Total 15 customer experience manager job vacancies in Others category in mascot

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


As a Call Centre Customer Experience Agent, you will provide support on a range of enquiries to both our external customers and internal sales team. Our team purpose is to provide effortless interactions by phone, chat or email and we are always looking for ways to improve our customer experience. 




KEY ACCOUNTABILITIES



Handle inbound & outbound customer enquiries
Follow up




... Click here to view more detail / apply for CALL CENTRE CUSTOMER EXPERIENCE AGENT

Job Number: 







Location:  Mascot, NSW, AU,











About John Holland


At John Holland, our purpose is simple, we transform lives with everything we do. We've always known that at its heart, infrastructure is about people - our customers, our employees, and their communities in which we work. 
That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. 
Be part of a team that thrives on rising to the challenge of transforming lives for good.   




About The Project


John Holland have been awarded to deliver







... Click here to view more detail / apply for Environmental Manager

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


The Account Manager is responsible for building and nurturing strong relationships within an assigned customer portfolio. This is an office-based sales role, ideal for candidates with experience selling to schools and working closely with principals or vice principals.
The role emphasizes showcasing Winc's unique value proposition to key decision makers, leveraging industry insights and data-driven strategies to develop tailored customer plans and achieve sales targets.






... Click here to view more detail / apply for ACCOUNT MANAGER, NSW

Are you passionate about driving change, leading improvements, and managing complex projects? Join REMONDIS as an Operational Excellence Manager , where you'll lead efforts to improve processes, increase organisational agility, and implement critical projects across our operations.
Who are we?
REMONDIS is one of the worlds largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe and reliable solutions across all industry sectors.
The waste industry is evolving at a cracking pace. We are also in the midst of our own organisational evolution. We are building the systems, processes and infrastructure we need to remain at the forefront of the circular economy journey. As such, were searching for individuals who have the resilience
... Click here to view more detail / apply for Operational Excellence Manager Australia-wide, Mascot 5 Dec 2024

Job Number: 







Location:  Mascot, NSW, AU,











About John Holland


At John Holland, our purpose is simple, we transform lives with everything we do. Weve always known at its heart infrastructure is about people our customers, our employees, and the communities in which we work. Thats our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. Be part of a team that thrives on rising to the challenge of transforming lives for good.
John Holland is seeking an experienced Commercial Manager to join the Next Rail team, based in Mascot. 
Responsibilities of the role







... Click here to view more detail / apply for Commercial Manager

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


The Account Manager is responsible for building and nurturing strong relationships within an assigned customer portfolio. This is an office-based sales role, ideal for candidates with experience selling to schools and working closely with principals or vice principals.
The role emphasizes showcasing Winc's unique value proposition to key decision makers, leveraging industry insights and data-driven strategies to develop tailored customer plans and achieve sales targets.






... Click here to view more detail / apply for ACCOUNT MANAGER, NSW

With an entrepreneurial spirit and a passion for building lasting partnerships, here is an opportunity to shake up the commercial and industrial construction industry, as the go-to for plumbing solutions in New South wales.
The Core of Your New Role
Based in vibrant Mascot, Sydney, you?ll be the driving force behind the success in NSW. Reporting directly to the Director, you?ll harness your network of commercial builders, architects, developers, and designers to map the market and identify new opportunities that will expand our reach and influence.
The Specifics


Win Specifications: Your primary goal is to secure specifications that set us apart in the marketplace.
Build Your Brand & Increase Market Share: Identify key opportunities for growth and strategically position yourself and your new company as the go-to provider in plumbing solutions.
Own the Process: You?ll have full visibility and control over the sales process from
... Click here to view more detail / apply for Specification Manager

This is a newly created position which will support a Sydney Lounges stores teams with managing the deliveries and stocks received, and not limited to other responsibilities listed below;

• Ensure correct documentation is completed for all goods entering and leaving the stores
• Ensure that all goods are correctly received in accordance with the quantities and quality stated in the purchase orders and specifications are accounted for and properly stored
• Coordinate the monthly stock take with appropriate Department Managers
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Produce monthly stock reports including usage and stock on hand
•  Maintain Inventory System Files
•  Responsible for the periodic review of stock levels and initiation of purchase requisitions following departments policies and procedures.
•  Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering
• Ensure all goods returned to suppliers are properly authorised and accounted for
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual

ABOUT US


Winc is a workplace support company. We free up companies to do what they do best by taking care of everything a workplace needs to work - all in one place and delivered. We're here for all organisations, whether they're an SME or large enterprise, in education or health, private sector or government.




ROLE PURPOSE


To support the Head of Category Management to develop and execute category strategies in line with company commercial objectives the Technology & Consumables category. However, candidates with strong category management experience with non-Technology background are also welcome to apply.




KEY ACCOUNTABILITIES



Drive sales & margin growth through effective category management practices to enhance customer experience and achieve commercial objectives
Develop and implement strategic direction for category including product offering,




... Click here to view more detail / apply for CATEGORY MANAGER

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently seeking a highly motivated individual to join our friendly team as Events Manager.
This is a full-time position based in Mascot, NSW.

