Total 5,150 service centre manager job vacancies in Customer Service category in Australia

About the Role

We are seeking a talented Case Manager to join our team and play a vital role in supporting elderly people in the community to live independently and with dignity in their own homes.

In this role, your primary responsibility will be to manage a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines to ensure each customer's unique requirements are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

In this permanent full-time role, you will have the flexibility to manage your own schedule each week and work from home when you're not on the road visiting customers. While most of your caseload will be located in Hobart and the surrounding suburbs, occasional travel to Northern Tasmania will be required.

About You

To be successful in this role, you will have:

• Previous experience in community-based case management (desirable)
• Experience with Home Care Packages (desirable)
• Current driver’s licence
• A reliable vehicle with minimum Third Party insurance
• Strong communication skills, both verbal and written
• Demonstrated empathy and compassion
• Excellent problem-solving abilities and critical thinking skills
• Good organisational and time management skills
• Cultural competence and the ability to work with diverse populations
• Advocacy skills to ensure clients' needs are met
• Collaboration and teamwork skills to work effectively with interdisciplinary teams

About KinCare

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.

If this sounds like the role and workplace for you, apply now!

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

For more information, visit www.kincare.com.au or contact our Talent team at [email protected]. Kindly note that we do not accept applications via email.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Customer Experience Manager  | Dan Murphy's Corrimal | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

• Partner with our Home Care Package Clients and dynamic team
• Drive and take ownership of your caseload
• Leading Aged Care provider offering job security and growth
• Based in Wagga Wagga

Why you'll love working with us;

• Permanent Full Time position 
• Opportunity to take on an exciting role in a phase of rapid growth
• Build a career with a successful and leading values-based organisation
• NFP Salary Packaging
• Comprehensive induction and career development plan.

What will your role look like?  

Working autonomously, you will use your skills and experience to oversee the case management of our Aged Care Clients in the Riverina Murray Region.

Your ​​entrepreneurial skills, ‘can-do’ attitude and ability to drive and take ownership of your caseload will aid your success in this integral position.                     

• Assessing, coordinating and reviewing client care needs within their budget.
• You will be responsible for ensuring the delivery of flexible and responsive services tailored to an individual's needs and interests, whilst also providing advocacy and referral services to clients.
• Have a genuine passion for care, balanced with a desire to maximise services and offer commercially sustainable case management in line with the organisation’s strategy.
• A willingness to adapt to industry change and implementation of these changes in line with the organisation's strategy.

Who you are?

• Case Management or Care Advisor experience, with a demonstrated understanding of Goal setting and review to meet client identified needs. Demonstrated experience in managing individual client Home Care Package and budget desirable but not essential
• Highly developed planning, influence and negotiation skills 
• Demonstrated experience in managing the contractual requirements of government programs to ensure compliance, regulatory standards, and organisational policy and procedure.              
• Registered and insured motor vehicle and current unrestricted drivers’ licence - km's reimbursed.

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD.  Our values of Courage, Compassion and Integrity sit at the core of everything we do. 

So, if you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you.

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
• Provide guests and visitors with local information from your vast array of knowledge regarding the city attractions and amenities

We currently have an exciting opportunity for an experienced professional to join Oaks Port Douglas Resort as Night Guest Service Agent on a casual basis. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Help create a home away from home   

Are you a cleaner extraordinaire and a great communicator with a passion for people and service? 

If you’re looking to be part of a friendly, close-knit, customer-centric team, we are seeking a suitably qualified and experienced Mine Site Cleaner for ERA Village in Jabiru NT. This is a full-time role consists of 14 days on, 7 days off, 9.5hours accommodation and meals provided whilst on site, all candidates must either live local or you can BIBO from Darwin.

Who are we looking for?    

Reporting to the Village Manager, you will have excellent customer service skills, and ideally experience in mine site cleaning, general cleaning or housekeeping in an commercial or hospitality environment. You must have strong safety awareness and safe work ethic, as well as an exposure to, and understanding of, using, handling, and storing chemicals safely.

To be successful, you’ll need:   

·         Able to undergo a pre-employment medical, including drug & alcohol testing and police check  

·         Flexibility and willingness to work a variety of shifts and rosters.

·         Previous experience in the hospitality or industrial cleaning industry in one of the above-mentioned areas preferable in a remote environment, resort or mining camp

·         Strong safety awareness and exposure/understanding of handling and storing chemicals

·         A great attitude – enjoy going to work each swing!

·         A strong commitment to high standards of customer service and integrity

·         Current Driver's Licences is essential 

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.      

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!     

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!  

Do you have a passion for customer service and an interest in facilities management? If so, we want you to join our team!   

We are seeking a confident Customer Service Representative to join Sodexo’s Australian Command Centre working from our Regional Support Centre in Balcatta on a parental leave cover contract (6 months) This is a full-time role on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to 9:00PM, including every other weekend. The Command Centre operates 24/7 365 days a year therefore, successful candidates must be able to support the roster requirements. 

Who are we looking for?   

We’re looking for a people focused team player who thrives in a fast-paced, high-volume request-management role. Ideally you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of services across a variety of contracts. 

Specific duties will include: 

• Answering high volumes of incoming calls in line with Service Level Agreements.  

• Triaging and processing online service requests and generating work orders to Site.   

• Liaising with Sodexo staff and third-party vendors to schedule works. 

• Escalating critical and priority requests.  

• Reporting and general administrative support where required. 

Qualifications 
You will have experience using Customer Request Management (CRM) systems and delivering excellent service to a range of customers. Ability to prioritise, work autonomously, demonstrate critical thinking, and capture detail will be essential. You will effectively use resources and Scripting to deliver consistent service. Willingness to work a flexible roster schedule across a 7-day week including public holidays. 

Ability to professionally liaise with customers, stakeholders, clients, and vendors, coupled with a willingness to learn and continually improve/develop your own performance. You will have excellent verbal and written communication skills and a high level of accuracy and attention to detail. 

We are seeking someone with a positive attitude and motivation to be part of a high performing, friendly team. 

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.   

Submit your application today and become part of the Sodexo family!

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!