Tasks include but not limited to: 

• Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
• Accurate referral data entry and maintenance of client files in HMS case management system(s);
• Support teams with customer interactions as required;
• Manage all incoming and outgoing mail, deliveries and courier orders;
• Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment. 

As the Regional Advisor, Sector Support & Development (SSD), you will play a pivotal role in preparing Commonwealth Home Support Program (CHSP) organizations within the Eastern Metropolitan region, as well as on a national scale, for the evolving landscape of aged care reforms. This position involves fostering collaboration, enhancing provider readiness, and promoting programs underpinned by diversity, wellness, reablement, and restorative care principles. Your goal will be to ensure providers can effectively adapt to these principles while maintaining high-quality services for older Australians.

You will build and nurture strategic partnerships within the CHSP network and the broader aged care system, facilitating communication and sharing best practices. In addition, you will lead efforts to coordinate and deliver impactful training, education, and resource dissemination, helping CHSP providers align with reforms, aged care quality standards, and the new rights-based Aged Care Act.

Key Responsibilities:

• Drive provider readiness by embedding aged care reforms, with a focus on diversity, wellness, and reablement.
• Engage CHSP providers to share updates, address issues, and promote resources about aged care reforms.
• Lead and participate in partnerships and networks, strengthening communication pathways at both regional and national levels.
• Broker, coordinate, and deliver training and education to service providers and workforce, with a focus on inclusivity and quality standards.
• Evaluate and support providers in understanding service impact and implementing restorative care principles.

• Permanent, Full-time
• $97,000 - $104,000 p/a plus Superannuation
• Join the Waste & Sustainability team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Part of the Waste and Sustainability department, the Waste Strategy and Support unit delivers a variety of services, including but not limited to, waste strategy implementation, community education, stakeholder engagement, kerbside reform, policy development, administration and support services, and customer service.

What you’ll be doing:

• Provide effective leadership and supervision to Business Support (Waste and Sustainability) group employees, to engage and inspire employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards. 
• Supervise, lead, and maximise the performance of the Business Support (Waste and Sustainability) group by participating in in the induction, recruitment, performance management and training (internal and external) of employees.
• Supervise the services delivered by the Business Support (Waste and Sustainability) group, including ordering and provision of consumables and catering, meeting room set-up, meeting agenda development and distribution, minute taking, data entry, customer service, purchase order creation and receipting, distribution of service requests, and administrative support, ensuring service continuity, the achievement of required standards, and the provision of quality support and customer service is maintained. 
• Allocate incoming tasks, requests, and activities, to Business Support Officers based on workloads and capabilities, accommodating employee work patterns and stakeholder requests.
• Support, track, and communicate the implementation of actions and the achievement of targets from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030. Provide regular status updates and reports to the Manager Waste and Sustainability, Coordinator Waste Strategy and Support and other Coordinators. 
• Ensure the timely and effective delivery of allocated actions from the department Business Plan. 
• Remain engaged in, and informed of, changes within the broader waste, resource recovery and local government sectors, suggesting and researching potential changes.
• Ensure the Business Support (Waste and Sustainability) group is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures. 
• Actively monitor the achievement of service quality and delivery benchmarks, including Service Level Agreements, to meet department, Council, customer, and community expectations.
• Provide input into the development of the Waste Strategy and Support unit's budget. 
• Provide high-quality, professional written and verbal reports, presentations, and advice to the Coordinator Waste Strategy and Support, Manager Waste and Sustainability, other departments, and other agencies.

The skills and experience you’ll bring to the role:

• Demonstrated supervisory and leadership skills, with a proven ability to manage and guide a small team of administrative or customer service staff, preferably within a Local Government environment. 
• Demonstrated experience complying with and working to Occupational Health and Safety regulations, policies, and procedures.
• Experience and working knowledge of waste management and operations. 
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation.
• Highly refined customer service and communication skills, including the ability to communicate clearly with people from a variety of backgrounds.

Required Certifications & Qualifications:

• Tertiary qualifications in administration, business, management, or a related discipline with relevant experience working in the field.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Regularly meet with prospective and existing clients to provide solutions, coordinate product training and capitalize on growth opportunities.
• Service and support all customers to achieve budgeted turnover and contribution.
• Communicate national product ranging, pricing, action plans, promotional and advertising initiatives.
• Identify new business opportunities with prospective customers.
• Provide technical, sales services and after sales service to customers and provide assistance for feedback and complaints.
• Maintain and update product and applications and provide specifications and demonstrations.
• Provide hands on support when required on customer sites (e.g. replacement of pumps, hosing etc.)

A unique opportunity has become available for an experienced Behaviour Support Practitioner living in Frankston or VERY closeby to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new experienced practitioner in the Frankston area.

We require someone who already has registration (i.e. suitability) with the Commission to work as a Behaviour Support Practitioner for a registered NDIS provider and can demonstrate a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices + a strong commitment to delivering evidence-based, functional behavioural outcomes.

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Health and Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly 1:1 supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner is essential
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Drivers Licence and own reliable vehicle

#OCA

The Home Care Package (HCP) team provide individually planned and coordinated suite of support and services designed to assist older people who need support to remain living independently, in their own homes.  

• Casual position covering the area spanning from Laurieton to Kempsey (office based in Port Macquarie). MUST be living in this LGA. 
• Open to experienced and new Support Workers with a min Cert III in Aged Care
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.  Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

To view a copy of the full Position Description, click here. Alternatively, if you’d like more information about the position, please contact Angelique Scarpias (Case Manager) at [email protected] 

Who we are looking for
If you have experience working as a Support Worker, are qualified with a Minimum Cert III in Aged Care, Community Support or related field, and enjoy variety in your day, you might be exactly the person we're looking for!

• Minimum Cert III Qualification in Aged Care, or Individual Support (must have completed aged care components).
• Experience working with older adults.
• The ability to follow and implement individual service plans, healthcare, and positive behaviour support plans.
• A desire to use your skills and experience creating fun and interesting activities that support older adults to engage more consistently with their community and peers.
• A valid driver’s licence.