About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

The Role

The Missing Link is looking for an experienced and talented Sales Development Representative to join our team.

As Sales Development Representative, you will be a passionate and driven sales professional who enjoys and thrives on generating new business opportunities by identifying, contacting and qualifying new clients to add to our client base. You will be responsible for creating and managing leads through the sales pipeline whilst regularly tracking progress towards meeting activity metrics and sales goals.

You will be responsible for scheduling highly qualified meetings from inbound and outbound campaigns within target accounts. In order to do so, you will leverage a variety of prospecting tools and outreach techniques. You will also be required to collaborate with the Sales and Marketing teams to facilitate outreach for new programs, messaging, campaigns, and offerings.

Whilst you will enjoy the teamwork environment, you will also relish the opportunity to work autonomously to achieve results.

Whilst you will not be required to have extensive knowledge and experience within the IT sector, prior sales experience with an IT Systems Integrator, MSP or vendor will be a big plus.

We have strong partnerships with many leading vendors and have strong Managed Services capabilities.

If you would like to be part of our amazing journey as we continue to thrive and build our business and achieve your career growth and development, please apply for this unique opportunity!

Ready to launch your sales career, we are looking for a driven SDR to join our dynamic Marketing team. Competitive pay and real career growth is on offer.

• Minimum 2 years of sales prospecting experience through social media, cold callings, and emails
• Core sales skills related to initiating conversations, uncovering basic needs, connecting needs to high level IT services and solutions, and driving interest in continued discussion with sales team members.
• Previous experience with an IT Systems Integrator, MSP or vendor is highly desirable
• Experience in using Customer Relationship Management (CRM) software
• Strong verbal and written communication skills

• Time management and organizational skills
• Ability to work independently and as part of a team
• A desire to learn and grow in IT sales
• Bachelor’s degree in business or related field
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Supportive collaborative environment

• Training / mentoring programs
• Hybrid / Flexible working arrangements
• Great commission structure

The Business Development Manager will penetrate and increase loyalty with key stakeholders within the Western Australia lighting market to deliver measurable specification and overall market conversion for the Lighting Products, while increasing market share. Engagement with all lighting projects including but not limited to Sports, Roadway, Industrial, Smart City Applications, Control Integration and Austube linear indoor and outdoor. This position is responsible for the growth and development of new business primarily in the Sports lighting segment by engaging of new clients through referrals, cold calling and other duties. This position is critical to ensure the continued growth and success of the organisation but also an opportunity to create genuine partnerships with future clients.

Job Duties:

• Develop, secure and convert profitable opportunities for our primarily but not limited to our Sports lighting application range.
• Develop meaningful relationships with both existing and new Electrical Contractors, Councils and End Users to ensure Schreder products are their first choice on projects.
• Proactively identify new opportunities and clients across all lighting projects.
• Liaise regularly with internal Customer Solutions team, to ensure local alignment to national marketing.
• Own, and be accountable for a sales budget in your region.
• Work collaboratively with internal and external colleagues.
• Capture all data within the CRM framework, ensuring information is relevant, and up to date.
• Be fully involved with all activities relating to lighting projects in WA, including, but not limited to Forecasting, New Product Development and subsequent launch activities, Business plans, Customer presentations etc. initiatives, and relevant Trade show presence.
• An understanding that regional travel and occasional evening lighting audits forms part of the overall role responsibility. 

Responsibilities:

• Monitor, track, and secure both specified and unspecified project opportunities to achieve the budget for each quarter.
• Manage the customer pipeline within the company's CRM system, maintaining accurate records of business meetings, customer needs, and contact details.
• Identify new opportunities and projects to unsure company growth targets are being achieved. Keep demand generations activities at a sufficient level to achieve target.
• Ensure that all sales and prepared documents are accurate and delivered on time to client that are based on pre researched client pain points. They need to be able to be effectively convey the appropriate message to CEO, General Managers, Managing Directors, and other senior decision makers.
• Work with channel partners to ensure effective management and support of key sector contractors. Be proactive in the understanding contractor needs and develop solution that ensure high satisfaction and long-term growth.
• Prepare contract tender documents and quotations where needed. Maintain and develop strong relationships with major customers as well as second tier customers to ensure high customer service levels are established and maintained.
• Ensures the overall sales and marketing strategies for your product portfolio to maximise growth are met to ensure the effective implementation of all structural and systematic procedures for your product portfolio across all staff both external and internal. Action and drive all sales and product strategies given by the Regional General Manager. Develop and enhance sales opportunities to increase sustainable and profitable growth.