Placed.au is looking for a full-time Customer Service Manager for our client in Cremorne, Victoria. As a customer service manager, you will lead the team in providing outstanding service while ensuring customers have a positive experience. If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.
?Job description:?????
? Ensure high levels of customer satisfaction through effective communication, problem-solving, and service excellence.
? Contribute to the development and execution of customer service strategies that align with company goals and enhance customer relationships.
? Evaluate and optimise customer service processes, procedures, and systems to increase efficiency and effectiveness.
? Help in strategising quality assurance programmes to maintain and improve service quality.
? Analyse customer service data and metrics to identify trends and areas for improvement.
? Collect and act upon customer feedback to drive improvements in service delivery.
? Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
? Collaborate with other departments to resolve customer issues and improve overall customer experience.
? Manage the customer service division and oversee both sales and service customer interactions.
? Ensure compliance with company policies, procedures, and industry regulations within the customer service division.
? Lead, mentor, and motivate a team of customer service representatives to ensure they provide top-notch service.
? Collaborate closely with the sales and service departments to ensure a seamless customer journey.
Qualifications/Attributes:
? Must hold a Diploma in Business or Management or at least 3 years of relevant work experience in lieu of the qualification.
? Must possess at least a minimum of 2 years of relevant work experience.
? Have exceptional knowledge about the pharmaceutical industry.
? Must have the willingness to collaborate with other colleagues.
? Must have a commitment to customer satisfaction and service excellence.
? Must have strong interpersonal skills.
Salary Range: $70,000 – $85,000 p.a. excluding superannuation.
?Job description:?????
? Ensure high levels of customer satisfaction through effective communication, problem-solving, and service excellence.
? Contribute to the development and execution of customer service strategies that align with company goals and enhance customer relationships.
? Evaluate and optimise customer service processes, procedures, and systems to increase efficiency and effectiveness.
? Help in strategising quality assurance programmes to maintain and improve service quality.
? Analyse customer service data and metrics to identify trends and areas for improvement.
? Collect and act upon customer feedback to drive improvements in service delivery.
? Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
? Collaborate with other departments to resolve customer issues and improve overall customer experience.
? Manage the customer service division and oversee both sales and service customer interactions.
? Ensure compliance with company policies, procedures, and industry regulations within the customer service division.
? Lead, mentor, and motivate a team of customer service representatives to ensure they provide top-notch service.
? Collaborate closely with the sales and service departments to ensure a seamless customer journey.
Qualifications/Attributes:
? Must hold a Diploma in Business or Management or at least 3 years of relevant work experience in lieu of the qualification.
? Must possess at least a minimum of 2 years of relevant work experience.
? Have exceptional knowledge about the pharmaceutical industry.
? Must have the willingness to collaborate with other colleagues.
? Must have a commitment to customer satisfaction and service excellence.
? Must have strong interpersonal skills.
Salary Range: $70,000 – $85,000 p.a. excluding superannuation.
