About the Company
Our client, Latrobe Health Services, is a member-owned, not-for-profit private health insurer, and has been supporting Australians since 1950. Founded by local power industry workers in Victoria’s Latrobe Valley, they now serve over 90,000 members nationwide. They are committed to delivering exceptional healthcare coverage and support to their members, while continually giving back to regional communities.
About the Role
Latrobe Health Services is looking for enthusiastic individuals to join their team. Member Experience Consultants provide valuable support to members across various channels, including the call centre, in-person at branch locations, and online platforms. If you’re passionate about helping others, enjoy problem-solving, and thrive in an interactive, customer-focused environment, this could be the perfect opportunity for you!
As a Member Experience Consultant, you will be the first point of contact for members, delivering exceptional service through a range of communication channels including phone, email, webchat, and face-to-face interactions. You’ll play a key role in ensuring members fully understand their healthcare options and receive personalised support tailored to their needs. This dynamic position will see you rotate through different areas, offering you a diverse and engaging work experience.
Key Responsibilities
Engage with members via phone, email, and webchat to provide helpful and accurate information.
Assist members with understanding their healthcare options and make tailored recommendations.
Keep membership records accurate and up to date.
Contribute to member retention efforts by showcasing the value of Latrobe Health’s services.
Work closely with team members to support broader business strategies.
Skills and Experience
We’re on the lookout for individuals who enjoy connecting with people, solving problems, and working in a customer focused environment. If you have a background in customer service and are eager to grow and learn, we’d love to hear from you! To succeed in this role, you’ll need:
Proven expertise in delivering exceptional customer service.
Experience in inbound or outbound call centres (desirable).
Strong communication skills – both verbal and written.
Confidence navigating various computer applications, including the Microsoft suite of programs.
Critical thinking and a keen eye for detail.
A passion for delivering outstanding service and the ability to manage multiple priorities.
Openness to feedback and a drive for continuous improvement.
Experience in the health insurance or finance industries is a plus, along with knowledge of privacy regulations.
Requirements
A Victorian Police check will be conducted prior to commencement.
Benefits
Latrobe Health Services is committed to creating a workplace that celebrates diversity, fosters inclusion, and supports your professional growth. You’ll receive ongoing support from leaders who are invested in your success. Benefits include:
6 weeks of role-specific, in-person training, covering key performance indicators, industry insights, and products.
Hybrid working arrangements with dedicated in-office team days in our Newborough corporate office and some work-from-home flexibility (with an allowance!).
Access to a wellbeing hub to support both your physical and mental health.
47% off private health insurance.
Paid parental leave after 12 months of service.
Access to a qualified counselling service through the Employee Assistance Program.
For a copy of the full position description please click the following link - https://www.gbsrecruitment.com.au/wp-content/uploads/2024/09/Aug-2024-PD-Member-Experience-Consultant.pdf
How to apply?
All applications must be submitted via the link - https://adr.to/444fmai (Job No. 896930) and include a current resume and cover letter outlining your experience. Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position. Please note sponsorship is not available for these roles.
For a confidential discussion regarding this opportunity, please contact our office on 03 5174 2665 or email [email protected]
Join a team dedicated to making a real difference in the lives of its members and the communities it supports. Apply now
Our client, Latrobe Health Services, is a member-owned, not-for-profit private health insurer, and has been supporting Australians since 1950. Founded by local power industry workers in Victoria’s Latrobe Valley, they now serve over 90,000 members nationwide. They are committed to delivering exceptional healthcare coverage and support to their members, while continually giving back to regional communities.
About the Role
Latrobe Health Services is looking for enthusiastic individuals to join their team. Member Experience Consultants provide valuable support to members across various channels, including the call centre, in-person at branch locations, and online platforms. If you’re passionate about helping others, enjoy problem-solving, and thrive in an interactive, customer-focused environment, this could be the perfect opportunity for you!
As a Member Experience Consultant, you will be the first point of contact for members, delivering exceptional service through a range of communication channels including phone, email, webchat, and face-to-face interactions. You’ll play a key role in ensuring members fully understand their healthcare options and receive personalised support tailored to their needs. This dynamic position will see you rotate through different areas, offering you a diverse and engaging work experience.
Key Responsibilities
Engage with members via phone, email, and webchat to provide helpful and accurate information.
Assist members with understanding their healthcare options and make tailored recommendations.
Keep membership records accurate and up to date.
Contribute to member retention efforts by showcasing the value of Latrobe Health’s services.
Work closely with team members to support broader business strategies.
Skills and Experience
We’re on the lookout for individuals who enjoy connecting with people, solving problems, and working in a customer focused environment. If you have a background in customer service and are eager to grow and learn, we’d love to hear from you! To succeed in this role, you’ll need:
Proven expertise in delivering exceptional customer service.
Experience in inbound or outbound call centres (desirable).
Strong communication skills – both verbal and written.
Confidence navigating various computer applications, including the Microsoft suite of programs.
Critical thinking and a keen eye for detail.
A passion for delivering outstanding service and the ability to manage multiple priorities.
Openness to feedback and a drive for continuous improvement.
Experience in the health insurance or finance industries is a plus, along with knowledge of privacy regulations.
Requirements
A Victorian Police check will be conducted prior to commencement.
Benefits
Latrobe Health Services is committed to creating a workplace that celebrates diversity, fosters inclusion, and supports your professional growth. You’ll receive ongoing support from leaders who are invested in your success. Benefits include:
6 weeks of role-specific, in-person training, covering key performance indicators, industry insights, and products.
Hybrid working arrangements with dedicated in-office team days in our Newborough corporate office and some work-from-home flexibility (with an allowance!).
Access to a wellbeing hub to support both your physical and mental health.
47% off private health insurance.
Paid parental leave after 12 months of service.
Access to a qualified counselling service through the Employee Assistance Program.
For a copy of the full position description please click the following link - https://www.gbsrecruitment.com.au/wp-content/uploads/2024/09/Aug-2024-PD-Member-Experience-Consultant.pdf
How to apply?
All applications must be submitted via the link - https://adr.to/444fmai (Job No. 896930) and include a current resume and cover letter outlining your experience. Visa holders will also be required to provide evidence of their Rights to Work in Australia to be considered for this position. Please note sponsorship is not available for these roles.
For a confidential discussion regarding this opportunity, please contact our office on 03 5174 2665 or email [email protected]
Join a team dedicated to making a real difference in the lives of its members and the communities it supports. Apply now
