Cleared Recruitment is partnering with the Department of Defence to find a dedicated NV1 Service Management Tool Administrator for a crucial project that supports and enhances key capabilities. As a Service Management Tool Administrator, you will be responsible for developing and managing the Service Management Tool (SMT) taxonomies, processes, and workflows in accordance with ITIL best practices. This position plays a critical role in ensuring that Defence capability remains agile, adaptive, and responsive, supporting the warfighters across various locations and environments. Key Responsibilities:
Establish and maintain SMT policies, processes, and procedures in alignment with ITIL best practices.
Develop and implement taxonomies for various Service Management practices, incorporating the Federated Mission Network (FMN) framework, Consult, Command, and Control (C3) taxonomy, and DevSecOps methodology.
Support other Service Management roles in creating ITIL processes within the SMT.
Work closely with Service Management roles to develop Service
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