Location

Ryde, NSW, Australia

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.   

Application Close Date: 06/03/2024 11:59 PM

Are you a highly organized and detail-oriented individual with a passion for learning and a desire to contribute to a dynamic team?

We are seeking a motivated and enthusiastic individual to join our growing sales team as a Sales Support Officer. In this exciting entry-level role, you will play a vital role in supporting our sales team and contributing to their success. No prior sales experience is necessary!

Responsibilities:

-Assist the sales team with administrative tasks, including scheduling appointments, managing databases, and preparing presentations.
-Conduct research and gather information to support sales proposals and presentations.
-Qualify leads and ensure they are directed to the appropriate sales representatives.
-Manage and maintain sales records and reports.
-Provide excellent customer service by answering phone calls and emails, resolving inquiries, and scheduling follow-up appointments.
-Assist with coordinating logistics for sales events and meetings.

Qualifications:

-Strong organizational skills and attention to detail.
-Excellent communication and interpersonal skills, with the ability to build rapport with colleagues and clients.
-Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
-A positive attitude, eagerness to learn, and a willingness to take on new challenges.

Benefits:

-Gain valuable experience in the fast-paced world of sales.
-Learn from experienced professionals and develop your sales support skills.
-Be part of a supportive and collaborative team.
-Competitive salary and benefits package (to be discussed based on qualifications and experience).
-Opportunity for career advancement within the company.

If you are a highly organized and detail-oriented individual with a strong work ethic and a desire to learn and grow, we encourage you to apply!

Acu-Tech, a nationwide leader in the manufacture and supply of polyethylene pipe, products and services, is seeking an experienced Accountant to join our Finance team.

This role will be integral to maintaining cost control over our expansion projects in Queensland and Western Australia, as well as general accounting activities. You will be joining a an establish team of professional and reporting into our Chief Finance Officer/Director.


Responsibilities of the role includes but are not limited to:
• Preparing and drafting finance policies and budgets
• Preparing financial statements on each expansion project with explanations for audits, investigations, results and recommendations
• Monitoring project and operational purchase orders, expenditure and adhoc costs
• Preparing bill of materials and invoicing for Fabrication projects, and advising on cost blowouts
• Assisting in BAS preparation and projects cost control reporting
• Overseeing and reporting on invoicing activities and communicating issues with aged debtors
• Ensuring compliance with Anti-Corruption and Anti-Bribery policies

Incentives:

• Great and supportive team
• Permanent full-time position
• 40 Hour work week
• Accessible learning and development
• Employee Assistance Program
• Salary range: $70,000 - $90,000 p/a

Requirements to be successful:

• Minimum of 3 years’ experience in a similar role and responsibilities
• Relevant Degree or Diploma in Accounting or Finance
• Exposure to a manufacturing work environment
• A team player with a can do attitude

Real Therapy Solutions

How would you feel about a company that recognises the contribution you make to clients through your expertise – and your passion for your work? And if you had an above award salary as well, would you feel valued?

The role

You will be further developing your knowledge and skills as a Behaviour Support Practitioner to support adults and children with a variety of presentations. As a NDIS registered provider, we support clients with personalised and evidence based positive behaviour support plans, by conducting functional behaviour assessments and getting to know our clients we support. Your caseload is varied, and the support is thorough.?

Imagine being part of our intensive Induction program with our Therapy Manager and Team Leader who assist you to understand how you can help your clients achieve their goals. Learn how to use the resources available to you in our modern clinics. Consider being introduced to our team of Behaviour Support Practitioners, Speech Therapists, Occupational Therapists and Psychologists and how you can further learn from them through observations, case discussions and even more training.

Rest assured knowing that you will receive ongoing and consistent supervision, training and support from our team of Behaviour Practitioners as well as the broader allied health team.

Focus on your client’s wellbeing and supporting them whilst our administration team assist with all your bookings and invoicing and our IT and maintenance team ensure you have the most up to date equipment so you can focus on doing what you do best – helping your clients.?

