ROLE:
? Provide a first point of contact with the public and legal profession for incoming queries for the Board received via telephone, electronically, in person and in writing, to deliver a high quality service and outcomes and to promote consumer confidence in the Western Australian legal profession.
? Determine the appropriate response and pathway required and triage contact and escalate appropriately.
? Deal with first and second tier contacts - provide appropriate information, referral, assistance and attempt to resolve straightforward complaints and routine matters.
? Provide support to the team as required.
? Liaise with legal practitioners, legal practices, tertiary institutions, professional associations and bodies, the public and other stakeholders.
? Review relevant material and documentation to quickly assess issues and applications, and to develop options and resolve a matter.
... Click here to view more detail / apply for Integrity Staffing ? Assessment Officer ? Level 3 ? CBD
