Total 6 customer experience manager job vacancies in Others category in Australia

We are looking for a Practice Manager to join and lead our ARH Wollongong team!

The Animal Referral Hospital Wollongong is a well-established small animal emergency hospital, we provide emergency and overnight care for the entire Illawarra region and pride ourselves on offering the highest standard of patient care.

You will be joining an inclusive team dynamic, where we encourage open communication and contribution of ideas from all team members. We understand that it takes a team to provide excellent client and patient care, and that starts at the top!

Recently renovated, the revamped space boasts a total of nine consult rooms, with the addition of five new ones, three state-of-the-art surgical theatres, purpose-built areas for dental care, ultrasound, and endoscopy, as well as a brand-new reception area, complete with a cat-friendly waiting zone!

We are seeking a supportive leader ideally with both strong clinical nursing and people management skills - this is the perfect opportunity to lead an experienced, friendly team and not completely step away from the clinical aspects of nursing.

Your new role;

• Full time or Part time position available - availability for late night and weekend shifts required
• Managing the day-to-day operations of our hospital, including stock management, rostering and change management
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Leading a team of Vet Nurses and supporting busy Vets
• Guiding and developing the Nurse team, building a positive team culture 
• Provide nursing care to critically ill and injured patients, collaborating with our skilled veterinary team to deliver timely and effective emergency treatments
• Monitor patients closely, administer medications, and assist with medical procedures as needed
• Maintain accurate medical records and ensure compliance with hospital protocols
• Driving our business forward through creating and implementing local marketing initiatives

What you’ll bring to the role;

• Certificate IV in Veterinary Nursing or equivalent
• Minimum 4+ years of experience working as a vet nurse with previous experience leading a team
• Excellent clinical skills and knowledge of emergency nursing practices and procedures
• A positive and enthusiastic attitude towards work 
• Great attention to detail
• HR experience in performance monitoring and management
• Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
• Experience with Rx works (preferred but not essential)
• Strong communication and customer service skills
• Good business acumen and organisational skills

If this sounds like you, Apply Now we want to hear from you! We would love to show you around and have you come and meet the team!

Greencross Vets Mount Gravatt is the perfect practice for a senior vet nurse with existing leadership experience and a great sense of humour to join a team of positive and outgoing nurses and passionate veterinarians.

We have a great relationship with the Petbarn team who are conveniently located under the same roof! This also allows for a steady stream of cross-referrals and helps achieve a truly positive experience for all our clients and their pets - and with the Animal Emergency Centre covering the night care of our patients, there are no afterhours required for this role! 

We are looking for a Full Time Practice Manager with leadership capabilities and attention to detail, you'll be goal orientated and team focused with the ability to coach and mentor in a collaborative manor. Familiarity with practice manager duties including rostering and human resources is a bonus! Preference for experience with RX Works and Kronos.

Your new role will see you;

• Managing the day-to-day operations of our clinic including stock management, people management and rostering, and maintaining client records
• Leading and developing our team to provide an excellent client experience, exceptional patient care and to build a positive team culture
• Ensuring that monthly KPI’s are met
• Driving our business forward through creating and implementing local marketing initiatives
• Nursing duties as required; including training and mentoring nurses

About Your Skills & Experience;

• Certificate IV in Veterinary Nursing (or equivalent experience)
• Genuine care for clients, patients and your team
• Experience in Practice Management or as a Senior Vet Nurse with team management, strong leadership and team building skills
• Excellent animal handling skills
• An extensive knowledge and understanding of veterinary nursing procedures
• Strong communication and customer service skills
• Good business insight and organisational skills

Interested? We would love to meet you! Apply now and join the Mount Gravatt team today!

Full Time Practice Manager | ARH Baulkham Hills

An exciting opportunity has opened up as Practice Manager with the Animal Referral Hospital (ARH) in Baulkham Hills on a full-time permanent basis. 

Lead a strong and friendly team, enjoy work life balance, and continue to grow when you join Australia’s largest well-established group of specialist veterinary hospitals dedicated to providing the best possible care to our patients, our clients, and our staff. 

We offer a wide range of specialist services and provide 24-hour emergency and critical care through our facilities in NSW, ACT, VIC, QLD, and SA. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology & equipment needed for best practice medicine.

About Your New Role

ARH Baulkham Hills are looking for an enthusiastic and experienced nurse with HR experience, who is looking to step up into a Practice Manager position however doesn’t want to fully move away from the clinical aspects.

• Full-time position
• Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management 
• Undertaking general nursing tasks
• Leading and developing our team and building a positive team culture
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Driving our business forward through creating and implementing local marketing initiatives
• Delivering outstanding service and care to all patients and owners

About You

• Industry experience (preferred but not essential)
• 3+ years' experience in a management position, leading a team and fostering a positive culture
• Strong leadership and team building skills, with the ability to provide coaching and guidance to team members
• HR experience with performance monitoring and management
• Experience with Rx works (preferred but not essential)
• Strong communication and customer service skills
• Good business acumen and organisational skills
• Friendly, respectful, team player attitude
• Passion for continuous learning
• Must be able to work flexible hours

We Offer

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus:

• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing professional education opportunities
• Free annual influenza vaccination
• Uniforms
• 6 weeks paid parental leave and flexible return to work programs
• Free access to confidential Employee Assistance Program LifeWorks 24/7
• Petbarn / Greencross Discounts
• Opportunities for growth within the network

Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.    

