Total 42 Others/Any level Customer Service job vacancies in Helensvale, Queensland

About us

Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients. 

The role

As part of a team of experienced aged care professionals, your role will involve you visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment tool. This position will be located in or close to Rockhampton and will undertake AN-ACC assessments at residential aged care services across the Fitzroy aged care planning region (ACPR) on behalf of the Department of Health and Aged Care. These visits require travel within the Fitzroy ACPR with the potential for overnight stays for more remote facilities.

Comprehensive training and support will be provided (no prior knowledge of the AN-ACC assessment tool is required). Applicants who have been trained as AN-ACC assessors or currently work as AN-ACC assessors will be considered favourably.

On offer:

• Highly attractive salary – $104,550 salary p.a. + 11.5% super (FTE)
• Sign-on bonus of $5,000 (due to the workforce shortages in the area a sign-on bonus is available for this position)
• Permanent PT position (0.8 FTE)
• Hours: Monday to Friday - 9am to 5pm
• Full training provided in the use and application of the new assessment tool
• All technical equipment including laptop and phone
• Reimbursement of travel expenses 

Required:

• 5+ years of experience as a RN, Physio or OT in the aged care sector.
• Current, general, unrestricted AHPRA registration.
• Valid driver's license and reliable car.
• Flexible attitude and ability to adapt to changing environment or circumstances.
• Willingness to travel to regional/remote facilities.
• Able to work unsupervised within a diverse and widely located team.
• Meet all Department of Health and Aged Care Vaccination requirements.

If you have the skills and experience and are interested in working with us, then we'd like to hear from you now.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role. Please include your suburb of residence, the region you’re applying for, and your AHPRA registration details on your application.

Applications close Sunday 8 December 2024

All questions can be directed to [email protected]

Applicants must have full Australian working rights.

Further information about AHA is available at our website - www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. All are encouraged to apply.

About us

Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients. 

The role

As part of a team of experienced aged care professionals, your role will involve you visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment tool. This position will be located in or close to Bundaberg and will undertake AN-ACC assessments at residential aged care homes across the Wide Bay aged care planning region (ACPR) on behalf of the Department of Health and Aged Care. These visits require travel within the Wide Bay ACPR with the potential for overnight stays for more remote facilities.

Comprehensive training and support will be provided (no prior knowledge of the AN-ACC assessment tool is required). Applicants who have been trained as AN-ACC assessors or currently work as AN-ACC assessors will be considered favourably.

On offer:

• Highly attractive salary – $104,550 salary p.a. + 11.5% super (FTE)
• Sign-on bonus of $5,000 (due to the workforce shortages in the area a sign-on bonus is available for this position)
• Permanent PT position (0.6 FTE)
• Hours: Monday to Friday - 9am to 5pm
• Full training provided in the use and application of the new assessment tool
• All technical equipment including laptop and phone
• Reimbursement of travel expenses 

Required:

• 5+ years of experience as a RN, Physio or OT in the aged care sector.
• Current, general, unrestricted AHPRA registration.
• Valid driver's license and reliable car.
• Flexible attitude and ability to adapt to changing environment or circumstances.
• Willingness to travel to regional/remote facilities.
• Able to work unsupervised within a diverse and widely located team.
• Meet all Department of Health and Aged Care Vaccination requirements.

If you have the skills and experience and are interested in working with us, then we'd like to hear from you now.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role. Please include your suburb of residence, the region you’re applying for, and your AHPRA registration details on your application.

Applications close Sunday 8 December 2024

All questions can be directed to [email protected]

Applicants must have full Australian working rights.

Further information about AHA is available at our website - www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. All are encouraged to apply.

About us

Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients. 

The role

As part of a team of experienced aged care professionals, your role will involve you visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment tool. This position will be located in or close to Rockhampton and will undertake AN-ACC assessments at residential aged care services across the Fitzroy aged care planning region (ACPR) on behalf of the Department of Health and Aged Care. These visits require travel within the Fitzroy ACPR with the potential for overnight stays for more remote facilities.

Comprehensive training and support will be provided (no prior knowledge of the AN-ACC assessment tool is required). Applicants who have been trained as AN-ACC assessors or currently work as AN-ACC assessors will be considered favourably.

