Total 786 hotel manager job vacancies in Customer Service category in Australia

We're on the lookout for a Facility Manager who is looking for their next opportunity to work in a dynamic leadership role, driving clinical and operational excellence? If you're driven by the desire to make a meaningful impact on the lives of residents in a residential aged care home, this key leadership role could be your perfect fit. Join our team and take on the responsibility of ensuring the highest quality of care for our residents.

About Us:

At Respect Group Limited, we are not the average aged care provider; we’re a rapidly growing, progressive and purpose driven not-for-profit organisation providing residential aged care, home care and retirement living services to an increasing number of Australians. With a presence across Tasmania, Victoria, and New South Wales, we take pride in our resident-centric approach and the supportive, respectful environment we foster for our dedicated workforce.

The Opportunity:

Join our team at RM Begg, Kyneton, Victoria on a full-time basis. The Facility Manager is responsible for managing the day-to-day operational, personnel and associated matters across the home. The role will ensure that all professional care and ancillary support services are delivered in accordance with Respect's values, policies and procedures; and to ensure that the home is managed and maintained within the approved budget, accreditation standards, compliance and reporting requirements.

Key Responsibilities:

• Ensure the delivery of quality resident-focused care and ancillary support services at the facility.
• Promote the facility and services to potential residents and their families.
• Ensure all work undertaken within areas of accountability comply with the organisation’s mission, vision, core values, policies, procedures, codes of conduct, legislative/regulatory requirements and recognised accreditation standards.
• Ensure that the facility operates in accordance with specified quality improvement systems.
• Comply with mandatory reporting requirements
• Manage the admission of residents and conduct consultation with residents and their families as required.

• Planning, control and directing the provision of a range of high quality personal, clinical care and support services
• Ensure that the facility's projected income is achieved in accordance with approved budgets.
• Ensure that expenditure across all areas of accountability is in accordance with approved budgets
• Ensure the implementation and compliance of the organisation policies, procedures and management systems
• Ensure all direct employee reports are made aware of their policy, legislative and other relevant compliance obligations from the commencement of their employment with the organisation.
• Conduct regular meetings with workgroups such as nursing employees, service employees and catering employees to discuss relevant workplace issues.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN).
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Well-developed communication skills.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

In return for your dedication and expertise, we offer:

• Competitive remuneration and benefits.
• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance* to assist with relocation (if applicable).
• The chance to engage in purposeful work within a values-driven organisation.
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritizes well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

WHAT YOU WILL BE DOING:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

• Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
• Collaborate with CDC teams, harnessing their expertise when needed.
• Strengthen CDC's ties with key customers, their on-site teams, and their clients.
• Support contract delivery by meeting specified KPIs.
• Generate, refine, and furnish client reports while ensuring compliance with contracts.
• Review and prepare client reports for external distribution and assist clients in comprehending and addressing queries.
• Organise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activities.
• Coordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-off.
• Promptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcing.
• Develop company policies and procedures to streamline the fulfillment of major customer requirements.

About you:

• Proven experience within a Service Delivery/Customer Success and/or Project Coordination capacity.
• Demonstrated expertise in managing services for larger scale clients.
• Strong leadership background and career progression in customer management.
• Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
• Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
• Achieve client satisfaction, retention and growth targets as per account plan
• Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Working Rights:

Due to the nature of the clients that CDC work with applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to 'Make Your Mark' and play a vital role in a fast-growing Australian Technology company, please submit your resume and cover letter by clicking Apply.

Please ensure you take the time to align you CV with the requirements above. We want to understand how your skills and experience relate to the position you are applying for.

• Holy Spirit Revesby
• Permanent Part -time opportunity
• 0900-1700 on Wednesday, Thursday and Friday 
• Attractive pay rates ($56.88 - $60.98)
• Join a large, successful & growing aged care services organisation

 Why you’ll love working with us:

• An opportunity to advance your career now and in the future
• Be part of a supportive and inclusive ‘people first’ culture
• Great salary packaging opportunities and other benefits

We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity at our 37 bed Holy Spirit, Aged Care home in Revesby.  As our Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person centred care for our residents. You would be joining a strong, stable team.

