Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.
At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.
Purpose of your role
We're undergoing a transformative journey, refocusing our website to better cater to B2B needs. In this pivotal role, you'll be a vital member of the OFX.com website squad within the digital, website, and data team, where you will play a key role in executing and refining the OFX.com website.
You are responsible for managing the administrative aspects of the OFX.com platform, particularly WordPress. Serving as the go-to WordPress expert, you will collaborate with internal teams to implement the user experience on OFX.com. Additionally, you will oversee the administration of the WordPress platform and its internal users, ensuring seamless functionality and optimal performance.
Role & Responsibilities
- Actively contribute to the growth of the website, traffic and conversions by working with the full stack OFX.com web squad, which includes specialists in SEO, CRO, Design, UX, Content, Analytics, and Tech (engineers, QA).
- This high visibility role will work day to day as part of the OFX.com web squad, as well as interactions with stakeholders in the regional marketing teams, legal, HR, technology, finance etc as required.
- Implementing new content, templates and platform configurations
- Plan and build new blocks, pages and templates, and add new reusable assets.
- Act as the Wordpress SME to contribute to discussions around platform configurations, building menus, available content and assets etc.
- Build content in line with guidance from brand, legal and compliance teams.
- Consider and build new content through the context of the website as a whole.
- Focus on implementation that is scalable and automated where possible.
- New content may include pages, FAQs, blog articles, investor information, legal and regulatory information, A/B tests.
- Update existing content and platform configurations:
- Update existing content in line with business requirements.
- Implement updated content following guidance from regional, brand, legal and compliance teams.
- Consider and update content through the context of the website as a whole
- Continuously strive to improve the production process efficiency and effectiveness, ensuring content is updated accurately as per briefs and also in a way that is automated and scalable where possible.
- Be the primary website administrator:
- The go-to person for the OFX.com platform (Wordpress) related editing questions
- Manage and maintain web assets like reusable blocks, images, videos, audio, documents etc.
- Train new staff on using the platform, it’s capabilities and the guidelines for using it
- Create and maintain documentation in Confluence of custom platform built features and website processes.
- Working with our technology team to provide feedback on the platform.
- Provide ideas and feedback to the tech team, to help improve the platform's efficiency and effectiveness.
- Actively help with bugs and feature update or improvement by using your expertise to provide context.
- Take part in QA and UAT process when required.
What you bring
- Ability to conceptualise, plan, and execute web content management in alignment with the web strategy.
- Expertise in WordPress, encompassing in-depth knowledge of configurations, features, and customisations.
- Blend of sharp marketing acumen and technical proficiency.
- Proficiency in HTML, CSS, and preferably JS, enhancing web development capabilities. Desirable, but not essential.
- Familiarity with various digital systems, platforms, and CMS'.
- A natural problem-solving disposition, embodying a Mrs./Mr. Fix-It mentality, eager to tackle challenges and devise solutions.
- Exceptional attention to detail, crucial for building and maintaining our digital storefront.
- Results-oriented approach coupled with excellent written and verbal communication skills.
- Strong team player mentality, fostering collaboration and camaraderie within the team.
