About Us
Founded in 1986, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.
What We Offer
An established multinational business, that is growing fast, with great benefits:
• A generous salary with opportunities for progression.
• Discounted private health insurance.
• Free gym membership.
• Flexible working arrangements to balance work and home life.
• Opportunities for professional development.
• A team-first culture and the chance to work within the mining technology sector.
• A new modern office within Perth’s CBD.
About The Opportunity
As the Business System Support Analyst at Micromine HQ in the Perth CBD, you will be essential in ensuring the efficiency and effectiveness of our internal Oracle NetSuite users. By providing excellent support and training, you will minimise downtime and enhance productivity across the organisation.
Reporting to the Programme Manager, your key responsibilities will include:
• Providing telephone, email, and face-to-face support for internal Oracle NetSuite users.
• Documenting all support issues in the company support management database.
• Leveraging your understanding of business processes and expertise in Oracle NetSuite and software development to effectively triage and resolve all level 1 and level 2 support cases.
• Escalating level 3 and above issues, enhancement requests, bugs, and development issues to the Project Team for resolution.
• Participating in internal User Acceptance Testing (UAT) of new NetSuite features and versions.
• Delivering systems training both online and face-to-face to in-house staff.
• Developing and maintaining knowledge base articles.
About You
You are a proactive and detail-oriented professional with a proven background in technical support and help desk roles. You have experience working directly with end-users to provide effective training and resolve technical issues efficiently. You possess excellent communication skills and a strong ability to troubleshoot and think critically.
Other key skills, experience, and qualifications:
• Diploma in Information Technology
• 2+ years of experience in a similar role
• Strong business acumen with exposure to lead-to-cash processes and an understanding of the Software Development Life Cycle (SDLC).
• Recent experience with cloud-based ERP/CRM solutions such as Oracle NetSuite, SAP, or Microsoft Dynamics.
• Hands-on experience with Oracle NetSuite, Suite Development Framework, SuiteScript 2.1, TypeScript, NodeJS, and SuiteQL.
• Proficiency in using issue tracking solutions like Jira, Zendesk, or Asana.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Ability to manage and prioritise support requests from a global user base.
Next Steps
Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.
Founded in 1986, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.
What We Offer
An established multinational business, that is growing fast, with great benefits:
• A generous salary with opportunities for progression.
• Discounted private health insurance.
• Free gym membership.
• Flexible working arrangements to balance work and home life.
• Opportunities for professional development.
• A team-first culture and the chance to work within the mining technology sector.
• A new modern office within Perth’s CBD.
About The Opportunity
As the Business System Support Analyst at Micromine HQ in the Perth CBD, you will be essential in ensuring the efficiency and effectiveness of our internal Oracle NetSuite users. By providing excellent support and training, you will minimise downtime and enhance productivity across the organisation.
Reporting to the Programme Manager, your key responsibilities will include:
• Providing telephone, email, and face-to-face support for internal Oracle NetSuite users.
• Documenting all support issues in the company support management database.
• Leveraging your understanding of business processes and expertise in Oracle NetSuite and software development to effectively triage and resolve all level 1 and level 2 support cases.
• Escalating level 3 and above issues, enhancement requests, bugs, and development issues to the Project Team for resolution.
• Participating in internal User Acceptance Testing (UAT) of new NetSuite features and versions.
• Delivering systems training both online and face-to-face to in-house staff.
• Developing and maintaining knowledge base articles.
About You
You are a proactive and detail-oriented professional with a proven background in technical support and help desk roles. You have experience working directly with end-users to provide effective training and resolve technical issues efficiently. You possess excellent communication skills and a strong ability to troubleshoot and think critically.
Other key skills, experience, and qualifications:
• Diploma in Information Technology
• 2+ years of experience in a similar role
• Strong business acumen with exposure to lead-to-cash processes and an understanding of the Software Development Life Cycle (SDLC).
• Recent experience with cloud-based ERP/CRM solutions such as Oracle NetSuite, SAP, or Microsoft Dynamics.
• Hands-on experience with Oracle NetSuite, Suite Development Framework, SuiteScript 2.1, TypeScript, NodeJS, and SuiteQL.
• Proficiency in using issue tracking solutions like Jira, Zendesk, or Asana.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Ability to manage and prioritise support requests from a global user base.
Next Steps
Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.
