Job Description
Customer Engagement: Ensure high customer satisfaction and loyalty, offering technical guidance and on-site training, and staying ahead of market competition.
Collaborative Solutions: Partner with sales teams to define and showcase the value of our solutions, conducting demonstrations and supporting technical discussions.
Business Expansion: Identify opportunities for equipment placement and product expansion within current accounts, fostering adoption and aiding in new customer acquisition efforts.
Solution Deployment: Oversee efficient solution deployment, performing system audits, calibration, and training to uphold company standards.
Support Services: Address customer concerns, manage inquiries, and escalate complex issues to technical support teams when necessary.
Opportunity Assessment: Contribute insights during opportunity evaluation stages to inform decision-making processes.
Analytics and Reporting: Maintain up-to-date CRM records on laboratory activities, account statuses, and other pertinent reports.
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