On offer:

• Highly attractive salary – $83,640 salary p.a. + 11.5% super
• Sign-on bonus of $5,000 (due to the workforce shortages in the area a sign-on bonus is available for this position)
• Permanent PT position (0.8 FTE)
• Hours: Monday to Friday - 9am to 5pm
• Full training provided in the use and application of the new assessment tool
• All technical equipment including laptop and phone
• Reimbursement of travel expenses 

Required:

• 5+ years of experience as a RN, Physio or OT in the aged care sector.
• Current, general, unrestricted AHPRA registration.
• Valid driver's license and reliable car.
• Flexible attitude and ability to adapt to changing environment or circumstances.
• Willingness to travel to regional/remote facilities.
• Able to work unsupervised within a diverse and widely located team.
• Meet all Department of Health and Aged Care Vaccination requirements.

If you have the skills and experience and are interested in working with us, then we'd like to hear from you now.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role. Please include your suburb of residence, the region you’re applying for, and your AHPRA registration details on your application.

Applications close Sunday 8 December 2024

All questions can be directed to [email protected]

Applicants must have full Australian working rights.

Further information about AHA is available at our website - www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. All are encouraged to apply.

About us

Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance.

AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients. 

The role

As part of a team of experienced aged care professionals, your role will involve you visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment tool. This position will be located in or close to Bundaberg and will undertake AN-ACC assessments at residential aged care homes across the Wide Bay aged care planning region (ACPR) on behalf of the Department of Health and Aged Care. These visits require travel within the Wide Bay ACPR with the potential for overnight stays for more remote facilities.

Comprehensive training and support will be provided (no prior knowledge of the AN-ACC assessment tool is required). Applicants who have been trained as AN-ACC assessors or currently work as AN-ACC assessors will be considered favourably.

On offer:

• Highly attractive salary – $104,550 salary p.a. + 11.5% super (FTE)
• Sign-on bonus of $5,000 (due to the workforce shortages in the area a sign-on bonus is available for this position)
• Permanent PT position (0.6 FTE)
• Hours: Monday to Friday - 9am to 5pm
• Full training provided in the use and application of the new assessment tool
• All technical equipment including laptop and phone
• Reimbursement of travel expenses 

Required:

• 5+ years of experience as a RN, Physio or OT in the aged care sector.
• Current, general, unrestricted AHPRA registration.
• Valid driver's license and reliable car.
• Flexible attitude and ability to adapt to changing environment or circumstances.
• Willingness to travel to regional/remote facilities.
• Able to work unsupervised within a diverse and widely located team.
• Meet all Department of Health and Aged Care Vaccination requirements.

If you have the skills and experience and are interested in working with us, then we'd like to hear from you now.

To apply please upload your CV and a cover letter outlining how your skills and experience align with the requirements of the role. Please include your suburb of residence, the region you’re applying for, and your AHPRA registration details on your application.

Applications close Sunday 8 December 2024

All questions can be directed to [email protected]

Applicants must have full Australian working rights.

Further information about AHA is available at our website - www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. All are encouraged to apply.

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team! 

About Aphex

At Aphex (https://www.aphex.co/), we believe that construction teams shouldn't have to plan with software that should have stayed in 1995.

That’s why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of a mountain of spreadsheets, whiteboards, and stone tablets, our platform allows anyone on a project to plan and communicate their work with complete visibility of everything happening around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges and buildings we use daily. Our fantastic users are the engineers managing and planning these great projects.

We’re at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we are now the platform that the largest projects and contractors in the UK and Australia are powered by. As we move from the product/market fit phase of our journey to larger and larger user and customer adoption, we are continuing to grow our team.

This is an awesome opportunity for someone who may not have buckets of experience, but are keen to get stuck in & learn as they go. You'll be joining our Customer Experience team based in Brisbane & our wider team are remote across London, Wales, Melbourne and the Philippines.

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than 20 years ago... It’s kind of a big issue.

The role

Customer Experience at Aphex is an exciting bridge between product and users. It is one part support to two parts product expert. On a typical day, you could find yourself;

• Documenting feature requests
• Analysing session data to uncover the tiny tweak that could make a big difference
• Working with our UX team to guide product evolution
• Solving problems in live chat
• Investigating and reproducing bugs
• Testing an upcoming feature release

As a product-led team with a deep focus on user engagement, you will find yourself at the heart of Aphex, learning rapidly about construction, software development, and building beautiful products that help infrastructure projects happen.

Beyond that, joining the team now will give you unlimited potential for professional growth - you will have as much responsibility and ownership as you want.

