Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in Adelaide and require Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

What will a day in this role look like:

• As a Principal Engineer within the team, you will be in involved in managing and delivering local and national projects throughout the whole lifecycle – from front end strategy and planning, to detailed design and delivery.
• Assist in the delivery of projects, across a variety of market sectors, communicating effectively with internal and external stakeholders. Be responsible for mentoring and guiding junior engineers, designers and drafters whilst collaborating across engineering disciplines and groups within AECOM.
• Utilise your extensive Civil Engineering experience to contribute to designs and delivery of projects across a variety of markets.
• Be responsible and accountable for the projects you are working on whilst operating in a client-facing position to enhance AECOM’s presence with existing and new clients. Ensure that quality assurance processes are followed and that projects are delivered on time, on budget and to a high standard.
• Use and develop your project leadership/design management skills and be an influential member of the project team and office culture.

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott have an exciting opportunity for a Data Engineer to join our Data Intelligence capability. Our Data Intelligence specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

Working as a Data Engineer you will get the opportunity to:

• Represent Bailey Abbott, sharing your skills and knowledge to help deliver projects for our clients
• Develop and maintain ETL (Extract, Transform, Load) pipelines to ingest, process, and transform data within our Microsoft Azure-based data lake, utilising Azure Data Factory
• Design and implement efficient data models and schemas in Azure to ensure data quality and reliability, integrating Azure Purview for data governance
• Utilise your proficiency in SQL and NoSQL databases to optimise data storage and retrieval in Azure environments
• Leverage big data technologies such as Apache Spark, Hadoop, or Azure HDInsight to process and analyse large datasets
• Collaborate with data scientists, analysts, and stakeholders to understand business requirements and deliver valuable data solutions tailored for Azure ecosystems
• Write high-quality, scalable code in languages such as Python, Java, or Scala to support Azure-based data engineering tasks
• Continuously monitor, troubleshoot, and optimise data pipelines in Azure for performance and reliability
• Stay up-to-date with industry best practices and emerging technologies in the Azure landscape to drive innovation in our data platform

• Bachelor's degree in a related field or equivalent work experience
• Demonstrated experience in data engineering or a related role, with a specific focus on Microsoft Azure
• Proficiency in SQL and NoSQL databases, with a strong understanding of data manipulation and querying in Azure
• Demonstrable experience in ETL pipeline development using Azure Data Factory, data modeling, and schema design
• Familiarity with Azure big data technologies such as Apache Spark, Hadoop, or Azure HDInsight
• Experience with Azure Purview for data governance and cataloging
• Application of CI/CD and DevOps methodologies, including source code management
• Programming skills in languages like Python, Java, or Scala, with a focus on Azure applications
• Strong problem-solving skills and attention to detail
• Effective communication and collaboration skills in an Agile team setting
• Azure certification or relevant cloud experience is highly desirable
• Exposure to emerging approaches such as Azure Fabric

• Paid Birthday Leave
• Access to Employee Assistance Program
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

About the Company:

With over 117,000 employees worldwide, we are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration and security systems.  Through innovative solutions and a desire to exceed our customer’s expectations, Johnson Controls’ customer base continues to grow.

The Role:

This is an exciting opportunity to join our SA Systems team for which you will report to and work alongside the Project Management Team.

Duties:

·       BMS engineering and design (systems/points schedules, functional descriptions, drawings etc). 

·       Liaising with IEC (JCI Global Engineering Centre) for the delivery of remote engineering. 

·       Coordination of localised engineering resources including working with the Victorian Engineering Team.

·       Coordination and support of on-site commissioning resources. 

·       Coordination of installation subcontractors.

·       Coordination of final witness testing/hand over of building automation systems for commercial and retail properties.

Skills:

·       A strong background in Building Automation Systems and their overall design intent.

·       Be able to understand and interpret the design intent around qualified specification and drawings.

·       General understanding/basic principles of IT networks.

·       Competent computer skills in MS Word, Excel, Project, Visio. BIM and AutoCAD skills would be an advantage to the applicant.

·       Standardizing of the deliverables including software, points list, documentation etc.

·       Setting up and maintaining a standard library of the above.

·       Exceptional time management and communication skills.

·       Ability to work within a team environment.

·       Drive to succeed.

Culture:

People enjoy working here because there is a supportive culture, a wide range of skills to learn and opportunities for growth and progression.

Benefits:

·       Your package will be highly competitive and an opportunity to grow your professional career

·       Training and development opportunities available

Must be an Australian Citizen to be able to obtain a defence clearence.

How to Apply

Click on the APPLY button to submit your application in confidence.

If you interested in this role, please click the apply button. If you would like to have a confidential discussion before applying, please contact Priscilla on priscilla.dib@jci.com #LI-PD3

JCI’s Diversity & Inclusion 

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. ​​​​​​ Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI’s Talent Acquisition team will not be recognised as an introduction. 

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Our team

Our Unix Services teams support a whole range of organisations; providing IT support across a range of technologies and applications. The team is made up of 60 plus service professionals, and we’re continuously growing.

About the Role

As Systems Engineer - Linux, your role is to manage and maintain the Linux/Unix server environment and to provide proactive and reactive support services. The managed services team(s) are engaged by our customers to maintain the availability and reliability of a their core infrastructure. You will be using Automation tools such as Ansible on a day-to-day basis and may be required to assist customers with Application rollouts via Ansible at times.

In conjunction with the rest of the Managed Services team, you will be accountable for the timely action of customer service requests, within agreed service levels, whilst maintaining accurate and timely updates to technical documentation and ticket notes. You will also be required to operate under the guidelines of defined processes and procedures and are expected to ensure effective and professional communication with all relevant parties.


***To be successful in your application for this role, you must be an Australian Citizen with the ability to achieve Baseline Government Security clearance***

What you’ll do

As Systems Engineer - Linux, you will be responsible for, but not limited to the following:

• Use Ansible to perform day to day activities
• Use & modify existing Ansible playbooks to perform Application rollouts in customer environments
• Meet client SLAs for system availability, uptime and reliability
• Proactively manage and monitor the system environment for continuing business support
• Perform role responsibilities and duties during business hours, with occasional after-hours and on-call as required
• Perform regular Project Services work and work at a Design/Architecture level.

What You’ll Bring

You will bring at least three years’ experience in a complex, corporate, multi-server IT environment. You will have strong knowledge of RedHat Enterprise Linux 7 & 8 or similar flavour of Linux such as Ubuntu, Centos, etc. Along with extensive experience configuring and deploying servers, developing scripts to automate server builds and supporting systems infrastructure (systems, storage, networks, virtualisation platforms etc). You will be comfortable using Ansible in day-to-day operations tasks. Plus, you will have experience with sever security initiatives and have supported Virtual Server Environments.

You will possess exceptional customer, problem-solving and technical documentation skills, and be a team-player. Other skills you possess or technologies that you will have worked with include:

Configuration Management:

• git, GitLab CI/CD
• gitlab runners

Monitoring:

• Check MK
• Prometheus
• Science Logic
• PRTG
• Grafana

Automation / Scripting:

• Ansible
• Python
• Bash
• PowerShell

Software Packaging / Deployment:

• Red Hat Satellite
• Docker / Buildah / Podman container development

Why Datacom?

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Position:  Operations Engineer

Datacom Location:  Adelaide, Brisbane, Canberra, Melbourne and Sydney Not (WA)

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

• Around 2 (near or above) Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are currently seeking an experienced Senior Systems Engineer to join our high-performance Professional Services team.

This is a customer facing consulting position that requires exceptional collaborative skills and the ability to build strong partnerships with our customers and within Datacom.

The successful candidate will ideally have previous Professional Services experience with external customers and exposure to all aspects of delivering projects, including consulting, design, configuration, testing and deployment.

At Datacom our approach is based upon our 6 core values of “It’s the people”, “Everyone has a part”, “Courage to Act”, Thrive together”, “Look Beyond today” and “Exceed customer expectations”. These values not only create a culture we can be proud of, but also supports and reinforces our focus on our customers, who remain at the heart of what we do.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do

At the moment, as the Senior Systems Engineer you will be focused on:

·          In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.

·          Ensure assigned projects are delivered on time, within budget, to agreed scope.

·          Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.

·          Providing pre-sales support and expertise to the sales team.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role you must have a minimum of 5 years’ experience working with external enterprise customers in delivering projects in professional services environments.

Must have experience with design, implementation and optimization of:

·          Windows Server, Active Directory, Exchange.

·          Virtualization (VMWare, Hyper-V, AHV).

·          Have experience in one or both of the following: Backup (Commvault, Veeam) OR Storage (HPE, NetApp, Lenovo & Dell)

·          Automation and Scripting (PowerShell, Python)

You will have a curiosity & passion for customers and a proven ability to communicate solutions in a way that resonates with all levels of our customer’s. You must be comfortable in engaging both technical and non-technical staff and stakeholders.

·          You can work both independently on competing priorities and as part of a team.

·          You'll have excellent written and verbal communication skills.

Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. This role offers you an exciting opportunity to join a diverse team within a highly successful organisation.

Due to rapid growth within our project portfolio, we are currently only considering applications for candidates with previous experience in consulting and/or project delivery for external customers. If you are ready for a change and wish to be a part of a fast paced and dynamic team where you can make a difference, then we would love to hear from you.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

#LI-SF1