• Hybrid Working - 2 days per week (alternating between Scoresby Office/Lilydale Office)
• 4-month fixed term contract
• Salary: up to $115,000 base + superannuation
• Join a values-driven Human Rights Organisation

About Us:
Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Communications Specialist contributes to and executes the communications strategy. This role develops and produces compelling written and visual content to achieve communication plan objectives. Collaborating with communications team colleagues and project teams, the role shapes our written and visual communications to our stakeholder and audience needs and motivations.

Responsibilities:

• Provide strategic communications support and advice to project leaders and other staff as required.
• Contribute to strategic direction and lead the delivery of departmental objectives.
• In conjunction with the Marketing team, manage the development of social media strategy.
• Develop end-to-end communications plans and content for various stakeholders.
• Develop and implement innovations across the communications function at Melba.
• Assist team members to coordinate delivery of communication plan outputs across the team and report on impact.
• Write and produce a range of communications for different audiences, including internal newsletters, website content, blogs, video scripts, letters. 
• Develop written and visual content targeted to our stakeholders and specific audiences identified in communications plans.
• Manage and lead the development of Melba stories, including production of videos and other materials.
• Oversee the development of and imbedding of plain English language across Melba.
  

Qualifications and Experience:

• Significant demonstrated experience in a similar communications role.
• Outstanding written and verbal communication skills with experience writing for a range of audiences and across a variety of mediums. Ability to write according to Plain English and Easy English principles.
• Experience and expertise in editing and proofreading.
• Demonstrated success in managing multiple projects and working collaboratively to achieve desired outcomes.
• Knowledge/ capability in design packages is desirable.
• Strong content skills – a great storyteller from interview, through to visuals and screen.
• Experience in the disability and/or community services sector an advantage.

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

• Hybrid Working - 2 days per week (alternating between Scoresby/ Lilydale or Chadstone)
• 4-month fixed term contract
• Salary: up to $120,000 base + superannuation
• Join a values-driven Human Rights Organisation
  

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Marketing Campaign Specialist contributes to the development and execution of marketing strategies to elevate Melba’s brand, engagement and growth and involves a hands-on approach to managing and implementing various marketing initiatives and campaigns.

This is an exciting opportunity for a passionate marketer to drive impactful marketing campaigns and contribute to the growth and success of our organisation. If you thrive in a dynamic and collaborative environment and are eager to make a meaningful impact, we encourage you to apply for this position.

Responsibilities:

• Develop and execute Melba’s marketing strategy and marketing plans to drive brand awareness, customer acquisition, market share and growth.

• In conjunction with our agency, manage the creation of a new website to maximise SEO/SEM performance, leverage Google Analytics insights and manage internal approval processes.
• Lead Melba brand development, awareness and management.
• Develop and execute multi-channel brand and marketing campaigns including media planning, website development, eDMs, advertising, video, social media, SEO/SEM.
• Manage end-to-end campaign execution including campaign setup, scheduling, segmentation, deployment, and performance tracking.
• Monitor campaign performance metrics, analyse data, and generate reports to measure effectiveness, identify trends, and optimise campaign performance.
• Manage day to day relationships with key agencies.
• In conjunction with the Communications team, manage the development of social media strategy.
  

Qualifications and Experience:

• Significant demonstrated experience in marketing, with a proven track record of successfully planning, executing, and optimising marketing campaigns across multiple channels.

• Demonstrated project management skills with the ability to manage multiple projects simultaneously, prioritise, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with a keen eye for detail and creativity.
• Outstanding interpersonal skills with the ability to work effectively in cross-functional teams and manage relationships with external vendors.
• Previous experience building a new website.
  

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.
  

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

Who is the TDO?

The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow.

We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters.

We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints.  The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automation and verify that these new services meet our needs before they are released to the production environment.
• Drive organisation-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment. 

This role will ensure individual plans reflect our NDIS participants' passions and interests and promotes their quality of life. Whilst doing so you will also build the knowledge, capacity and strengths of all those who are important to the participant.

You are experienced and passionate about delivering PBS, being an advocate and role model for best practice.

Key responsibilities include

• Assist individuals and their families to identify their needs through assessment and person-centred planning to develop meaningful goals and practical strategies to support people in their home and community
• Develop Behaviour Support Plans utilising a positive behaviour support framework with a commitment to eliminate restrictive practices
• Work collaboratively within a small cohesive team environment
• Support and mentor junior clinicians

What is in it for you?

As you support many, we support you! We do this through…

• Excellent remuneration - Generous base salary + car allowance + laptop + phone + CPD + bonuses + Reward and Recognition Program 
• Salary packaging - includes novated leasing and self education expenses
• Career Progression - Access to leadership programs and career growth options through AAA and our parent company, MedHealth
• Ultimate flexibility - WFH/office/clinic and choose hours/days
• Ongoing Professional Development - Access to regular internal and external CPD, events and the MedHealth Academy
• Passionate and uplifting culture – We celebrate the big and small! Feel 100% supported in your role and enjoy regular social events

Does this role excite you?  If so, I'd like to hear from you!

Click on the Apply button OR call me – Charlotte West - on 0448 103 571 OR email me via  [email protected] . If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation https://www.linkedin.com/in/charlottemdwest/

The value-add things you’ll be doing:

• Troubleshooting and debugging of complex issues and supporting major incident management activities, providing ongoing and meaningful updates to management and key stakeholders.
• Participate in the Post Incident Review process ensuring all appropriate facts are recorded accurately.
• Work closely with business stakeholders in understanding issues or enhancement requests.
• Working on changes and system enhancements to support the growth of the business.
• Represent Application Support changes at the Change Advisory Board (CAB) meetings and highlight any changes that might impact Production stability or availability.
• Provide regular ticket updates to the Application Support Manager and assist with monitoring and resource allocation of tickets in the support queues.
• Monitor and take appropriate, timely action to address proactive system monitoring alerts.
• Participate in the after hours on-call support roster for critical and high priority incidents.

We are currently searching for a Business Support professional to support the operations function across a growing team in the Infrastructure sector. This role would be to help our Lead Director who manages our largest team across Australia and New Zealand. 

As this is a unique role we encourage and appreciate that past experiences, back grounds and future goals will contribute to making someone the most suitable candidate. Most of all we are looking for a person that has a positive, “can do” approach to their work.

Some duties for the role is:

• Project Administration duties.
• Financial reporting including budgets, project forecasts, review and analyst.
• Tender/bid support and preparation.
• General administration tasks.
• End of month invoicing and reporting.
• Processing supplier invoices.
• Diary management for the Directors. 
• Client liaising. 
• Expense claim preparation/submission.

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.