About the business
Journey Beyond is focused on bringing Australia’s most unique experiences to life. We are currently seeking a Housekeeping Attendant to join their team on The Ghan based in Alice Springs, one of Australia’s most luxurious rail journeys.
About the role
As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and presentation of guest cabins and communal areas, creating a comfortable and inviting environment for guests to relax in. You will be part of a team dedicated to providing exceptional service and unforgettable experiences for guests traveling on this iconic journey.
Responsibilities
- Clean and maintain the assigned number of cabins and communal areas to the highest standard
- Ensure all guest amenities are fully stocked and replenished
- Prioritize and complete daily tasks on time and efficiently
- Report any maintenance issues or damage to the relevant department
- Demonstrate excellent customer service skills, responding to any guest queries or requests promptly and professionally
- Assist with set-up and pack-down for semi-weekly dinner functions
- Uphold company policies and procedures in relation to housekeeping and safety
- Contribute to the overall success of The Ghan by actively participating in team meetings and seeking to continuously improve the guest experience
Requirements
- Previous experience in housekeeping, ideally within a hospitality or travel environment
- Strong attention to detail and ability to follow specific instructions
- Excellent time management skills and ability to prioritize tasks effectively
- Good communication skills and ability to work well within a team
- The physical ability to perform cleaning tasks, including bending, lifting, and standing for extended periods of time
- A positive, can-do attitude and commitment to providing exceptional customer service
- Flexible availability, including the potential for early morning or evening shifts and working weekends and public holidays as required
The shift patterns where you may be rostered are as below:
March - November
Monday: 12:30pm - 5:30pm
Thursday: 8:00am - 1:00pm
April - October
Monday 12:30pm - 5:30pm
Thursday - Alternating shifts: 8:00am - 1:00pm / 1pm - 10pm
Sunday - Alternating shifts: 10:00am – 1pm / 7:00pm – 10:00pm
If you are looking to boost your hours, we have other opportunities to do so within other Journey Beyond businesses in Alice Springs and the Northern Territory.
If you would like to find out more information about the role, enquire today. This role is classified as a Service Operator, Level 1, in the Great Southern Rail Enterprise Agreement 2023.
