirits with a focus on locally sourced product, ensuring quality and consistency of our offering.
• A commitment to providing exceptional experiences for our guests.
• Exceptional leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
• Responsible Service of Alcohol (RSA) Certificate.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

What you will be doing?

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties, ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

Lake Haven GYG is looking for Shift Managers to join the team! The Shift Manager is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

To be considered for this role:

• 6-12months + Experience leading or supervising a large team within a busy environment
• Experience delivering exceptional customer service
• Completed or willingness to undertake Responsible Service of Alcohol course
• Be willing to work between the hours of 5am-12am on a rotating 7 day roster inc weekends

Benefits

These are just some of the benefits that come with working at GYG:

• Free uniform
• Flexible work hours around a 7 day week roster.
• Crew team building activities and competitions
• Discounted meals
• Cultural celebrations – Day of the Dead and Cinco de Mayo

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

The Manager, Contract Operations, is an integral member of UP&E, responsible for providing operational support to the UP&E APAC team across all categories (Toys & Hardlines, Fashion & Living and Food, Beauty & Care, Publishing). The primary focus will be driving operational excellence in the contract lifecycle, business development to drive growth, contract negotiations with key partners and to support both regional and country teams. We are looking for a true operational business partner to support all stakeholders (Legal, Finance, Controllership, Category, IT) to drive performance and execute business strategies. This is a high-profile role with regular exposure to senior and all levels of management. The qualified candidate must be able to multi-task and balance priorities on competing initiatives and be used to working within in a matrix organization. This position requires the individual to review and  process an extremely high volume of licensing deals.

This position will report to Los Angeles based Director, Contract Operations

Key Responsibilities

• Responsible for Contract Operations for UDX contracts globally with a special focus on the APAC region (Japan, Korea, Australia, New Zealand, Southeast Asia and India)
• Super-user of deal/revenue systems (Salesforce “CRM” and RightsLogic “RSG”).  Provide user training and services to category and other stakeholders
• Control point - ensuring compliance against deal guidelines, system data integrity (e.g. data inputted for drafting is complete; system data is consistent with signed contract) etc.
• End-to-end tracking of deals from deal memo to asset release / signed contract, including continual refinement of relevant reports – objective is to drive efficiencies and ensure the process is well controlled (including KPIs)
• Responsible for licensee profile creation and deal reconciliation in deal system to ensure accuracy for downstream processes
• Deal reporting – Refine existing and develop additional reports so the teams can manage their line of  business appropriately
• Ad Hoc projects / responsibilities within Operations as appropriate (e.g. Licensing Guidelines, Product Approval tracker)

We are seeking an enthusiastic and detail-oriented Assistant Outlets Manager to join our prestigious food and beverage team in Sofitel Brisbane Central. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Bistro Suzette, our elegant lobby bar, Cuvee and our In-Room Dining & Mini Bar services.

• Assist in overseeing daily operations of multiple food and beverage outlets
• Collaborate with the Outlets Manager to develop and implement strategies for improving service quality and efficiency
• Supervise and support staff, ensuring adherence to service standards and company policies
• Collaborate with other hotel departments to strategise on new product and service offerings
• Handle guest inquiries, requests, and complaints professionally and efficiently
• Conduct regular staff training sessions to enhance skills and product knowledge
• Ensure compliance with health, safety, and hygiene regulations
• Assist in organising and executing special events and promotions
• Maintain excellent relationships with vendors and suppliers.

As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your Primary duties & responsibilities include:

• Manager on duty for the hotel, including check-ins, check outs and guest enquiries
• Perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensuring the safety of our guests throughout the night

A unique position has become available as we expand our Home Care Package portfolio within Northern Tasmania. We're looking for a fulltime Case Manager to join our dynamic team.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:

The Case Manager is a full-time position based in Northern Tasmania with flexibility. The successful candidate will be responsible for the initial provision and case management of Home Care Packages for clients. The position is pivotal to directing client care covering appropriate intake and assessment, care planning, community engagement and documentation, monitoring and review, fund management and advocacy as required.

