Total 12 Customer Service job vacancies in hawthorn

The Client

Jaidka Pty Ltd is a reputable commercial and residential painting services company located in Hawthorn in VIC.

They now seek an experienced Painting Trades Worker to join their team to service Hawthorn and surrounding suburbs.





The Role

This is a full time salary with an annual salary set at $77,000 plus superannuation.





Responsibilities

Apply coats of paint, varnish, stain, enamel, or lacquer to decorate as well as protect interior or exterior surfaces,

Read blueprints/instructions and examining surfaces to determine the kind and amount of work necessary.

Read work order or receive instructions from supervisor/homeowner regarding painting

Smooth surfaces, using sandpaper, brushes, or steel wool and additionally remove old paint from surfaces, using paint remover, scraper, wire brush, or blowtorch to prepare surfaces for painting

Make on-site preparations such as building scaffolding, covering fixtures etc

Fill nail holes, cracks and joints with appropriate material caulk, putty, plaster

Select premixed paints, or mixes required portions of pigment, oil for required colour

Paint surfaces according to instructions with various tools like brushes, spray gun and paint rollers

Thinning drying substances to prepare paint that matches specified colours

Remove fixtures, like pictures, electric switchcovers, from walls prior to painting, using screwdriver

Spread drop cloths over floors as well as room furnishings, and also cover surfaces, like baseboards, door frames and windows to protect surfaces during painting

Create special effects like wood grain, marble, brick, or tile effects by applying paint with cloth, brush, sponge, or fingers to

Put up scaffolding or setting up ladders to perform tasks above ground level

Wash surfaces prior to painting with mildew remover, using brush

Apply wallpaper fabrics

Estimating costs involved and negotiating prices





Requirements

AQF Certificate III relevant qualifications

Relevant experience and skillset to perform aforementioned duties

At least 2 years’ experience in a domestic painting role in the painting and decorating industry

At least 2 years’ experience in a wide range of painting techniques, including faux finishes, marbling, graining, and fresco

At least 2 years’ experience in chemical stripping, abrasive blasting, and power washing techniques for surface preparation

Must have construction induction card

Good understanding of colour theory and various finish types

Physical dexterity to climb ladders, carry heavy equipment and to stand for long periods of time

Additional tickets, EWP and relevant licenses will be looked upon favourably

Have at least one contactable work referee

• Permanent part time roles
• Monday to Friday, between 9:15am-3:45pm. 
• From $33.41 per hour + superannuation (SCHADS Level 2)

Our people-centred, strength-based approach is at the heart of supporting people on the autism spectrum to live their best lives.

Want to make a difference, supporting individuals with their goals through their strengths and interests?  Our quality team of Aspect Support Workers work together with Autistic adults in a community environment, allowing participants to engage in activities that support and enhance independent living skills, social understanding and health and wellbeing.

Our enthusiastic team create a positive environment and provide quality, supports to our Autistic participants, while developing your own knowledge and skills in a group setting.

The Client

Located in the heart of Glenferrie Road, Hawthorn De Barcelona offers a true European experience through the creation of Spanish food. They are an established and popular restaurant in the area with a reputation for excellent food of high quality.

They are now looking for an experienced Restaurant Manager to join their business.





The Role

You will be tasked with leading and managing the various staff as well as the overall operations of the restaurant. This is a full time role with an annual salary between $74,000 to $75,000, depending on experience plus superannuation.





Responsibilities

Organize and manage the operations of the restaurant to provide dining In, take away orders, in-house events, and catering services.

Plan menus in consultation with Chef and owner.

Arrange the purchasing and pricing of goods according to budget.

Maintain records of stock levels and purchases.

Ensure dining facilities comply with health regulations and are clean, functional, and of suitable appearance.

Liaise with customers to assess their satisfaction with meals and service.

Take reservations, greet guests and assist in taking orders

Supervise all in-house aspects of the restaurant, from decorations to menu selection.

Manage different areas of restaurant operations such as customer relations, vendor relations and inventory control.

