As a Technical Consultant, you will be the primary point of contact for customers and internal team members. The role will require a strong technical ability as well as strong client facing skills. Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.
You will lead the documentation of program scope and requirements, and work alongside a project manager to development a project plan and timeline for the program. Throughout the implementation you establish and manage customer and internal expectations and coordinate project activities and resources to deliver customer programs on time and in-scope. You will also be responsible for the technical design, solution development, and postimplementation consulting and administration of solutions and programs on the Forsta platforms.
When necessary, you will work with the Solution Architects and Product Management teams for solutions that require development of custom components.
You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users, and conducting platform training sessions.
This role will require and challenge you to:
- Collaborate with customer and internal team to collect and document the program requirements.
- Assist in the development of the project plan and schedule; may work under the guidance of senior team members.
- Provide project governance; control the project plan and manage the change request process.
- Identify project risks and develop mitigation plans; may work under the guidance of senior team members.
- Lead collaboration efforts to resolve program issues as they arise
- Maintain up to date project documentation.
- Act as the technical point of contact with the customer and other Forsta project team members.
- Develop technical specifications.
- Lead the development and deployment process working with the program management team.
- Adhere to Forsta and customer’s processes in place for project governance and delivery.
- Work with clients to integrate Forsta technologies into their business applications.
- Manage and conduct solutions QA.
- Assist with client UAT.
- Describe solutions to clients on how to integrate Forsta into their business.
- Provide Forsta platform training and knowledge transfer.
- Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.
- Report to Director or Senior Director, Technical Delivery.
- For project development activities report to the assigned Program/Project Manager.
- Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.
- Travel approximately 20% of the time.
