We currently have a great opportunity for YOU to accelerate your success by joining our Workplace Management Services team. This new 'hospitality style' division of Colliers International is designed for premium corporate occupiers that desire best in class service for their guests and employees.

This is the future of workplace hospitality – creating, curating and managing workplace experiences for premium clientele for both internal guests (employees) and external guests. These are spaces that are meticulously designed to ensure that our client can perform at their best.

This role encompasses a variety of disciplines that will provide you with versatility, flexibility, opportunity and will open up multiple career pathways that you may not have yet considered. 

You will be responsible for a variety of day-to-day activities providing a seamless 5 star experience from start to finish. Working in a team, you will be responsible for;

• Welcoming all visitors and guests arriving at the building
• Employee, Guest, Client, and Contractor management
• Access Control
• Meeting Room Administration, Boardroom barista service & VIP Hosting
• Facilities Administration, including workplace and housekeeping duties
• Kitchen replenishment / tenancy monitoring
• Basic Security, Emergency and WHS Services

Benefits include the comfort of a Monday to Friday roster with a fully laundered corporate uniform and access to training and development that will take your career to the next level. We are passionate about what we do; we are even more passionate about our people.

This role is ideal for experienced customer service professionals ready to transition into the corporate sector. For such a visible role, we do set the bar high with our requirements.

Benefits include:

• Monday to Friday roster 
• Exposure in the corporate and commercial property sectors
• Laundered uniform
• New direction for career opportunities
• Apply your skills in a different industry
• Access to training and development in varied areas

This is a fantastic opportunity to join an industry leader who will provide you with a clearly defined career path and equip you with the most comprehensive tools and infrastructure available to ensure your success.

JR0000010217

• Continuing | Full-Time

• Location: Bedford Park/Kaurna Country

• View Position Description 

About Flinders University

Flinders University was founded in an era of profound social, political, and technological change when longstanding conventions were being challenged by a new generation of ambitious young thinkers. A product of these times, we have always been ready to go beyond the familiar and forge new ways forward.

 
About the Role 

Are you ready to elevate your career and be the driving force behind the success of the Vice-Chancellor and Office of the vice-Chancellor? We are seeking a highly motivated and organised individual for the role of Senior Portfolio Support Officer and Executive Assistant to the Vice-Chancellor.

As the heartbeat of the Vice-Chancellor’s administrative operations, you will take on the exciting challenge of coordinating a diverse range of complex tasks and functions on behalf of the Vice-Chancellor. Your contributions will play a pivotal role in ensuring seamless operations and efficiency within the Office of the Vice-Chancellor.

Key responsibilities include:

• Masterfully manage a spectrum of administrative and organizational tasks, showcasing your ability to juggle responsibilities with finesse and attention to detail.

• Dive into the world of complex matters, conducting research and providing valuable advice and information that will help shape the future of our institution.

• Take charge of the correspondence flow, crafting impeccable draft responses, background materials, notes, and presentations that reflect the excellence of our institution.

• Showcase your prowess in email and calendar management, ensuring the Vice-Chancellor’s schedule is well-orchestrated.

• Sharpen your editing skills as you prepare, edit, and distribute professional-standard written material, including correspondence, reports, and presentations.

• Be the go-to expert for staff meetings, committees, and working parties. From scheduling to managing diaries, preparing agendas, taking minutes, and executing follow up tasks, you will be the backbone of executive support.

About You 

Bring your commitment to excellence and exceptional attention to detail to the forefront in this important role. As our ideal candidate, you possess the ability to collate, analyse information from various sources, ensuring high-quality outcomes that dive success. 

Some of the key position capabilities of the role include:

• Well-developed written communication skills, creating polished correspondence, agendas, minutes, briefs, and other documents.

• Strong, effective, and diplomatic interpersonal and oral communication skills, engaging seamlessly with staff at all levels.