Specialize in training and motivating new staff regarding their work and responsibilities.

Supervise the overall cash flow to meet weekly expenditures.

Maintain accounting books, employee payroll and sales summaries of the restaurant.

Help in promoting business through social interaction in community events.

Plan and organize special functions like Mother's Day, Valentine's Day specials, etc.

Estimate the daily food consumption and place orders with suppliers accordingly.

Communicate with merchants regarding supplies on a regular basis.





Requirements

To be successful in this role, you must have:

Minimum of 2 years’ experience as a Restaurant Manager within an operation of a similar profile is essential

Relevant or equivalent qualifications in hospitality management

Must have at least 2 years of menu planning experience including cost control and planning menu to budget

Proven experience working with POS systems and cash handling at a store level

Demonstrated and verifiable prior experience

Excellent people and time management skills - ability to work with international staff

Excellence in delivering quality customer service and customer satisfaction ratings including brand standards

Full availability to work on weekends

Excellent presentation and communication skills

Ability to balance high volume periods and peak service times

About the role: Looking for a challenging and fulfilling career in retail? Look no further! Baby Bunting is searching for talented individuals to join our team as Service Managers. In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential! As a Service Manager, you'll be tasked with: Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer. Maintaining the store's appearance and showcasing our latest promotions. Ensuring that all OH&S protocols are upheld to promote a culture of safety for all. Managing KPIs - Safety, Sales, Loyalty, NPS. What you'll bring to the role: To be successful in this role, you'll need to have a solid…

Click here to view more detail / apply for Service Manager

About the Scholarship

If you are looking for a rigorous graduate training, and want to make a substantial research contribution to the economics of innovation, and innovation studies, the Centre for Transformative Innovation (CTI) at Swinburne University of Technology is offering a PhD in Innovation Economics.

We are seeking candidates who will take on priority projects detailed below. Candidates are also welcomed to submit a project proposal for consideration in the Centre for Transformative Innovation’s key research areas.

The PhD candidates are expected to develop their own independent research agenda focused on issues related to in all areas of innovation studies and innovation economics under the supervision of Professors Elizabeth Webster and Dean Lusher, Associate Professors Alfons Palangkaraya, Peng Wang, Russell Thomson and Amir Aryani, and/or Dr Trevor Kollmann. 

The position is available for PhD research in all areas of innovation studies and innovation economics, but preference will be given for outstanding PhD research proposals which are aligned with Swinburne’s Research Strategy and ecosystem, which focuses on the following key areas:

- Space and Aerospace
- Innovative Planet
- Med Tech and Health Innovation
- Innovative Society
- Manufacturing Futures
- Digital Capability
Therefore, preference will be given for outstanding PhD proposals which:

- Apply advanced econometrics and data science and analytics techniques such as machine learning and natural language processing. 
- Use large scale microdata.
- Focus on any of the following areas:
- The link between science, innovation, and economic performance.
- Intellectual property rights protection and innovation.
- Mobility of scientists, researchers, and inventors.
- The role of public policy and research institutions.
- International trade and investment and global value chains 

About Swinburne and the Centre for Transformative Innovation:
The position is with the Centre of Transformative Innovation (CTI) in the School of Business, Law and Entrepreneurship at Swinburne University of Technology. Swinburne is fast becoming a world leading research university. In fewer than 25 years Swinburne University of Technology has achieved a place in the top 300 universities in the world (and one of the top 75 in the world in physics).

As a student at the Centre you will be part of a team of academics and researchers at the cutting edge of research on innovation economics using large datasets and advanced data science methods. Our Centre is the largest interdisciplinary academic research body on innovation in Australia which studies knowledge; how it accumulates and how it can be used to benefit all. 

Current research programs at the Centre for Transformative Innovation include:

- Global value chains and innovation and intellectual property rights protection.
- Translation of science into economic value.
- Innovation and the dynamics of networking.
- Global mobility of scientists and researchers.