Apply now!

Practice Manager

ARH Baulkham Hills

• Take on a leadership role for a talented team
• Let your passion for pets shine every day
• Be part of our supportive Vet community

An exciting opportunity has opened up as Practice Manager with the Animal Referral Hospital (ARH) in Baulkham Hills on a full-time permanent basis.

The Animal Referral Hospital is a part of Australia’s largest well-established group of specialist veterinary hospitals dedicated to providing the best possible care to our patients, our clients, and our staff.  We offer a wide range of specialist services and provide 24-hour emergency and critical care through our facilities in NSW, ACT, VIC, QLD, and SA. This allows us to provide an exceptional standard of patient care, with access to all the resources, technology & equipment needed for best practice medicine.

About Your New Role

We are looking for an enthusiastic superstar with nursing and HR experience, who is looking to step into a Practice Manager position however doesn’t want to fully move away from the clinical aspects.

• Full-time position
• Managing the day-to-day operations of our clinic, including stock management, people management, rostering and change management 
• Undertaking general nursing tasks
• Leading and developing our team and building a positive team culture
• Monitoring monthly financial performance and team performance, whilst implementing actions to encourage improvement
• Driving our business forward through creating and implementing local marketing initiatives
• Delivering outstanding service and care to all patients and owners

About You

• Industry experience (preferred but not essential)
• Over 3 years of experience in a management position
• Previous experience leading a team
• HR experience with performance monitoring and management
• Strong leadership and team building skills, and the ability to provide coaching for team members and to build a positive culture in your team
• Experience with Rx works (preferred but not essential)
• Strong interpersonal skills
• Willing to learn
• Strong communication and customer service skills
• Good business acumen and organisational skills
• Assertive attitude
• Must be able to work flexible hours

We Offer

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive annual salary plus:

• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing Professional education opportunities
• Free annual influenza vaccination
• Uniforms
• 6 weeks paid parental leave and flexible return to work programs
• Free access to confidential Employee Assistance Program LifeWorks 24/7
• Petbarn / Greencross Discounts
• Opportunities for growth within the network

Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices. This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves.    

Apply now!

Practice Manager

Toowoomba, QLD

We are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service. April 2024 start date.

Eastwood House is a beautiful heritage listed building, fully equipped with digital X-ray, ultrasound, 2 consult rooms, surgery and prep room. We are a small close-knit team of 2 Vets and 2 Vet Nurses offering gold standards of care to our local and loyal client base of the Toowoomba region.

This is a great opportunity to let your passion shine every day whilst being part of a strong and supportive brand. If you are looking for your next challenge, ready to play a pivotal role in the efficient operation of a locally loved clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals, this is it!

Key Responsibilities:

1. Leadership and Team Management

   • Lead, mentor, and motivate a team of veterinary professionals and support staff
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction

2. Operational Excellence

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance
   • Ensure compliance with veterinary standards and regulations

3. Client Relations

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly
   • Implement strategies to enhance client retention and satisfaction

4. Financial Management

   • Work closely with the regional management team to achieve financial targets and budgets
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable

5. Marketing and Community Engagement

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients
   • Engage with the local community to build awareness of the clinic's services

Greencross Vets Employee Benefits:

• We recognise the importance of work life balance and mental health welfare by providing 5 weeks annual leave (inclusive of 1-week study leave) and mental health first aid courses
• Free access to confidential Employee Assistance Program lifeWorks 24/7
• Permanent roles that provide flexibility to meet personal or family commitments
• Competitive salary and performance-based incentives
• Continuing education opportunities
• Employee discounts on veterinary services, products and pet insurance
• Opportunity to partake in charity events supported by the Petbarn Foundation

How to Apply:

If you are our motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Eastwood House please submit your resume and a cover letter outlining your relevant experience via the link below!

Practice Manager - Greencross Carrara

Greencross Carrara is a leading veterinary clinic dedicated to providing exceptional pet care services in Carrara and the surrounding areas. As a part of the Greencross family, we are committed to delivering high-quality veterinary care and outstanding customer service.

Position Overview:

We are seeking a dynamic and experienced Practice Manager to join our team at Greencross Carrara. The ideal candidate will play a pivotal role in the efficient operation of the clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals.

Key Responsibilities:

1. Leadership and Team Management:

   • Lead, mentor, and motivate a team of veterinary professionals and support staff.
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction.

2. Operational Excellence:

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance.
   • Ensure compliance with veterinary standards and regulations.

3. Client Relations:

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly.
   • Implement strategies to enhance client retention and satisfaction.

4. Financial Management:

   • Work closely with the regional management team to achieve financial targets and budgets.
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable.

5. Marketing and Community Engagement:

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients.
   • Engage with the local community to build awareness of the clinic's services.

Qualifications and Skills:

• Cert IV in Veterinary Nursing.
• Proven experience in a managerial role within the veterinary industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of veterinary practice operations and industry regulations.
• Business acumen and financial management skills.
• Customer-focused with a commitment to delivering outstanding client service.

Benefits:

• Competitive salary and performance-based incentives.
• Continuing education opportunities.
• Employee discounts on veterinary services.
• Supportive and collaborative work environment.

How to Apply:

If you are a motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Carrara, please submit your resume and a cover letter outlining your relevant experience via the link below.