• Administrative virtuoso and experience in providing high-level administrative services, exercising judgement, initiative, and confidentiality to support the Vice-Chancellor and senior management.

• Strong problem-solving capabilities, working autonomously to prioritize tasks and meet deadlines with finesse.

The ideal candidate will possess a relevant tertiary qualification or an equivalent combination of experience and/or education and/or training.

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

• 17% Superannuation + salary packaging options 

• Flexible working arrangements 

• Wide range of professional development activities and services 

• We embrace diversity and promote equity and inclusion for all students and staff 

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia). 

Our Commitment to Reconciliation and Indigenous Employment 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies. 

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position. 

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy  

How to Apply and Information 

• In addition to uploading your CV, please submit a cover letter elaborating on your previous experiences in a similar role.

• For more information regarding this position, please contact Louise Mathwin.

• Please see here for our Reconciliation Action Plan  

• Please see here for our Indigenous Workforce Strategy  

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

This position is reporting to the Customer Support Team Leader. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems. 
• Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction.
• Prioritization of customer service when complaints arise, and refer them to the correct escalations department. 
• Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers.
• Involvement in daily stand up training to increase knowledge in products and processes.
• Building relationships with necessary teams to ensure our customers are provided with the best possible experience.
• Embodiment Winning’s company values Key Skills & Experience.

What you get to do in this role:   

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
• 
  

Join the team redefining how the world experiences design.

Hey, hello, hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on the following:

• Provide exceptional support to Enterprise Admins, managing and resolving support tickets with expertise.
• Schedule and conduct calls for prompt issue resolution, prioritizing customer satisfaction.
• Collaborate with Sales and Success teams, offering them direct support.
• Master Canva-specific tools and functions, staying ahead in Single Sign-on, Brand Kit, Content Management, and more.
• Be available during local business hours to support our strategic customers.
• Communicate regularly with regional teams for enhanced customer service.

What We're Looking For

You're a skilled enterprise admin support specialist who can handle complex problems and create a positive impact. You'll need specialized technical knowledge, a proactive approach, and the ability to empathize and understand customers' needs. You'll also need a keen eye for detail and the willingness to learn about intricate processes like Single Sign-On, Content Management, and Offline Billing.

But we're looking for more than technical skills. We want someone with a real team spirit and the ability to collaborate effectively with Sales & Success teams. Flexibility is also crucial as we need someone to adapt to ensure customers receive premium support. Lastly, persistence and positivity in the face of challenges are essential traits for success in our team.

• Got those top-notch communication skills? You'll fit right in as we prioritize clear and empathetic communication with our customers and amongst our team.
• Are you an expert puzzle solver? Great! We often encounter complex customer problems that require creative and efficient solutions.
• Our environment is fast-paced. If you're someone ready to adapt on the fly when changes or new demands pop up, you're just what we're looking for.
• We are all about the customer. If you've got a mindset focused on understanding and exceeding customer expectations, you'll be a perfect addition to our team.
• We're not just colleagues; we're a team. We'd love to welcome you aboard if you're ready to contribute to a healthy team dynamic.
• Ready to take the initiative? We can't wait to see your inner self-starter shine through as you complete tasks with minimal supervision.
• You'll thrive here if you are an ace at wearing multiple hats and prioritizing on the go. Our environment often requires the efficient management of various tasks at once.
• Eager to learn and grow? Perfect! We believe that continuous learning accelerates individual development and fuels our collective success. Be ready to upgrade your skills and stay updated with the latest in our products and services — we'll support you all the way!

About the Team

At Canva, our User Voice supergroup is all about creating magical experiences for our users. With the ambitious goal to support 1 billion users, we're on the lookout for an Enterprise Admin Specialist who's passionate about providing exceptional support at scale.

We believe in empowering every user and ensuring every voice is heard. Our team is the bridge between Canva and our users, dedicated to delivering a flawless experience with our products. We achieve this through streamlined systems, optimized contact flows, and tools like our Help Center and chat experience.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

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