The hallmark of our Centre is the dedication to using data to explore what works; what is important and what is not. PhD candidates will be provided with excellent research support from Centre’s data scientists and collection of databases including:

Web of Science (WoS) database of 90 million records and 800 million citations. Swinburne is the only University with access to this data and one of fewer than a dozen worldwide.
Global intellectual protection application database including patent and trademark. 
Access to unpublished population data of Australian businesses. 
Australian government program recipient database.

Potential Scholarship Options
If successful in applying for a PhD place at Swinburne and receiving an offer, students may be eligible to apply for a scholarship when a scholarship round is open. The next round is open until the 17th May.

Who Can Apply?
The scholarships are open to local and international students who fall into one of the following categories:

- new PhD or Professional Doctorate candidates;
- students currently enrolled in a Swinburne PhD program, who have been enrolled for less than two years as at the closing date of the round;  and
students who have received an offer for candidature in a Swinburne PhD program, but and have not yet enrolled or applied for a scholarship.

Scholarship Eligibility
Applicants must meet candidature requirements as set out in their proposed program. Please refer to the website for details
Further information can be found here
Please review the Scholarships entitlements easy guide 2023 for additional information

PhD Position Key Responsibility and Eligibility
To be successful in the role, you will have:

- Master’s degree in economics or an honours undergraduate degree with knowledge in microeconomics and applied econometrics at an advanced Master’s level
- Comply with Swinburne’s English Language requirements. International English Language Testing System (IELTS) or equivalent (e.g. - Pearson Test of English (PTE) examination certificate with a minimum overall score of 7.0
- TOEFL/IELTS scores if from non-English speaking countries or if previous degree qualifications are not from institutions in English speaking countries
- Data analysis skills and attention to detail 
- Ability to work both independently and as part of a team in a collaborative manner
- A full list of selection criteria is available within the position description. 

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:


- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

How to apply and further information

Please submit your CV and cover letter addressing why you believe you are suitable for this position.  

For further information about this position, contact Alfons Palankaraya at [email protected]

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]  

Applications Close: Friday 26th April 2024, at 11pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  
(Agency enquiries will not be accepted for this position)

Excellent benefits including salary packaging
Friendly and dynamic team
Progress Your Career Today!

About the Role You have been working for 2 years within Mental Health and enjoy supporting consumers to reach their mental health recovery goals. You are familiar with case management and have an interest in working with consumers who present with complex mental illness. The main duties you will perform in this role include the following:

Provide case management for consumers within the Hawthorn Clinic
Be familiar with completing risk assessments, developing treatment plans and other associated documents
Provide education and care to families, carers and supporters around a consumers mental health
Partner with other organisations to ensure holistic supports are provided to consumers.

Classifications for this position will range from:

OT/SW Grade 2 YB20 - YB23 or YC42 - YC45 ($86,304 - $99,210 per annum)
Psychologist Grade 2 PK1 - PK4 ($90,812 - $102,757 per annum)
RPN Grade 3 NP81 - NP74 ($99,439 - $110,432 per annum)

Your Contribution

A minimum of at least 2 years post qualification clinical experience within Mental Health for SW, OT and RPN
Registration with Australian Health Practitioner Regulation Agency (all disciplines except Social Work)
RPNs - Nursing and Midwifery Board of Australia (NMBA)
Relevant postgraduate qualification in mental health for nursing staff
Occupational Therapists - Registration with the Occupational Therapy Board of Australia
Social Workers - An approved degree in Social Work (by the AASW) and eligibility for full membership of the Australian Association of Social Workers.
Current Victorian driver's license
Current National criminal history check, or willing to obtain

What we Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged.
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging - Increase your take home pay!
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About SVHM Mental Health St Vincent's Mental Health is committed the recruitment and retention of high quality staff. The service aims to support staff to maintain and develop their skills to provide excellent clinical care and to meet their own personal and career goals. SVMH has a strong education and research focus in addition to affiliations with a number of universities and educational institutions. All SVMH clinical staff are expected to be familiar, and practice in a manner consistent with the National Practice Standards for the Mental Health Workforce. Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more. more. Please click here to apply.

