POSITION: Case Manager – Community Support Worker
TYPE: Full-time
EMPLOYER: Home Caring Bankstown
LOCATION: Chipping Norton NSW 2170
SALARY: $75,088 p/a plus super
ABOUT US:
Home Caring Bankstown delivers professional home care to people living in the South West region of Sydney. We are a nimble and rapidly growing team that is dedicated to putting the individual at the centre of everything we do.
POSITION OVERVIEW:
The Case Manager - Community Support Worker is a key role within our home care service business, responsible for coordinating and managing client care plans, ensuring regulatory compliance, supporting frontline staff, and advocating for clients’ needs. This position requires a high level of expertise in care coordination, resource management, and community engagement, alongside a strong understanding of the specific cultural, emotional, and practical needs of our diverse client base. The role demands exceptional communication, leadership, and crisis management skills, as well as specialised knowledge in the community services sector.
KEY RESPONSIBILITIES:
Client Care Coordination:
Assess client needs and develop personalised care plans in collaboration with clients, families, and other healthcare providers.
Monitor and review client progress, making necessary adjustments to care plans to ensure optimal outcomes.
Coordinate service delivery to ensure timely and effective care.
Quality Assurance:
Oversee the implementation of care plans to maintain high standards of care.
Conduct regular audits and reviews to ensure continuous improvement in service delivery.
Address client concerns and resolve issues promptly to enhance client satisfaction.
Regulatory Compliance:
Ensure compliance with all relevant laws, regulations, and industry standards, including NDIS requirements.
Maintain accurate and up-to-date records, documentation, and reports.
Coordinate staff training and development to ensure all team members are qualified and knowledgeable.
Staff Support and Supervision:
Provide guidance, supervision, and support to frontline community support workers.
Lead team meetings, training sessions, and performance reviews.
Address staff concerns and promote a positive, collaborative work environment.
Crisis Management:
Lead the response to crises or emergencies, ensuring the safety and well-being of clients.
Develop and implement risk management strategies to mitigate potential issues.
Resource Allocation:
Manage the allocation of resources such as staff, equipment, and funding to ensure efficient service delivery.
Monitor budgets and financial performance to maintain the sustainability of the business.
Client Advocacy and Community Engagement:
Act as an advocate for clients, ensuring their needs and preferences are respected and met.
Liaise with healthcare providers, community organisations, and family members to build a strong support network.
Engage with the broader community to enhance the business’s reputation and access to resources.
Cultural Competence and Communication:
Provide culturally sensitive support and adapt care plans to meet the needs of clients from diverse backgrounds.
Communicate effectively with clients, families, and other stakeholders in English and Vietnamese (or other relevant languages).
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum Diploma of Community Services or a degree in Social Work (or equivalent).
First Aid and CPR Certification.
NDIS Worker Screening Clearance.
At least 2 years of full-time experience in community support work, preferably in a home care setting.
Proven experience in managing caseloads and coordinating services for clients with complex needs.
Excellent verbal and written communication skills in English and Vietnamese (or other relevant languages).
Strong empathy, compassion, and ability to build trusting relationships with clients.
High-level problem-solving skills and crisis management capabilities.
Cultural competence and respect for diverse cultural backgrounds.
Strong organisational skills, including time management and the ability to prioritise tasks.
Knowledge of local community resources and services, including healthcare, housing, and social services.
Proven leadership and management skills with the ability to influence and guide a team.
HOW TO APPLY:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.
TYPE: Full-time
EMPLOYER: Home Caring Bankstown
LOCATION: Chipping Norton NSW 2170
SALARY: $75,088 p/a plus super
ABOUT US:
Home Caring Bankstown delivers professional home care to people living in the South West region of Sydney. We are a nimble and rapidly growing team that is dedicated to putting the individual at the centre of everything we do.
POSITION OVERVIEW:
The Case Manager - Community Support Worker is a key role within our home care service business, responsible for coordinating and managing client care plans, ensuring regulatory compliance, supporting frontline staff, and advocating for clients’ needs. This position requires a high level of expertise in care coordination, resource management, and community engagement, alongside a strong understanding of the specific cultural, emotional, and practical needs of our diverse client base. The role demands exceptional communication, leadership, and crisis management skills, as well as specialised knowledge in the community services sector.
KEY RESPONSIBILITIES:
Client Care Coordination:
Assess client needs and develop personalised care plans in collaboration with clients, families, and other healthcare providers.
Monitor and review client progress, making necessary adjustments to care plans to ensure optimal outcomes.
Coordinate service delivery to ensure timely and effective care.
Quality Assurance:
Oversee the implementation of care plans to maintain high standards of care.
Conduct regular audits and reviews to ensure continuous improvement in service delivery.
Address client concerns and resolve issues promptly to enhance client satisfaction.
Regulatory Compliance:
Ensure compliance with all relevant laws, regulations, and industry standards, including NDIS requirements.
Maintain accurate and up-to-date records, documentation, and reports.
Coordinate staff training and development to ensure all team members are qualified and knowledgeable.
Staff Support and Supervision:
Provide guidance, supervision, and support to frontline community support workers.
Lead team meetings, training sessions, and performance reviews.
Address staff concerns and promote a positive, collaborative work environment.
Crisis Management:
Lead the response to crises or emergencies, ensuring the safety and well-being of clients.
Develop and implement risk management strategies to mitigate potential issues.
Resource Allocation:
Manage the allocation of resources such as staff, equipment, and funding to ensure efficient service delivery.
Monitor budgets and financial performance to maintain the sustainability of the business.
Client Advocacy and Community Engagement:
Act as an advocate for clients, ensuring their needs and preferences are respected and met.
Liaise with healthcare providers, community organisations, and family members to build a strong support network.
Engage with the broader community to enhance the business’s reputation and access to resources.
Cultural Competence and Communication:
Provide culturally sensitive support and adapt care plans to meet the needs of clients from diverse backgrounds.
Communicate effectively with clients, families, and other stakeholders in English and Vietnamese (or other relevant languages).
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum Diploma of Community Services or a degree in Social Work (or equivalent).
First Aid and CPR Certification.
NDIS Worker Screening Clearance.
At least 2 years of full-time experience in community support work, preferably in a home care setting.
Proven experience in managing caseloads and coordinating services for clients with complex needs.
Excellent verbal and written communication skills in English and Vietnamese (or other relevant languages).
Strong empathy, compassion, and ability to build trusting relationships with clients.
High-level problem-solving skills and crisis management capabilities.
Cultural competence and respect for diverse cultural backgrounds.
Strong organisational skills, including time management and the ability to prioritise tasks.
Knowledge of local community resources and services, including healthcare, housing, and social services.
Proven leadership and management skills with the ability to influence and guide a team.
HOW TO APPLY:
Please apply with your resume via the online portal.
Only shortlisted candidates will be contacted.
