We are seeking a friendly, customer focused individual to join our Customer & Communications Department as Customer Service Officer in a permanent full-time capacity.
As Customer Service Officer you will ensure that Council:
Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
Provides a customer service experience consistent with Council?s values and best practice standards.
Is responsive to customer needs from face to face, telephone and digital services.
K ey responsibilities include:
Providing a friendly, courteous and responsive central point of contact for customer enquiries, transactions, customer requests.
Resolving customer service enquiries and customer feedback through accurate and efficient personal attention, following the Customer Service Charter.
Maintaining up-to-date knowledge of legislation, policies, procedures, events, activities and changes to Council operations in order
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