Total 12,367 Others/Any level Customer Service job vacancies

We are currently seeking an Application Support Engineer to join our team. This newly created role will play a crucial part in supporting our fast-growing Engineering and Design business across Australia. Reporting to the IT Infrastructure Manager your focus will be on specialised Engineering and Design applications, ensuring their seamless integration with cloud technologies and robust security measures. Your responsibilities will include safeguarding the integrity of all systems and data.

Key responsibilities

• Collaborate with business development teams to integrate applications with cloud services.
• Evaluate and recommend new technologies to enhance our systems.
• Provide technical support and troubleshoot problems with engineering and design applications.
• Prepare and deploy applications to the engineering and design business.

To perform day-to-day tasks, being able to demonstrate a thorough understanding of our customer’s expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs.

In addition to this, to perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes. 

Responsible for all aspects of the job to the Customer Service Representative. 

KEY RESPONSIBILITIES:

• Communication: As a Customer Service Representative, you will proactively communicate with customers, and you will commit to demonstrating the great care we have for all our customers.
• Relationship: You will establish meaningful, personal, and professional relationships with our customers. 
• Information: You will take ownership of understanding and complying with Expeditor's internal process by providing timely, complete, and accurate information. 

• 12 month opportunity

This position helps develop and implement multi-channel mandatory communications (cover letters, policy documentation, forms and policy schedules) to keep customers informed about their policy details throughout their lifecycle. The role works with the Customer Correspondence team and business stakeholders (Product, Legal, Compliance etc) to write and implement clear and concise mandatory communications and collateral, ensuring TAL meets our regulatory and compliance requirements.

As Head Chef, you'll oversee the daily culinary operations of our convention centre, creating memorable dishes while enforcing rigorous quality control. You will play a vital role in developing and nurturing your team by designing comprehensive training programs, providing regular feedback, and fostering a collaborative environment where every member can thrive. Your leadership will empower the team to reach their full potential and contribute significantly to our culinary success.

In addition to team development, you'll manage food costs, coordinate with purchasing to meet daily requirements, and adhere to budget guidelines. Your meticulous planning and inventory control will be essential in maintaining profitability while upholding our exceptional culinary standards.

We value strong leadership and teamwork and are looking for someone who can inspire our kitchen team, embody Accor values, and blend culinary excellence with financial acumen. If you're a proactive chef with a flair for innovation and a commitment to effective financial management, this is your opportunity to make a meaningful impact.

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Customer Experience Ambassadors are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.
What you’ll be doing:
- Acting as the first point of contact for customer queries
- Going above and beyond to provide exceptional customer service to ensure our customers have a great experience
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
- Carryout regular cleaning and maintenance of our reverse vending machines
- Monitoring the recycling centre for any hazards and reporting concerns as they arise
- Ad-hoc duties as required by management