Total 1,173 Information Technology job vacancies in australia sydney

Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

As a Technical Consultant, you will be the primary point of contact for customers and internal team members. The role will require a strong technical ability as well as strong client facing skills. Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.

You will lead the documentation of program scope and requirements, and work alongside a project manager to development a project plan and timeline for the program. Throughout the implementation you establish and manage customer and internal expectations and coordinate project activities and resources to deliver customer programs on time and in-scope. You will also be responsible for the technical design, solution development, and postimplementation consulting and administration of solutions and programs on the Forsta platforms.

When necessary, you will work with the Solution Architects and Product Management teams for solutions that require development of custom components.

You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users,  and conducting platform training sessions.

This role will require and challenge you to:

• Collaborate with customer and internal team to collect and document the program requirements.
• Assist in the development of the project plan and schedule; may work under the guidance of senior team members.
• Provide project governance; control the project plan and manage the change request process.
• Identify project risks and develop mitigation plans; may work under the guidance of senior team members.
• Lead collaboration efforts to resolve program issues as they arise
• Maintain up to date project documentation.
• Act as the technical point of contact with the customer and other Forsta project team members.
• Develop technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to Forsta and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Forsta technologies into their business applications.
• Manage and conduct solutions QA.
• Assist with client UAT.
• Describe solutions to clients on how to integrate Forsta into their business.
• Provide Forsta platform training and knowledge transfer.
• Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.
• Report to Director or Senior Director, Technical Delivery.
• For project development activities report to the assigned Program/Project Manager.
• Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.
• Travel approximately 20% of the time.

You’ll be joining a close and dynamic Agile squad that’s all about pushing the boundaries of our award-winning (Global Media Awards winners - Best New Technology or Digital Product in the prestigious INMA Global Media Awards 2020) in-house Editorial CMS, INK . Picture a close knit team of tech enthusiasts, always working together to learn new skills, overcome challenges, and constantly seek opportunities to improve our apps using the latest tech trends.

We believe “Every minute wasted in an inefficient platform is a minute that could be spent making journalism worth subscribing to — so we built INK to maximize efficiency for our complex newsrooms.”

You’ll be at the forefront of revolutionizing the editorial experience through our next-generation news planning in the content management applications, meticulously crafted with React.js & Node.js. Our playground extends to innovative realms like AWS, Kubernetes, and microservice architecture APIs with Go (Golang), offering ample opportunities for growth and exploration in the latest tech trends.

You’re confident in using either Golang / Java  and are excited by the thought of deep diving into Golang / Java and web development. You enjoy being challenged and take delight in overcoming technical obstacles, and your passion for quality engineering drives you to continually improve your craft and learn new and effective ways of doing things.

What you'll be doing:

• Build and maintain high-quality,  auto-scaling microservices & APIs servicing our huge web and app audiences
• Work alongside distinguished engineers within small autonomous Agile squads contributing to the architectural decisions and overall system designs
• Write clean, maintainable, and testable code
• Conduct code reviews to maintain code quality and ensure industry best practices
• Collaborate with other technology teams and business stakeholders to build the best product experience
• Embrace cross-skilling across DevOps, Security, Testing and Architecture
• Work with the latest technologies like Golang, AWS, Google Cloud, gRPC, Postgres, Kafka, Docker, GraphQL and many more
• Continuously learn and improve on your skills and share it with other engineers