As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of Australia based Mid Market merchants and work to exceed profitability targets for Afterpay and our partners.
We are looking for someone who will effectively run a business within the Afterpay APAC business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.
Responsibilities:
Grow and develop long term profitable partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right through to the unit economics you’ll focus on building a sustainably profitable business
Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex relationships and engaging internally and externally to build advocacy
Work with and leverage senior stakeholders across the Afterpay business in every region from APAC, UK and North America to drive local engagement and focus for your portfolio of Australia based merchants
Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners and lead the evolution of our pricing and contract renewal process that establishes clear and measurable ROI models for Afterpay and its partners
Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities
Develop and refine our Merchant Value proposition in-store and online. Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance
Identify and help scale best practices across a variety of areas including Operations, Risk Management Staff Training, Visual merchandising and Marketing plans
Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers’ expectations