About The Client

Mahadev Food Pty Ltd is a traditional Indian restaurant in Hawthorn in Victoria. They are currently looking for an experienced Chef to join their team.



The Role

You will have the opportunity to work in a truly dynamic team and you will have the chance to display your creativity in the dishes that you create. You will also have the opportunity to progress through the ranks at the restaurant.

This is a full time role with an annual salary set at A$70000 – A$75000 plus superannuation, depending on experience.


The Responsibilities

Your tasks at the restaurant will consist of:

· Manage and supervise culinary staff including cooks and food preparation workers.
· Inspect the levels of ingredients, raw food supplies and other raw materials and ensure optimum stock levels
· Give orders for required supplies and making necessary requisitions for the required stock, frozen food items, beverages and other raw materials
· Inspect the received products for their quality, quantity and other attributes
· Schedule food production and managing schedule of operations through optimum use of resources and materials
· Assist kitchen staff in overall kitchen operations to ensure timely services
· Observe methods of food preparation being used by the food preparation team to ensure consistency
· Designate and assign duties based on personal capacity and capabilities, with respect to preparation of ingredients, cooking and delivery of food items
· Inspect and make use of various cooking appliances for completion of orders, inspecting the appliances for cleanliness, functionality and usability
· Perform other inventory duties, performing stock rotation
· Working with the management and showing active participation in assigning prices to various menu items, based on factors such as cost of labour, ingredients and other overhead costs
· Guiding and mentoring the employees, identifying and providing solutions for any potential issues and worker grievances
· Consistently ensure high levels of cleanliness, organization, storage and sanitation
· Ensuring that kitchen workers maintain personal hygiene and follow the cleanliness and sanitation standards
· Ensure food items being prepared are prepared within the established food preparation, portion control and pricing policies.
· Manage relationships with distributors and resolve issues with vendors promptly.
· Follow the budget established by the restaurant manager.
· Ensure safety and sanitation practices in the kitchen.
· Manage kitchen staff and delegate tasks related to meal prep, cooking and delivering food to diners in a timely fashion.




The Requirements:

To be considered for the position you must meet the following requirements:

· Strong food knowledge and skills in authentic Indian cuisine
· Relevant qualifications in cookery or hospitality
· Minimum 2 years of experience as a Chef in a similar role
· At least 1 year experience in Indian Street Food Cooking
· Must be able to work with Indian ingredients.
· Passion for great food and presentation
· Understanding of, and commitment to, food safety
· Experience in kitchen operations and in managing a team
· Experience in training kitchen staff
· Ability to work well under pressure
· Goods ordering and menu costing
· Stock control and wastage minimization
· Able to work to a flexible roster includes weekends

Permanent/ Full time, Hawthorn location
Friendly and supportive team environment
Pro-active & supportive leadership

About the Role The Continuing Care Team provides specialised treatment and ongoing support throughout the week during business hours. Employing the Strengths Model of Recovery-Oriented Practice, the multidisciplinary team delivers tailored clinical and therapeutic interventions to meet the specific needs of individuals with serious mental illnesses.

Opportunity to work from a Strengths Lens
Be recognised for your initiative through continuous improvement and portfolio opportunities.
Build strong relationships with consumers, family and supports.
Work with the team to foster a positive and supportive culture.

Classifications for this position will range from Registered Psychiatric Nurse Grade 3 NP83 - NP74 ($106,834 - $110,432 per annum) Your Contribution

A minimum of at least 2 years post qualification clinical experience
Relevant postgraduate qualification in mental health for nursing staff
A comprehensive understanding and working knowledge of the Mental Health & Wellbeing Act 2022 .
Highly developed interpersonal and communication skills, including problem solving ability and conflict resolution skills, as well as sound oral and writing skills.
Ability to work autonomously and professionally, representing STV's at all times
Receiving clinical supervision
Full Victorian Drivers license
Current National Criminal History Check, or willing to obtain

What We Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging - Increase your take home pay!
Free car parking
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About the Mental Health Team St Vincent's Mental Health is committed the recruitment and retention of high-quality staff. The service aims to support staff to maintain and develop their skills to provide excellent clinical care and to meet their own personal and career goals. SVMH has a strong education and research focus in addition to affiliations with a number of universities and educational institutions. All SVMH clinical staff are expected to be familiar, and practice in a manner consistent with the National Practice Standards for the Mental Health Workforce. Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM. SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more. Please click here to apply.