The Customer Experience team works across Brisbane and London, so you can expect to be drawn into working later, 1-3 days a week. However, this timezone spread does allow a high degree of flexibility to your hours.

Who you are

• You love to solve problems and help people.
• You are hungry to learn. Period.
• You have a growth mindset and can push yourself outside your comfort zone.
• You are engaging, genuine, happy and patient.
• You have great communication skills.
• You want to make a difference to people and the wider community by tackling a real and sizeable problem.

Nice to haves

• Experience in customer-facing roles.
• Experience in fast-moving SaaS businesses
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.

What we offer

• Opportunity for equity incentives over the long term
• Opportunities for growth in other areas of the company
• Macbook Pro
• Opportunities to upskill yourself with a training allowance and 1-week training leave
• Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work.
• Flexible, remote-first working with access to a convenient WeWork office

As an CX Engineer (IT Logistics and Workshop technician), you will provide support to Field Service delivery for device and common application technology. You will do this by fulfilling a range of tasks focused on maintaining a healthy supply chain to the field team.

In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role is located on site at a customer office South of Brisbane.

Your core responsibilities will consist of:

• Providing a Level 1 IT support service for all end user walk-ups
• Assist users by appropriately directing them to various additional support channels via established processes and procedures.
• Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
• Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks.
• Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
• Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
• Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock).
• Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge)
• Update process documentation (Knowledge Management)
• Ensuring all policies, procedures and work instructions are followed
• Other duties relevant to customer IT support as required.

About You

• A passion for hand-on IT in all forms
• IT certification – Cert IV Information Technology or similar (CompTIA A+)
• Possess strong written and verbal communication skills;
• Practical and demonstratable experience in end user device support
• Have a desire to improve processes and procedures.
• Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
• 2+ years’ experience in a customer service role
• 1+ years’ experience in IT role highly regarded but not necessary

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland!

• Part-time (0.8FTE) ongoing positions available, based out of Gympie, Hervey Bay or Rockhampton.
• Also open to people from the Sunshine Coast, Bundaberg, Maryborough, Gladstone & surrounding areas.
• $42.86ph + Super + Not-for-Profit Salary Packaging up to $18,550 + Flexible working conditions.

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).

Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more. 

Job Description 
Join our Psychological Treatment Services in Residential Aged Care Facilities in delivering psychological interventions with a focus on connecting residents with local supports, including families and loved ones, and consulting with aged care staff to provide integrated care team planning. 

In this role your responsibilities will include providing high-quality specialist counselling to older individuals in aged care facilities, ensuring service targets are met and workloads are managed effectively. Ensuring timely data entry and comprehensive documentation of service delivery will be paramount. Collaborating closely with other support services is essential to ensure cohesive client care, while active participation in networking and collaborative forums will help develop referral pathways and promote our services at EACH. Additionally, you will engage in clinical, line management, and peer supervision to maintain professional growth and excellence in service provision.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kerry Boyd (Service Design Manager, National Practice Lead - NDIS and Early Childhood Approach) at [email protected]

About you 
To succeed in this position, you will have:

• Demonstrated experience in individual counselling therapy, with a focus on mental health, trauma, vulnerable populations, and family conflict. 
• Knowledge of services, networks, and of the social model of health and mental health recovery principles. 
• Experience in therapeutic approaches such as ACT, mindfulness, and brief therapy. 
• Proficiency in computer applications (Windows, Word, Email, database applications). 
• Competency in working with young people and families from diverse cultural or community backgrounds, including First Nations Australians, those from LGBTIQ+ communities, and those from remote and migrant communities. 

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking a motivated and experienced Recruitment and Training Officer to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity. As an organization, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are dedicated to promoting inclusivity and building strong relationships with the Queensland community. Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients. Join us in making a difference in the lives of individuals with disabilities.

