Australia?s only association specialising in complaints management
Lead a diverse national membership group
Identify strategic opportunities for future growth and diversification
The Society of Consumer Affairs Professionals (SOCAP) Australia is a not-for-profit organisation that has been instrumental in encouraging excellence among professionals working in the fields of self-regulation, complaint handling, dispute resolution, service charters and customer service delivery. SOCAP?s work is based on three strategic pillars of Broaden Partnerships and Collaboration, Elevate Professional Growth and Expand Advocacy and Influence. Established in , for almost 30 years SOCAP has trained and provided certification to complaint professionals across a range of industries and government departments as well as regulatory authorities, consultancies and not-for-profits. SOCAP members range from day-to-day frontline complaint handlers to operational personnel and management, to policy makers in the private and public sectors who share a vision of building sustainable relationships with consumers based on ... Click here to view more detail / apply for Chief Executive Officer