Duties include but not limited to:

• Responsible for all event preparations; liaise and effectively work with operations team to ensure accurate delivery
• Handle and lead all corporate events from start to finish
• Prepare proposals for conference, catering, corporate, socials, etc. including residential
conference
• Complete and oversee all floor plans for all events to ensure they run successfully
• Financial accountabilities of events
• Effective time management; ensure all critical deadlines are met
• Develop and implement sales plans and events in line with the overall business strategy to
drive revenue, occupancy and room rates.
• Convert enquiries into confirmed business opportunity to maximise revenue while providing
exceptional customer experience
• Fully understand the business strategy and positioning of the Branksome Hotel brand and to effectively articulate this positioning in the marketplace.
• Maintain up to date product knowledge of key competitors, general industry trends, and other market intelligence and insight.
• Client familiarisation trips, site inspections etc. as needed.
• Establish and maintain client databases

We are looking for someone with:

• Proven track record in conference, event management or event planning, within the hospitality or events industry
• The ability to adapt to the business' development and change.
• Ability to operate under pressure and meet tight deadlines.
• The desire to succeed.
• Outstanding communication abilities.
• Have a positive attitude and collaborate well with various departments to help establish a consistent and productive working environment.
• Proficiency with Microsoft Office
• Detail-oriented and time-management abilities.
• Strong client-relationship and business-retention capabilities.
• Must be available to work on weekends if required, including flexibility to working days/hours based on business needs.

Terms and conditions will be discussed with the successful candidate. Remuneration on offer is $75,000 - $80,000 depending on qualifications and experience.

If you are up for this great challenge and keen to advance your career and skills with one of Sydney’s luxury hotels, then please click on ‘Apply’ now.

Great benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyJoin a global organisation with a strong focus on training, safety and qualityAt KONE, you’ll find innovation that goes somewhereWe see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.The future of work is flexibility At KONE we believe that creating flexibility in where, when and how we work will help us to engage and retain our people. With flexible working we can increase the diversity in our teams as well as improve the well-being of our employees. Having listened to our employees and candidates, KONE Australia and New Zealand launched our Flexible Work Framework and Guide in April of 2022. The majority of our office-based teams have adopted a hybrid model with 3 days in…

Click here to view more detail / apply for Fleet Manager

• Are you passionate about data, analytics and insights?
• Pride yourself in helping to deliver highly successful change performance for Qantas Loyalty
• Permanent role based at our Corporate Campus in Mascot

At Qantas Loyalty we embrace data. With the internal data & analytics capability, we constantly look to deploy tools and technology to harness; process and to create insights of our experiences and predict effectiveness of strategies.

Through the creation and usage of complex data analytics and tracking, the Strategic Insights Manager - Web Analytics is responsible for the development of high impact customer insights related to customer behaviours, across our digital platforms within the various loyalty businesses units. Based on these insights and in collaboration with Qantas Group stakeholders, this role is responsible for the identification of opportunities to increase customer engagement and profitability via improvements to our Web experience across the airline loyalty program.

This role will report directly to the Manager Web Analytics, and work closely with Senior Qantas Loyalty Management and the Head of Data Performance & Value Optimisation. This role will form recommendations on key performance outcomes such as airline loyalty member experience and strategy, and group-wide initiatives that impact airline loyalty members.

What you’ll bring to the role:
• Degree-level qualifications, with preference for degrees in applied statistics, Data Science or a related analytical field
• 2+ Years of experience working with Tag Management software (e.g. Adobe DTM, Adobe Launch, Google Tag Manager) and data layers
• In-depth understanding of Google Analytics or similar platforms including coding and tag implementation
• Experience with Digital Experimentation Tools (i.e. Optimizely), or a knowledge of testing platforms with a desire and ability to learn
• Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success
• Proven analytical and problem solving skills, with the ability to overlay commercial acumen to developed insights and recommendations
• In-depth product knowledge of Google and Adobe Analytics data collection and administration
• Experience with web programming languages such as html, JavaScript and other frameworks like jQuery especially as it relates to coding analytics tags
• Demonstrate experience with data visualisation tools like Google Data Studio or Tableau
• Proven ability to communicate insights and recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats
• Strong capability of managing and prioritising a number of competing tasks for different stakeholders

Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story - apply today!

Applications close: 7 April 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Sydney Airport. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

Are you in an operational leadership role and looking for your next challenge?

Are you a highly organised self-starter with the ability to manage priorities effectively?

Do you love a high energy working environment and have a passion for performance and guest satisfaction?

As our next Operations Manager, you will:

• Be responsible for the overall operational management, efficiency and forward planning for all departments (front office, engineering, housekeeping and food & beverage)

• Ensure the profitable operation of the front office and food and beverage department whiles improving and maintaining the operational and guest service standard

• Possess an authentic, personable service style that always blows guests away and a management style that empowers your staff to succeed

• Working directly with the General Manager will provide a high standard of training to help with ongoing employment opportunities.

Due to the company’s continuing growth, we are seeking a copywriter to join our South Sydney Team. This is an opportunity to work alongside market leaders and accelerate your career. You will:

• Create bespoke and client-centric bid submissions and presentations – incorporating creative copywriting and innovative content ideas to stand out from the crowd.
• Project manage the internal bid process including the preparation, content development and delivery of tailored submissions and subsequent Information memorandums for significant projects.
• Assist with reviewing, editing, and developing content, including but not limited to, executive summaries, team profiles and case studies - sourcing relevant content internally to support the requirements of each bid.
• Provision of financial / cash flow modelling for industrial assets and compilation of information for use in submissions, pitches, and information memorandums.
• Coordinating comprehensive financial and technical due diligence and assistance with handling associated enquiries during campaigns, including lease reviews and outgoings benchmarking exercises.
• Research and analysis of relevant market information / intelligence.
• Attend and participate in project briefing and bid kick-off meetings.
• Assisting in the development of the opportunity pipeline and prepare client progress reports on campaigns.