Responsibilities:

• Develop and implement recruitment strategies and campaigns to attract top talent
• Manage the end-to-end recruitment process, including job posting, screening, interviewing, and reference checks
• Work closely with hiring managers to understand their staffing needs and provide support throughout the hiring process
• Coordinate and conduct training programs for new and existing employees
• Design training materials and resources
• Ensure compliance with training requirements and accreditation standards
• Monitor and evaluate the effectiveness of training programs
• Provide guidance and support to employees on training and development opportunities
• Maintain and update employee records and training documentation

• Tertiary qualification or Equivalent Experience in Recruitment, Human Resources and Business Administration
• Minimum of 3 years of experience in recruitment and training
• Strong knowledge of recruitment best practices
• Experience with developing and implementing training programs
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple priorities
• Proficiency in using recruitment software and MS Office Suite
• Experience working in the disability sector or a similar industry is highly desirable
• Relevant certifications or qualifications in recruitment and training are a plus

• Employee Assistance Program - Counseling
• Training & Development
• Opportunity for Growth and Developments
• Work for a Company that Values their Employees
• Great Incentive Programs

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

About SmartPlay 

SmartPlay Early Learners in Caboolture provides quality care and Christian education in a Long Day Care environment. The services provided include: 3 Year Old Program; 4 Year Old Kinder Program; Before & After School Care; and Vacation Care Program. 

About the role 

If you're keen to inspire and enhance the holistic development of each individual child, build strong relationships with families and you’re also a passionate educator, then you're invited to consider this exciting opportunity. You will be responsible for developing and implementing the inclusion support program for play-based, child-directed education as part of SmartPlay Early Learners. Educators will provide a safe, Christian educational environment for the children to grow and to develop an enriched Early Years curriculum. 

This permanent part-time position up to 75 hours per fortnight, open to negotiable, with immediate start.

About you

• You have a minimum of Certificate III in Early Childhood or 50% completed or equivalent (a Diploma with experience is preferred).
• You have at least 1 year’s experience in a lead role in a centre.
• You possess excellent communication, organisational and time management skills. 
• You hold current First Aid, Anaphylaxis, CPR and Asthma certification. 
• You have a current paid Working with Children’s Check. 
• You have experience and knowledge of NQF, NQS and the EYLF. 
• You’re confident in the use of technology. 
• You’re highly motivated. 
• You have a servant heart and vibrant Christian faith. 

SmartPlay employees can access a range of benefits including:

• Staff discount on any childcare gap fees for your child(ren) attending SmartPlay
• A attractive remuneration package which includes annual pay increases and superannuation entitlements 
• Assisting in establishing an Early Childhood Centre of Excellence 
• Discounted student tuition for your children attending Australian Christian College - Moreton
• Working in a small, positive and dedicated Christian team. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking compassionate and dedicated Disability Support Workers to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity.

As an organization, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community.

Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients.

Join us in making a difference in the lives of individuals with disabilities.

• Certificate III in Individual Support, Disability, or a related field
• Previous experience in a similar role preferred
• Knowledge and understanding of the NDIS framework and person-centered approaches
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Compassionate, patient, and respectful towards clients
• Ability to adapt and respond to the individual needs and preferences of clients
• Current first aid and CPR certification
• Valid driver's license and access to a reliable vehicle
• Ability to obtain an NDIS Worker Screening Check and undergo a criminal record check
• Availability to work flexible hours, including weekends and evenings
• Experience in supporting individuals with complex needs is highly desirable

• Employee Assistance Program - Counseling
• Training & Development
• Opportunity for Growth and Developments
• Work for a Company that Values their Employees
• Great Incentive Programs

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

About You

You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things. 

You will also bring:

• Experience in a customer focused position;
• Strong communication skills (written & verbal) with the ability to work with a wide range of people;
• A passion for educating customers and solving problems;
• Understanding of a quick moving environment;
• High attention to detail and the desire to learn new technology and systems;
• Ability to think outside of the box and solve problems quickly and effectively.

About the Role

We are seeking driven, energetic and customer centric individuals to join our Support Team! We support both new and existing Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty. 

Your key responsibilities will include:

• Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
• Responding, investigating and resolving questions and queries from clients;
• Maintaining client data and ensuring its integrity;
• Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for your, please APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

The Team 

Humanforce is growing and is on the hunt for an exceptional Application Support Analyst that will be responsible for customers using our intelliHR product. The intelliHR platform adds value through the automation of traditionally manual HR processes, capturing critical people and performance data not typically available or visible to businesses today. intelliHR utilises cloud-based tools for real-time collection and reporting of data. You'll join our broader Humanforce Technical Support team, but focus on customers using the intelliHR product.

Who you are?  

Our application support analyst if focused on providing top-notch support to our intelliHR customers. You are customer obsessed and care deeply about creating memorable experiences for all customers. You ideally have experience working in a technical or application support role, troubleshooting and building solutions for external facing customers. You are passionate about educating our team and customers through training and knowledge sharing.  

