The Security Support Analyst would be responsible for the day-to-day Cyber support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide Cyber support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Proactively manage and monitor cyber security threats to systems with Leidos Airborne Solutions
• Use available Cyber tools and processes to prevent, identity and respond to Cyber threats.
• Ensuring alignment with IT frameworks including ASD Essential Eight and ISM
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the ITIL software system.
• Attend regular team meetings.
• Provide Status updates to IT Management.

Secondary Role

• Receive and respond to incoming calls, and/or e-mails.
• Support other IT team members when required.
• Forecast and plan for future requirements.
• Deliver all project tasks on agreed time within agreed scope.
• Contribute ideas to assist the team in reaching its strategic objectives.

The Infrastructure Support Analyst would be responsible for the day-to-day administrative support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide IS support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Escalation and triage point for all incidents
• Provide operational checks of all error logs and successful backups. Apply remedial action or by delegation for any problems identified.
• Provide administrative support for server and backup infrastructure.
• Collaborate with IS staff and third parties to ensure efficient operation of Infrastructure
• Ensure IT compliance standards and frameworks are adhered to (ASD Essential 8, etc)
• Support BCP and DR initiatives.
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the Helpdesk software system.
• Comply with full change management process and procedures.
• Maintain change control documentation and standards.

Who are we?

Description -

HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers.

HP is working on new solutions to improve productivity in construction, including applying robotics and artificial intelligence in the construction site to streamline information flows and boost the efficiency of current manual processes.

Come be a part of HP’s Construction Services team as we transform how construction site layouts get made using HP’s new construction layout robotic solution – HP SitePrint.

We have an outstanding opportunity for you to join our HP SitePrint organization (https://www.hp.com/usen/printers/site-print/layout-robot.html ) as a Field Technical Consultant to scale the business. Within our team, you will get to work with all the cool new technologies that we have in one of the most creative businesses at HP.

Today HP is a fortune 50 company with over 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939. We keep reinventing ourselves, jointly we challenge convention, pushing each other to surprise the world.

Key responsibilities

• Apply technical knowledge to advise, train, demonstrate and operate the HP SitePrint technology.
• Integrate technical knowledge and business knowing to create solutions for customers.
• Resolve technical incidents externally within the field and/or technical application area.
• Work with internal development team and external construction services team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management and program stakeholders proactively.
• Proactively and reactively provide solutions to partners and end-users to prevent problems from occurring when using the SitePrint technology in various field applications.
• Apply or deploy HP solutions to meet moderately complex customer needs. Balance internal needs with customer needs within defined parameters.
• May identify additional services that could hint to future service revenue growth.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
• Responsible for helping define and establish in-region service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, bench-repair, whole unit exchange, knowledge management, training. • Drive Customer Expectation management as part of escalation process. • Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. • Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness. • Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
• Provides technical leadership on specific integration activities associated with services.
• Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders

Education and experienced required

• Bachelor’s degree preferred or associate degree holder (technical field) with 4-6 years working experience in construction related fields desired.

Knowledge and Skills

• Has construction industry experience. Civil Engineering/Surveying, Site layout, BIM, site project management are preferred, especially where new application specific technologies have been introduced and used.
• Active listening skills and ability to adjust messages to audience level
• Problem-solving skills (proactive, reactive and creative).
• Project management, communication, and analytical skills.
• Able to identify, propose and implement operational efficiencies.
• Has ability to perform/drive resolution of problems on combinations and interactions of products.
• Ability to apply technology and consulting to solve a client business problem.
• Able to communicate and present complex issues with assurance and confidence. 
• Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. • Owns and produces customer documentation.
• Ability to translate technical details into concise and easy to know written form.
• Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
• Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
• From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

Travel

• 50% of the time (25% within the country, 25% abroad, mainly to Spain, but not only) ** Availability to work on construction sites is a must. **

Why HP Australia?

• Australian Market Leader across PC & Print
• A wide and varied product portfolio to market
• Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
• Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
• Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
• Market Leading Mentoring Program
• Recognised and one of the world’s most sustainable companies
• Wellness Programs
• Flexible work environment
• Supportive team culture
• Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!

#LI-POST

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location for this role is on customer site in the Brisbane area. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.