19 Jul 2024
Perenti Group
We have an exciting opportunity for an IT Applications Specialist to join our Corporate Technology team. Reporting into the Technology Service Delivery Manager, this role will provide third-level support to users associated with Perenti Enterprose Applications (including Pronto and Coupa) to Service Level agreements. Key Accountabilities will include:
Triaging incidents/service requests reported to the Enterprise Applications team
Providing remote and face to face technical support to users regarding IT incidents and service requests
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them
Maintaining accurate log entries of fault with resolution and contact details
Ensuring all software installations and routine upgrades are implemented in a timely manner
... Click here to view more detail / apply for Applications Specialist (IT)
