Client Success Co-ordinator role now available! Your new company Are you ready to take your career to the next level? Do you thrive working in a dynamic environment where your proactive approach and attention to detail make a real difference? I am currently recruiting for a permanent, full-time Customer Success Co-ordinator position for a global software company based in Ryde who are seeking great talent to join their team! As a Client Success Co-ordinator, you'll be at the forefront of managing client relationships post-sales, ensuring their seamless integration into the companies services and maximising their success with their platform. Your new role
Manage all aspects of the client relationship post-sales, including onboarding and upgrades, to ensure seamless integration and maximise client success.
Serve as the primary point of contact for ANZ client support, promptly addressing enquiries, coordinating technical support efforts, and facilitating account changes.
Collaborate closely with internal teams to ensure client needs are met and exceeded.
Proactively identify opportunities to drive client usage rates and foster positive relationships.
Provide valuable insights while using the companies tools to further enhance client success and drive results.
What you'll need to succeed
Previous experience in client management, customer service, or a related role.
Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
Proactive mindset with a commitment to delivering exceptional service.
Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Proficiency in CRM software (preferably HubSpot) and Microsoft Office Suite.
Experience working in wholesale or with Australian major retailers favourable
What you'll get in return
WFH flexibility (4 days at home, 1 day in the office)
Work within a global organisation
Permanent, full-time position
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, email me directly on [email protected] and I will be in touch. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
Manage all aspects of the client relationship post-sales, including onboarding and upgrades, to ensure seamless integration and maximise client success.
Serve as the primary point of contact for ANZ client support, promptly addressing enquiries, coordinating technical support efforts, and facilitating account changes.
Collaborate closely with internal teams to ensure client needs are met and exceeded.
Proactively identify opportunities to drive client usage rates and foster positive relationships.
Provide valuable insights while using the companies tools to further enhance client success and drive results.
What you'll need to succeed
Previous experience in client management, customer service, or a related role.
Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
Proactive mindset with a commitment to delivering exceptional service.
Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Proficiency in CRM software (preferably HubSpot) and Microsoft Office Suite.
Experience working in wholesale or with Australian major retailers favourable
What you'll get in return
WFH flexibility (4 days at home, 1 day in the office)
Work within a global organisation
Permanent, full-time position
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, email me directly on [email protected] and I will be in touch. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
