• Are you passionate about designing and facilitating impactful learning programs?
• Do you have a background in hospitality and love to travel?
• Enjoy working in person with our frontline teams and leaders across our various sites

What You'll Do

We currently have a full-time permanent opportunity for a passionate and experienced Learning & Development Trainer where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.

The role is based from our Sydney office.  We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with attendance at our Sydney (and Coolangatta office on an adhoc basis) as agreed and required for the role.

Your responsibilities will encompass:

• Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook values
• Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
• Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
• Assessing, evaluating and iterating to ensure the success of each initiative
• Facilitating and delivering training with consistency and quality – this will require travel for face to face training across a portfolio of sites and will also include virtual training
• Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives
• Participating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experience
• Working with functions such as HR and Safety to ensure training meets legislative requirements and best practices
• Flexing and adapting to changing needs across the organisation and the team, leaning in to assist where needed

What You'll Bring

• Certificate IV in Training and Assessment with relevant tertiary qualifications
• Demonstrated experience in a similar role, with a background in the hospitality industry
• Excellent facilitation skills, both online and face to face, to frontline operations team
• Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
• An ability to build strong stakeholder relationships
• Curiosity – always looking for ways to improve to meet future needs
• Flexibility and ability to adapt
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and Personal-Care categories to all the major retailers and global FMCG brand owners.

About this opportunity

Based at Hornsby, our senior process development chemist will develop and optimize chemical processes for the manufacture of new existing cosmetic products on a large scale. You will conduct laboratory-scale experiments to determine the feasibility of new processes, and then scale them up for production, investigate and resolve any problems that arise during the production of chemical compounds, including issues related to quality, cost, and safety.

Your key responsibilities will be to:

• Support production personnel follow all relevant company procedures and filling instructions in consideration of Good Manufacturing Practices (GMP) as well as Work Health & Safety (WH&S) principles to ensure products are produced to meet the required customer specification, are of a high-quality standard and are produced safely.
• Implement scale up from laboratory to pilot/fill trial and full-scale production ensuring GMP and Hygiene principles.
• Liaise with the Development Chemists and Packaging Engineer to ensure both formulations and packaging are being developed within production capabilities and identify where new equipment is required.
• Problem solve for reworking production batches and identify formulations restrictions and provide corrective actions and testing requirements.
• Assist Quality Control in the investigation of out of specification results and customer complaints.
• Update and create materials and BOM’s in SAP.
• Develop manufacturing and production processes by studying product requirements, researching, designing, modifying, testing manufacturing methods and equipment, and conferring with equipment vendors when necessary.
• Identify, plan, and implement key projects to expand process and product capabilities, improve quality, reduce waste, and increase productivity, utilisation & efficiency that will result in significant business improvement and customer satisfaction.
• Support corrective actions and initiate preventive measures for any reoccurrence of non-conformities relating to process, system, and material.
• Liaise with finance and other members of the organization in assessing, tracking, and reporting the financial benefit of a Cost Saving project.

Your skills and experience

To be successful in this role, you’ll have:

• Qualifications in chemical engineering, and may have worked in a variety of industries, including pharmaceuticals, petrochemicals, and consumer goods.
• strong knowledge of chemical engineering and process design, as well as laboratory experience and problem-solving skills.
• Effective communication of findings and recommendations to other team members and stakeholders.
• At least 3 -5 years prior experience in process chemist.
• Experience in Quality Management and working knowledge of Quality Management Systems
• Understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
• Ability to respond to changing priorities.
• SAP Operational knowledge

Join the ShiftCare Revolution: Outbound Business Development Representative Wanted!

Are you a dynamic and ambitious professional ready to take your career to new heights? ShiftCare, a pioneering home health software provider, is actively seeking a proactive Outbound Business Development Representative to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we are dedicated to transforming the way care is delivered, and we want you to play a vital role in this exciting journey.

The Opportunity:

As an Outbound Business Development Representative at ShiftCare, you will be a key player in driving our growth by engaging with small to mid-size companies across the ANZ region. Your primary mission will be to conduct outbound activities, including phone calls, emails and other outbound means to qualify leads, book demos for our Business Development team, and close sales independently. Additionally, you will collaborate on outbound campaigns with our Marketing team to make a direct impact on our expansion.

What You'll Do:

• Lead Generation: Conduct outbound activities to identify and qualify potential leads for ShiftCare.
• Demo Booking: Schedule and coordinate product demonstrations with our Account Executive team.
• Campaign Collaboration: Work closely with the Marketing team on outbound campaigns to enhance our market presence.
• Relationship Building: Establish and foster relationships with prospects, leveraging both existing and new connections.

What We’re Looking For:

• Proactive Professionals: Individuals who take initiative and are driven to achieve personal and professional goals.
• Outbound Expertise: Minimum of 2 years of experience in a similar Outbound Business Development Representative role.
• SaaS Familiarity: Prior experience in SaaS or B2B product-led companies.
• Strategic Thinkers: Individuals who can strategically build and maintain an accurate lead pipeline.
• Time Management: Excellent time management skills with a keen attention to detail.
• Goal-Driven: A commitment to achieving and exceeding goals on a daily, weekly, and monthly basis.
• Team Collaboration: Ability to work independently and collaboratively in a supportive team environment.

Please note: to apply for this role you must be based in Australia and have full Australian work rights.

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

If you are a driven and experienced Outbound Business Development Representative with a
passion for health-tech, we encourage you to apply.

Be a driving force behind our continued success!

We seek a driven and goal-oriented Business Development Manager, motivated by results and possessing extensive experience in managing multiple properties and intricate business units. You will benefit from the support of our Commercial and Marketing teams as you engage with diverse customer dynamics.

About the role:

• Source and convert new business opportunities for the Shakespeare portfolio of hotels.
• Achieve performance objectives through effective implementation of Sales, Marketing, Loyalty, and digital initiatives.
• Collaborate closely with Portfolio Sales and Marketing teams to optimize market positioning continuously.
• Partner with the Portfolio Revenue team to attain optimal revpar/revenue/yield results across all business segments.
• Formulate tactical approaches to secure significant business opportunities.
• Participate in regular meetings with Sales and Marketing teams to facilitate key communications and report on activities.
• Review weekly forecasts and market share reports, actively contributing to maintaining business levels and market share.