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions whether it be in a Supervisory or Management role after you complete our Leadership program or Management training or perhaps in a clinical area of specialty following your specialised supervision and mentoring from experts in the field.

We encourage you to visit our website and social pages to get an idea of the great culture at Real Therapy Solutions and the feedback from the team that work with us. Come see for yourself what a supportive team in a fun and dynamic workplace of passionate professionals can do for you and your career!

Benefits

• Be warmly welcomed to a multidisciplinary team that has over 50 years of combined experience.
• Have excellent supervision and mentoring from our caring and responsive Team Leaders – Behaviour Support and Therapy Manager.
• Be part of our face-to-face induction programs for all things clinical.
• Enjoy a reduced caseload while you get to know the RTS team and processes
• Group supervision sessions
• Discipline-specific professional development days
• Multi-disciplinary professional development days
• The opportunity to observe experienced clinicians from all disciplines in therapy sessions
• On-the-job coaching and mentoring
• Regular support from a Team Leader, buddy, and Therapy Manager
• Group supervision sessions
• Progress your career with superb opportunities into Senior roles and Management roles.
• Develop your skills to become a specialist expert in a clinical area you love.
• Have access to Telehealth when needed, for all your clients – due to illness or lockdowns – for your safety and for theirs.
• Be aware that staff happiness is so important to management that they take monthly surveys to improve and make sure staff are happy.
• Earn bonuses based on reaching KPIs and enjoy dinners, Christmas parties, and more.
• Use modern technology and have access to our dedicated administrative and IT team.
• Be rewarded with an above award salary and enjoy our salary package and car lease options.


You have

- Full Australian work rights
- Registration as a NDIS Registered Behaviour Practitioner at core/ proficient/ advanced or specialist level or willingness to obtain
- Degree in allied health or related area (preferred but not necessary)
- Degree in Speech Pathology/ Occupational Therapy or Psychology/ Counselling /Rehabilitation Counselling/ Social Work
- Current driver’s license
- Police check and Working with Children check (or ability to obtain these before commencing work).


About Real Therapy Solutions

Real Therapy Solutions is a multidisciplinary team of, Occupational therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners, providing holistic therapy from multidisciplinary clinics across Sydney and the Illawarra. We’re experiencing rapid growth and expansion, so we are growing our team of therapists.

The values of Real Therapy Solutions guide the behaviour and professional standards of all our staff. Our values underpin the ways in which we engage with our clients and each other. Our values are Supportive, Collaborative, Positive, Inspirational, Passionate, Fun, Innovative and Respectful.
Discover the difference working for Real Therapy Solutions can make to your career and your life and apply today!

Please note: To be considered for this position, you must have the legal right to live and work Australia, possess a current, unrestricted Australian driver's license and have access to your own vehicle.

Salary: $71,825 – $100,000 per year including superannuation
Clinic: Bella Vista, Campbelltown, Port Kembla

Flexible working arrangements
Tool of trade vehicle available for personal use & fuel card
$115,000 + 11% super + $15,900 annual salary sacrifice + $2600 annual meal & entertainment card
Work for one of Australia's largest social purpose organisations
Monthly RDO


 

About the?Organisation

 

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

 

About the Service

 

Our National Immigration Support Service (NISS) offers comprehensive assistance to individuals seeking asylum and refugees residing within the Australian community.

Navigating the journey toward stability in Australia, as an asylum seeker or refugee, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

 

About the Role

 

Life Without Barriers is seeking dedicated individuals to join our team as Registered Mental Health Nurses to provide high-level healthcare support and expertise within NISS national program. As a valued member of our team, you will play a crucial role in delivering essential healthcare assessments, developing care plans, and providing training and support to our clients and staff.

The purpose of the Registered Mental Health Nurse is to provide a high level of health care assessments and consultation to the clients of the NISS program. Drawing on clinical knowledge and expertise, you will educate personnel, including support workers and case coordinators, on how to support clients with complex mental health needs. As an expert in your field, you will develop and monitor health care plans around meeting the changing health needs of individuals as they await a decision on a visa application.

These full-time, max-term (2 years ) positions offer the flexibility to be based in Sunshine or Dandenong (VIC) or Parramatta (NSW), with options for both office and home- Apply Now

ABOUT THE ROLE:
Global Disability offers work to experienced Residential Care Officers offering work to suit your individual lifestyle and commitment. We have a wide range of shift work to different areas of Sydney. We require staff with minimum of 3 years experience caring for clients with Disabilities and hold a relevant tertiary qualification. Ideally, you will have support work experience. You must also be available to take a variety of shifts including nights and weekends.
ESSENTIAL REQUIREMENTS:
• Previous experience in behaviour support
• Current first aid certificate
• Must have a current Working with Children Check and National Police Check
• Must have an NDIS Worker Screening Check
• Covid 19 Vaccination Certificate with 3 doses
• Capacity to identify and manage risks to ensure safety for all.
• Excellent written & verbal communication skills and good command of the English language

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

Permanent Full Time - 35 hours per week Competitive salary Participation in 9-day fortnight scheme The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate. Council is looking to appoint an additional Senior Infrastructure Services Officer for the Roads & Traffic Team. Are you a well rounded admin professional looking to expand your skills in a specialised area, perhaps within local Government? We are looking for you!  Responsibilities:   To assist with the delivery of business systems and processes for the Roads & Traffic Section. To assist with the delivery of infrastructure services including road openings, driveway approvals and restoration of infrastructure damaged by others. To assist with business process improvement for the Roads & Traffic Section, measuring performance to identify opportunities for improvement; improving quality of outcome, efficiency or customer satisfaction. To assist with the documentation of processes and provision of one on one coaching to support staff in adopting new processes. Support the Roads & Traffic Section with general administrative support as required. Assist the community within established guidelines to resolve requests or resolve complaints raised by the community by providing excellent customer service. To be successful in this position you will need the following knowledge, skills and experience: Relevant education with Certificate III in Business or equivalent…

Click here to view more detail / apply for Senior Infrastructure Services Officer (Specialised admin support role)

Track Maintenance Tech Country/Region:  AU State:  WA City:  Perth Job ID:  2874 About Us Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives. Our Opportunity Work Location - Port Hedland / Solomon Roster: 14 Days / 14 OFF Reporting to the Track Maintenance Supervisor this position offers a family orientated roster, an opportunity to become a valued team member and chance to work for a company that values their employees. The successful candidate will have involvement in day to day maintenance works along the Fortescue network involving preventative and reactive activities.  Key Responsibilities General Laboring Switch Grinding Visual Inspections Plus installation  Sleeper replacement Qualifications and Experience 5 Years on track experience C class divers licence Required HR Truck licence preferred Experience in plug removal and installation  Loader, Pettibone and Excavator tickets preferred  Experience in grinding of switches hold a high regard to safety Our Commitment Fortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates…

Click here to view more detail / apply for Track Maintenance Tech

Key Focus Areas of Position Reporting to the Senior Retail Support Officer, the Retailer Support Officer delivers a wide range of high quality business and administrative support services to our retailer customers and the general public. These services include the management of new and relocating outlets, sale of business, suspensions, terminations, weekly retailer financial reconciliations and other retailer support functions.Managing the retail network entry, relocation and exit processesManaging the administration of the Retailer AgreementCustomer and stakeholder relationship managementEffective customer issues managementProcess development, improvement and reviewMaintaining accurate records relating to the retail networkService and communication excellenceContact Samantha for more [email protected]

Click here to view more detail / apply for 686. Integrity Staffing - Retail Support Officer

Acu-Tech, a nationwide leader in the manufacture and supply of polyethylene pipe, products and services, is seeking an experienced Maintenance Fitter to join our experienced and service orientated team.

