This is your opportunity to join a highly self-sufficient and motivated team renowned for consistently delivering top notch support to our customer to improve their financial health. They foster a positive team environment and are valued and recognised for their efforts and commitment.
About the role:
The Hardship team exists to help customers succeed through challenging times. We establish a professional relationship with the customer in order to Identify their needs including hardship, financial assistance or dissatisfaction and then educate customers about their account and next steps in the legal process, if all other avenues have been exhausted.
Provide quality customer service with empathy for customers in stressful situations.
Guidance to customer who call in relation to their account and hardship assistance process.
Complete and assess hardship applications received through phone and online channels with customers and budget advisors.
Appropriately determine what
... Click here to view more detail / apply for Customer Specialist ? Customer Assist, Hardship
About the role:
The Hardship team exists to help customers succeed through challenging times. We establish a professional relationship with the customer in order to Identify their needs including hardship, financial assistance or dissatisfaction and then educate customers about their account and next steps in the legal process, if all other avenues have been exhausted.
Provide quality customer service with empathy for customers in stressful situations.
Guidance to customer who call in relation to their account and hardship assistance process.
Complete and assess hardship applications received through phone and online channels with customers and budget advisors.
Appropriately determine what
... Click here to view more detail / apply for Customer Specialist ? Customer Assist, Hardship
