The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences.
- Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly.
- Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
- Exceed guest’s expectation by delivering personalised and professional service to clients and guests.
- Address any issues or concerns promptly and effectively, ensuring a positive event experience.
- Gather feedback from clients and guests to continuously improve event services and offerings.
- Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals.
- Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
- Manage daily restaurant operations, including opening and closing procedures.
- Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
- Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management.
- Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration.
