Lead the strategic direction for the Qantas Inflight Product Strategy
Drive customer, commercial and business outcomes with significant impact on the inflight customer experience and brand reputation
Drive the cultural transition to a customer-led organisation across the Inflight Product portfolio and broader Customer team, championing best practice and new ways of working
Our customers come first. We?re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Today, we?re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.
The Executive Manager Inflight Customer Experience will be responsible for delivering an unparalleled inflight experience. This role oversees the entire inflight customer journey, crafting and executing a visionary strategy that integrates both digital and physical touchpoints. ... Click here to view more detail / apply for Executive Manager Inflight Customer Experience