A dynamic role within our Tasmania team, working in close partnership with the Home Care Clinical Lead. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

Essential:

• Experience in case management/the provision of aged care and/or home care, typically 3 years+
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Strong communication skills, demonstrated ability to build rapport with internal and external stakeholders
• Client-centric approach and willingness to advocate on behalf of clients
• Proven ability to work independently , make sound judgements, and prioritize tasks in a fast-paced environment
• Experience in budgeting and funds management
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Ability to problem-solve and resolve conflict
• Current National Police Certificate (or ability to acquire)
• Current driver’s license

Desirable:

• Certificate 4 in Home & Community Care or Aged Care
• Bachelor’s Degree (Desirable - Registered Nurse)
• Exposure to workforce planning & scheduling principles

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

What you’ll do

We are seeking an experienced Content & Optimisation Manager to be responsible for and oversee the planning, scheduling, and strategy of all content across NRMA Parks and Resorts’ customer lifecycle. This role manages content for organic, owned, and below-the-line (BTL) channels, ensuring a cohesive and engaging experience that drives conversions at key touchpoints. You will play a key role in developing data-driven content strategies and optimising the customer journey. Supported by internal stakeholders, you’ll produce high-quality collateral to support direct mail, promotional material, and point-of-sale marketing. You will also:

• Develop and execute comprehensive content strategies that support customer lifecycle goals, from discovery to booking and retention.
• Own the planning and management of content schedules and calendars, ensuring alignment with business objectives and campaign priorities.
• Lead content planning processes, integrating insights from internal teams (e.g., Data Analyst, Marketing Team).
• Design content frameworks tailored to key customer segments, aligning them with broader marketing strategies.
• Collaborate with the SEO strategy team to embed optimisation insights into planning and execution.
• Ensure a unified tone, style, and quality across all content, maintaining brand consistency.
• Strategically map content touchpoints across the customer journey to identify opportunities for engagement and conversion.
• Design and implement targeted BTL marketing campaigns, including:
• Direct mail campaigns to reach key customer segments.
• Promotional material development to support sales and campaigns.
• Point-of-sale marketing to drive bookings and engagement.
• High-quality collateral that aligns with content strategy and enhances customer touchpoints.
• Manage relationships with BTL marketing vendors and agencies, ensuring timely and cost-effective delivery of materials.
• Work closely with the Website Producer to enhance key landing pages, ensuring alignment with content strategies and customer journey goals.
• Oversee the Content Specialist in the creation and execution of high-quality content for organic, owned, and BTL channels.
• Monitor and adjust content schedules to align with campaign priorities, seasonal trends, and evolving customer needs.
• Coordinate with cross-functional teams, including the Media Manager and Website Producer, to ensure seamless delivery of planned content.
• Develop content briefs and guidelines, working with internal teams and external agencies to produce impactful campaigns.
• Define measurable goals and success metrics for all content initiatives and campaigns.
• Use analytics tools (e.g., GA4, LookerStudio) to measure and report on performance across websites, emails, BTL campaigns, and other channels.
• Present insights and actionable recommendations to stakeholders, refining strategies based on performance data.
• Regularly review customer engagement metrics to identify trends, opportunities, and areas for improvement.

What you’ll bring

• 5+ years of experience (travel, tourism or hospitality sectors preferred) in content planning, strategy, or optimisation, with proven success in managing content-driven conversions.
• Demonstrated ability to lead content planning processes, including the development of schedules and calendars.
• Expertise in customer journey mapping and content alignment to drive engagement and conversions.
• Proven ability to develop and execute BTL marketing campaigns, including direct mail and promotional material.
• Strong knowledge of SEO best practices and analytics tools (e.g., Google Analytics, LookerStudio).
• Advanced project management skills, with experience coordinating cross-functional teams and external agencies.
• Exceptional writing, editing, and communication skills, with a strategic mindset.
• Experience with data governance practices and data quality management.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and motivate others.
• Experience working in a fast-paced, results-oriented environment.
• Flexibility to travel to NRMA properties or external partner locations as required
• Flexibility to work outside standard hours during major campaign launches or events

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from First Nations and all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer, 2022 AWEI Most Improved Employer and 2024 Gold Employer

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

We are looking for an experienced, professional and enthusiastic Duty Manager (Front Office) to lead the Front Office team at our Oaks Port Douglas Resort on a full time basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets
• Support Hotel Manager with recruitment

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Annual salary range: $73,347.50 to $75,000 (excluding superannuation)

Expected hours: 38 per week

Location: 87-109 Port Douglas Rd, Port Douglas QLD 4877

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe