We have an opportunity for an experienced Project Support Officer, ideally with a demonstrated ability supporting delivery of complex projects, to join our team and assist enabling a key intelligence customer.

This is a great role for a self-starter, who is organised, proactive and flexible to join a friendly team. You'll gain exposure to a team of subject matter experts and provide leadership and support with a variety of tasks. No two days are the same, this is a busy role but with a lot of opportunity to lead and develop.

Some of your key tasks will include:

• Providing administrative and coordination support to project leadership.
• Manage aspects of project work packages, and support development of work proposals.
• Support finance and resource management.
• Support document management and reporting.
• Coordinate various process improvement activities.
• Establish and grow relationships with existing and potential stakeholders.

This role would be highly suited to those with an interest in a career pathway towards Project or Business Management.

Tasks include but not limited to: 

• Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
• Accurate referral data entry and maintenance of client files in HMS case management system(s);
• Support teams with customer interactions as required;
• Manage all incoming and outgoing mail, deliveries and courier orders;
• Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment. 

As the Regional Advisor, Sector Support & Development (SSD), you will play a pivotal role in preparing Commonwealth Home Support Program (CHSP) organizations within the Eastern Metropolitan region, as well as on a national scale, for the evolving landscape of aged care reforms. This position involves fostering collaboration, enhancing provider readiness, and promoting programs underpinned by diversity, wellness, reablement, and restorative care principles. Your goal will be to ensure providers can effectively adapt to these principles while maintaining high-quality services for older Australians.

You will build and nurture strategic partnerships within the CHSP network and the broader aged care system, facilitating communication and sharing best practices. In addition, you will lead efforts to coordinate and deliver impactful training, education, and resource dissemination, helping CHSP providers align with reforms, aged care quality standards, and the new rights-based Aged Care Act.

Key Responsibilities:

• Drive provider readiness by embedding aged care reforms, with a focus on diversity, wellness, and reablement.
• Engage CHSP providers to share updates, address issues, and promote resources about aged care reforms.
• Lead and participate in partnerships and networks, strengthening communication pathways at both regional and national levels.
• Broker, coordinate, and deliver training and education to service providers and workforce, with a focus on inclusivity and quality standards.
• Evaluate and support providers in understanding service impact and implementing restorative care principles.

• Permanent, Full-time
• $97,000 - $104,000 p/a plus Superannuation
• Join the Waste & Sustainability team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Part of the Waste and Sustainability department, the Waste Strategy and Support unit delivers a variety of services, including but not limited to, waste strategy implementation, community education, stakeholder engagement, kerbside reform, policy development, administration and support services, and customer service.

What you’ll be doing:

• Provide effective leadership and supervision to Business Support (Waste and Sustainability) group employees, to engage and inspire employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards. 
• Supervise, lead, and maximise the performance of the Business Support (Waste and Sustainability) group by participating in in the induction, recruitment, performance management and training (internal and external) of employees.
• Supervise the services delivered by the Business Support (Waste and Sustainability) group, including ordering and provision of consumables and catering, meeting room set-up, meeting agenda development and distribution, minute taking, data entry, customer service, purchase order creation and receipting, distribution of service requests, and administrative support, ensuring service continuity, the achievement of required standards, and the provision of quality support and customer service is maintained. 
• Allocate incoming tasks, requests, and activities, to Business Support Officers based on workloads and capabilities, accommodating employee work patterns and stakeholder requests.
• Support, track, and communicate the implementation of actions and the achievement of targets from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030. Provide regular status updates and reports to the Manager Waste and Sustainability, Coordinator Waste Strategy and Support and other Coordinators. 
• Ensure the timely and effective delivery of allocated actions from the department Business Plan. 
• Remain engaged in, and informed of, changes within the broader waste, resource recovery and local government sectors, suggesting and researching potential changes.
• Ensure the Business Support (Waste and Sustainability) group is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures. 
• Actively monitor the achievement of service quality and delivery benchmarks, including Service Level Agreements, to meet department, Council, customer, and community expectations.
• Provide input into the development of the Waste Strategy and Support unit's budget. 
• Provide high-quality, professional written and verbal reports, presentations, and advice to the Coordinator Waste Strategy and Support, Manager Waste and Sustainability, other departments, and other agencies.

The skills and experience you’ll bring to the role:

• Demonstrated supervisory and leadership skills, with a proven ability to manage and guide a small team of administrative or customer service staff, preferably within a Local Government environment. 
• Demonstrated experience complying with and working to Occupational Health and Safety regulations, policies, and procedures.
• Experience and working knowledge of waste management and operations. 
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation.
• Highly refined customer service and communication skills, including the ability to communicate clearly with people from a variety of backgrounds.

Required Certifications & Qualifications:

• Tertiary qualifications in administration, business, management, or a related discipline with relevant experience working in the field.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid