Reporting into the Showroom Manager, the Spence & Lyda Homewares Sales Consultant is responsible for achieving or exceeding sales and margin targets through providing exceptional customer service and demonstrating in-depth product knowledge to clients. They are also responsible for ensuring the necessary administration and clerical duties for all sales orders is completed.
- Curate an unparalleled in-store experience, ensuring every client feels welcomed, valued, and indulged.
- Foster a sense of exclusivity by offering personalised and attentive service to each customer, understanding their unique preferences and desires.
- Master the intricate details of our luxury homeware collections, demonstrating an in-depth understanding of materials, craftsmanship, and design techniques.
- Ensure the store ambiance mirrors the opulence of our brand, guaranteeing a sensory experience that resonates with our clientele’s refined taste.
- Conduct one-on-one consultations with clients, delving into their lifestyles, preferences, and aspirations to offer bespoke recommendations that transform their living spaces into expressions of luxury and elegance.
- Act as a true ambassador for our brand, embodying its values, aesthetics, and sophistication in every interaction.
- Stay abreast of the latest trends in luxury homewares, interior design, and lifestyle to consistently provide informed, innovative, and trendsetting recommendations to our clients.
- Build lasting relationships with clients by following up on their purchases, offering personalised suggestions for complementary items, and showcasing new arrivals tailored to their tastes.
