Total 3,487 Customer Service job vacancies in NSW - Sydney - St George & Sutherland Shire

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent

Achievements/Goals*

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence

Participate in cross functional meetings

At AECOM, the Workplace Team is the heart of our organisation – connecting people, optimising spaces and crafting meaningful experiences that resonate beyond what we do every day.

The Corporate Receptionist will oversee front of house operations, manage events, and ensure the space is presentable for day-to-day business. A keen eye for detail and the ability to problem solve in a fast-paced environment is key.

What will a day in this role look like 

• Meet and greet clients, setting a positive impression.
• Connect people with the right solutions using one of our key pillars to ‘Make it Happen’.
• Organise day to day meetings, room setup including moving tables and chairs.
• Provide audio visual support using Microsoft Teams to assist client and colleagues in internal meetings.
• Manage contracts including kitchen consumables, stationery and coordinate contractor deliveries with the loading dock.
• Manage the security access system including programming staff and contractor access passes.
• Work closely with the Workplace team on future office refits and sustainability campaigns.
• Ensure the space is kept tidy and address any maintenance issues.

Due to the nature of this role, you will be required to work full time in our Sydney office from 8:30am to 5pm.  

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

• A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
• We practice empathy and the art of anticipating customer needs

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Experience working with APIs and API-based SaaS integrations
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Ability to read server logs and process them to aggregate/analyze data
• An understanding of Agile processes or experience working in an Agile/Scrum environment
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Results and outcome-oriented; team focused
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through TargetCW, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-SD2 #LI-REMOTE

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

Ideally you have worked with Salesforce over the last couple of years, have a focus on industry cloud solutions, and are comfortable working from implementation to adoption. 

Role responsibilities

• User Management: Create, manage, and deactivate user accounts, roles, and permissions to ensure data security and accessibility.
• System Maintenance: Monitor and maintain system performance, security, and data integrity.
• Customisation: Customise Salesforce applications, including the creation of reports, dashboards, page layouts, and workflow automation.
• Data Management: Perform data imports, exports, backups, and cleansing to maintain high-quality data standards.
• Training & Support: Provide training and ongoing support to users, helping them to navigate the platform and utilise its features effectively.
• Documentation: Develop and maintain documentation of system configurations, processes, and user procedures.
• Collaboration: Work with various departments to gather requirements, deliver solutions, and enhance the Salesforce platform to meet evolving business needs.
• Updates & Releases: Stay up-to-date with Salesforce releases and new features; assess their impact and implement necessary updates.