Responsibilities will include:

• Develop and lead clinical care staff to focus on a culture of continual improvement and quality
• Ensure the home complies with Aged Care Accreditation Standards
• Ensure high quality resident care is consistently delivered throughout the home to all residents including updating of care plans, wound reviews and medication overview, and more
• Sometimes you may need to be available during weekends and after hours, if there's a requirement

On offer is a supportive and rewarding role that is both hands on and has key leadership functions. To be successful for this role, you will have:

• Authority to practice as a Registered Nurse with AHPRA
• Demonstrated work experience as a Clinical Care Manager
• Extensive knowledge of the clinical functions of an Aged Care home
• Superior communication skills both written and verbal
• Demonstrated ability to be self-motivated and promote a positive work environment
• Covid vaccination x 3
• NDIS check or willing to obtain 

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD.  Our values of Courage, Compassion and Integrity sit at the core of everything we do. 

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.

Please note that pre-employment checks will be completed for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

Click here to view more detail / apply for IT Service Delivery Manager

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

Lead a highly skilled and dynamic service team

Work for an iconic Australian brand!

Flexible and Hybrid working arrangement

The Role

This role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.

Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.

This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home.

Responsibilities

• Manage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standards

• Design and plan fault isolation and resolution for complex challenges to limit and address issues promptly

• Create and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occur

• Communicate actions needed to implement the function’s strategy and business plan within the team

• Manage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans

About you

• Knowledge and working experience in ITIL accompanied with a certification

• Information systems equivalent degree

• A background in FMCG or Supply Chain / Logistics

• Experience in incident management and ability to have these responded to quickly

• Ability to build rapport and manage stakeholder relationships internally as well as external vendors

The Bega Group Story

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
 

Life at the Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.

Job Brief
Provide exceptional customer service and embed this approach throughout the entire organisation. The objective is to maintain the department's efficiency and profitability, elevate customer satisfaction, foster loyalty and retention, and consistently meet and exceed customer expectations.
Skills/Attributes Required:
• Ability to lead and inspire a team of customer service representatives, providing guidance and support to team members.
• Excellent verbal and written communication skills and ability to convey information clearly and concisely.
• Exceptional customer service skills, committed to understanding and meeting customer needs.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills with the ability to find effective and efficient solutions to customer issues.
• Efficiently manage time to prioritise tasks and meet deadlines.
Education/Experience Required:
• Minimum of 3 years of experience in a similar role with leadership responsibility.
Key Duties and Responsibilities
• Managed an excellent customer experience from specification sign-off to 1 month after handover.
• Update customers on supply chain issues, including shortages or discontinued items.
• Support sales staff with spec sign-off.
• After-market sales, including accessories and insurance.
• Managing customer expectations.
• Keeping up to date with HubSpot tasks.
• Manage critical internal stakeholders throughout the customer journey.
• Handle face-to-face and phone enquiries from customers promptly and professionally.
• Investigate and resolve all customer issues.
• Keep abreast of developments in customer service by networking and gaining insight into current trends by reading relevant journals and attending meetings and courses.
• Adhere to all company policies and procedures.
• Other duties from time to time as directed by management.

About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Ladybugs is a long hour daycare service catering for children aged 0-6 years old. We believe each child is a unique individual, with individual beliefs, needs and interests that must be respected and encouraged. At Ladybugs we aim to provide quality care and comfort in a safe friendly environment and offer an early learning program through the intervention of planned play activities that allow children to grow and enable them to reach their full potential.

We are currently looking for a Centre Manager to join our company in a full-time capacity.
The right person for the role will need to have the following:
Skills
• creating and carrying out initiatives that support young children's intellectual, social, emotional, and physical development
• supplying childcare at daycare facilities, before and after school program, and holiday programmes.
• guiding and overseeing employees as they teach and develop children
• making sure the centre complies with all applicable government regulations and standards and is a safe place for all stakeholders
• communicating with parents and keeping the centre’s records and accounts up to date
• hiring and training employees

Education and Experience

• Minimum Bachelor level qualification
• Minimum 2 years total work experience

Note:
Please send your Resume, Portfolio and Cover Letter to [email protected]

Swell Stays, a fast-growing Holiday Home Management Business, is on the lookout for an ideal candidate to join our vibrant and driven team.

We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.

This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).

We're seeking:

Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager

While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.

If you believe you possess the qualities required for this role, please apply via the provided link.

Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.

Salary between $70 000 and $75 000

We look forward to receiving your application!

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem