Customer Resolution Consultant

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.The Customer Resolution Consultant is responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business.  The Customer Resolution Consultant is one who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved. The Customer Resolution Consultant will work independently on individual cases but also in collaboration within the wider business.The Customer Resolution Consultant will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.Core responsibilitiesBe accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.Actively analyse disputes, ensuring sufficient information has been provided to fully understand the disputes.The Customer Resolutions Specialist acts independently and exercises a high degree of discretion and…

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