- Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising yield.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused.
- Flexibility to work day, evening and overnight shifts as required by the business to maintain the operational requirements.
- Ensure there is management support and presence visible at the Front Desk and in the lobby during key times throughout the day.
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