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

About the role

As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will be expected to retain and increase their ARR, as well as provide exceptional service and support, resulting in advocacy and promotion of the Compass product to future potential clients.

Responsibilities and Duties

• Manage overall workflow for implementation, training, and account management of assigned signature schools.
• Implementation of new modules with customers.
• Complete onsite/remote training sessions & account management visits
• Ensure the highest level of service for your portfolio of clients.
• Ensure all schools in your portfolio are active promoters of the platform.
• Build relationships with school leadership to ensure product rollout success.
• Provide clear notes and feedback and escalate customer concerns appropriately.
• Provide phone, email, and in-person support to Customers when needed.
• Escalate concerns appropriately to ensure maximum customer satisfaction.

About you

Essential:

• A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter
• The ability to thrive under pressure
• Strong verbal and written communication skills
• Strong attention to detail and ability to see tasks through to conclusion
• Ability to build positive professional relationships with clients and educational staff

Desirable:

• Comprehensive knowledge and confidence utilising the Compass platform
• Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence

• Multiple casual roles available, from Monday to Friday, between 8:45am-3:15pm. 
• Rates from $40.26 p/hour (includes casual loading) + superannuation
• Join our enthusiastic team create a positive environment enabling you to provide quality, direct support to our participants on the autism spectrum.

Our people-centred, strength-based approach is at the heart of supporting people on the autism spectrum to live their best lives.

Want to make a difference, supporting individuals with their goals through their strengths and interests?  Our quality team of Aspect Support Workers work together with Autistic adults in a community environment, allowing participants to engage in activities that support and enhance independent living skills, social understanding and health and wellbeing.

Our enthusiastic team create a positive environment and provide quality, supports to our Autistic participants, while developing your own knowledge and skills in a group setting.

With our continued success, we have an exciting opening for an experienced Senior Service Delivery Manager. This role will support the day-to-day management of services delivered by Inlogik, ensuring we meet the contracted deliverables for the customer. This includes direct management of several key systems and processes which span Support, Product & Service Delivery teams. This role requires some face-to-face involvement with customers on an infrequent basis, including acting as a single point of contact for specific high-impact customer issues and management of Inlogik’s response to these issues. This role is also expected to manage key process improvement projects from scoping through to completion.

 

The day-to-day may look like but not limited to: 

• Direct management of several key systems and processes in providing day-to-day.
• Provide assistance in directing Inlogik teams to meet the demands of the customers’ business requirements. This will involve assisting in prioritising and coordinating Inlogik service delivery activities to the customer.
• Drive and participate incident and problem management representing customer interests. Formalised rostered responsibility for customer support for major incidents i.e. something that significantly impacts customer’s line of business.
• Ensure an accurate alignment between Service Delivery and technical delivery whilst communicating major service outages and/or escalations.
• Accountable for ensuring high standards of customer satisfaction are maintained at all times.
• Addressing any issues impacting customer satisfaction targets in conjunction with relevant stakeholders when required.
• Manage improvements in the service delivery processes.
• Ensure all SLAs are met through analysis and presentation of SLA reporting, ensuring any direct impact is dealt with appropriately.
• Coordinate planned changes with Customer Representatives, Change Management, and Service Delivery.
• Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of services, providing guidance on service delivery and performance expectations.
• Managing the service desk system and ensuring the dashboard is reviewed and actioned as required to deliver against client SLAs.
• Point of contact after Inlogik support team for clients.
• Any other duties as reasonably directed by Inlogik.