Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.
Greet and Welcome Guests:
- Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
- Escort guests to their tables and provide menus.
Manage Reservations:
- Handle guest reservations and coordinate the seating plan to optimize table occupancy.
- Monitor the dining area to anticipate guest needs and manage seating efficiently.
Coordinate with Service Staff:
- Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
- Notify servers of any special guest needs, such as dietary restrictions or celebrations.
Customer Service:
- Answer guest inquiries regarding the menu, services, or special offers.
- Address guest concerns or complaints in a professional and timely manner.
Maintain Front-of-House Cleanliness:
- Keep the reception and waiting areas clean and organized.
- Monitor the cleanliness of the dining area and inform the cleaning staff as needed.
Assist with Guest Payments (if required):
- Help process payments when necessary or ensure that guest checks are handled promptly by the service team.
Support Daily Operations:
- Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
- Perform other duties as assigned by the Restaurant Manager or Supervisor.
Applicants must be able to work a rotational roster including evenings, weekends and public holidays.
