Customer Service and Logistics Assistant

o Customer Service Main Tasks

• Respond to customer enquiries, provide pricing, elaborate quotes. Inform stock situation, provide lead time.
• Follow up on customer enquiries.
• Process customer orders.
• Follow up customers to ensure they pay on time.
• Issue invoice and packing list and inform customer for shipment information.
• Liaise with customers to handle delivery effectively.
• Assist to organise participation in exhibitions and marketing activities.
• System registration of new customers.
• Ad-hoc tasks

o Logistics Main Tasks

• Liaise with warehouse to ensure proper supply of goods.
• Liaise with customer to organise the collection of goods, provide invoice and packing list. Liaise with the freight forwarder to get the goods collected.
• Liaise with forwarder to ensure timely delivery, avoid delays and timely collection of empty containers.
• Place purchase orders with Kuriyama group and 3rd party suppliers and receive the shipments.
• Assist with physical inventory checking 2 times a year in June and December.
• Ad-hoc tasks