What you will do?

• Nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.
• Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer facing knowledge base.
• Contribute to Humanforce reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.
• Consistently improve and streamline internal processes that will aid the support team.

What you will need?

• 1-3 years of experience in a similar role within the SaaS industry.
• Balance of technical knowledge and business acumen
• Customer-first approach
• Proactivity, self-starter with excellent prioritisation skills
• Ability to digest technical information and relay this to non-technical people
• Excellent communication skills with the ability to engage, influence, and inspire partners and
• stakeholders to drive collaboration and alignment
• Ability to quickly learn and use various systems
• Strong data manipulation/excel skills
• High degree of organization, individual initiative, and personal accountability
• Experience successfully working in teams to resolve complex issues.
• Proven track record of supporting end users to achieve outcomes through the use of technology
• Experience developing user guides as part of an online knowledge base

Some ‘nice to have’s:

• Experience or keen interest in HR/Payroll technology

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Hello and Kia Ora! 

Start your game… 

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician Level 3, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

Where and how you can work...
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is required to be based in Brisbane.

Your day-to-day...

• Provides professional, timely and effective IT support including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.
• Delivers a high level of customer service that is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
• Provides responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems.
• Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory.
• Follows change management and incident management processes to ensure service continuity and KPIs are met.

What you’ll bring..

• 3-4 years experience in an MSP or a corporate business as a Senior Desktop support or System administrator role.
•  Demonstrated ability to manage incidents and requests in a Windows and Mac environment to a high level.
• Demonstrated knowledge of  Windows deployment methodology and deployment technologies  (SCCM,  network boot).
•  knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
• Exposure to Mobile Device Management and Enterprise Mobility applications and platforms.
• Proven ability to communicate effectively, both verbally and in writing with a diverse range of customers, peers and management.
•  Knowledge and experience in a wide range of computer applications and/or application suites including but not limited to, Adobe Creative Cloud, Microsoft O365 suite, Azure Active Directory, Confluence, Jira service desk, Slack, Teams and Teams calling, Intune, Autopilot.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we? At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Hygiene Service Technician with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products and cleaning services.

We are looking for an enthusiastic individual with a great attitude to join our team on a casual part-time basis - 2 days a week, based out of our Mackay depot.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's license 
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent, full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills, particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Hygiene Service Technician with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products and cleaning services.

We are looking for an enthusiastic individual with a great attitude to join our team on a casual part-time basis, based out of our Mackay depot.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's license 
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.  

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

 

About the role

Join us as the Service Desk Lead, where you'll play a pivotal role in managing the operations of GP AU/NZ corporate staff systems and services. Your contributions will be crucial in ensuring our staff have the tools and support they need to deliver exceptional service to our customers.

In this hands on role, your primary focus will be providing practice and people leadership to our IT operations team members responsible for building, supporting, and maintaining internal IT services across Oceania. You'll also guide and develop practices for cross-functional scrum team members working on infrastructure across the company.

Key areas of responsibility will include:

• Management of the corporate enablement services, and their infrastructure and cloud environments;
• Lead and manage a team of technical staff;
• Manage the strategic planning for future team and technology growth and evolutions;
• Manage and prioritise the backlog and workload of the team;
• Lead the ITIL framework to provide support for issues escalated;
• Lead the designing, building & maintaining of system and application monitoring.

About you

An experienced leader, you will have an excellent understanding of modern infrastructure, cloud, and SaaS patterns and practices with the ability to clearly and concisely communicate these topics. A keen technologist you will have a background in designing and building robust, scalable solutions, you will have an understanding of distributed system considerations, security, and cloud technologies.   Pivotal to your success will be your highly developed consultancy skills, strong technical comprehension, and ability to develop and lead high-performing teams.

You will also bring:

• A tertiary qualification in the field of Information Technology or a related discipline;
• A minimum of 3 years commercial experience managing technical teams;
• An understanding of web technologies, specifically as they relate to performance and end user experience and how to manage and monitor deviations from baseline;
• Strong stakeholder management skills, and experience working in a multi national company environment;
• An understanding of web technologies, specifically as they relate to performance and end user experience;
• A moderate understanding of automation tools and Infrastructure as Code;
• A working knowledge of Agile would be beneficial;
• Strong communication and collaboration skills.

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.

#LI-HYBRID
 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.