Team Leader
Apply now Job no: 493066 Work type: Full-time Location: Adelaide CBD, Melbourne CBD Categories: Collections
Working as a Team Leader, you will be responsible for leading a team of Customer Service Representatives to deliver the collection of outstanding funds. You will ensure high levels of customer service and exceptional quality standards aligned with client expectations. You will also act as the primary point of contact for client queries and requests.
In this role, you will;
Manage both individual and team performance to drive excellence
Encourage a culture of high performance and quality, with a focus on clear communication standards
Directly liaising with clients to address queries, requests, and reporting needs
Contribute to the development and execution of strategic initiatives
Implement continuous enhancements to
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