The role is mainly involved in the fabrication, fitting and assembling of structural components of various production equipment/machinery. You will be joining a tight knit highly skilled team who value workmanship, and a well-established Polyethylene Pipe manufacturer.

Responsibilities of the role includes but are not limited to:

• Interpreting drawings and specifications and determining suitable materials, methods and operations sequence.
• Setting up and operating machining tools for pressing, cutting, boring, drilling, threading and bending.
• Fitting and assembling parts.
• Conduct quality inspections on parts, equipment and machinery.
• Prepare maintenance schedules and quality checks.
• Fault finding and diagnostic testing to determine root causes of equipment/machine malfunctions.
• Replacing damaged/faulty components on equipment and machinery.
• Accurate record keeping of all maintenance and repairs.
• Assist in equipment and machinery commissioning.
• Adhering to all safety rules and regulations.

Incentives

• Great and supportive team
• Permanent full-time position
• Unique opportunity to develop the roles as your own.
• 40 Hour work week
• Supportive work environment
• Accessible learning and development
• Employee Assistance Program
• Salary range: $80,000 - $90,000 p/a

Requirements to be successful

• Minimum of 3 years’ experience in a similar role and responsibilities
• Relevant Engineering Degree or Diploma
• A team player with a can do attitude

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).

They now seek an experienced Business Analyst to join the team in Sydney. The Business Analyst’s primary role is to work on a global investment bank's surveillance system that runs on KX technology to identify and detect potential market abuse.

This is for a full time role with an annual salary of $130,000 + Superannuation.


The Responsibilities:
· Create mapping specifications used to integrate trading data into the surveillance system.
· Develop and maintain tools to automate the analysis of large data sets, including real time data feeds and historical data.
· Work with cross functional teams to gather and document business requirements for surveillance tools and systems.
· Work closely with development teams to troubleshoot and optimise surveillance tools and systems.
· Lead the elicitation, definition, prioritisation and validation of requirements and design of business processes to meet the needs of the client
· Defining and driving ‘As Is’ and ‘To Be’ processes through
· Perform extensive Gap Analysis using data and process modelling techniques to create clear system specifications for the design and development of system software.
· Manage the development of Business Process Specifications and System Functional and Non-Functional Specifications
· Continuously liaise with business users to fully understand and close out any ambiguous requirements
· Reviewing and revising documentation in light of any new or changing information including implications
· Ensure that risks, project and operational, are managed in accordance with set risk framework
· Understand and adhere to the enterprise methodologies and processes in relation to project delivery
· Identify dependencies and document functional, non-functional, data and user interface requirements in Business Requirements Document (BRD), and Systems Requirements Specifications (SRS) documents.
· Responsible for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system
· Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour
· Ensure that test pack has full traceability and full product coverage back to the original business requirement document
· Creation and maintaining of test data and scripts for future reuse and regression testing.
· Conduct User Acceptance Testing (UAT) against test cases and acceptance criteria and actively participated in and facilitated testing of the system during Smoke testing, Black Box testing, and Regression Testing. Verify that the functionality under test matches the expected result from the test-scripts.
· Testing of interfaces to downstream systems, ensuring input and output was as expected


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· A combination of a numerical background and a business analyst background is mandatory
· At least 4 years working in a high-performance computing environment in the capital markets or investment banking industry to include an appreciation of a range of asset classes
· At least 4 years of relevant business analyst working experience in financial industry capacity
· At least 4 years working experience in KX technology
· At least 4 years proficiency in using RDBMS concepts and worked with Oracle, MYSQL and SQL server
· Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
· Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

Designation / Job title : Application Support_261312-Developer Programmer

Primary or Mandatory skills :-
• Tableau & Power BI.
• Alteryx, and 4. SQL Server

Good to have skills :
• Insurance domain Knowledge, CRM tool ServiceNow knowledge

Detailed Job description : -
• Designing and documenting sub system components consisting of several objects working together to execute an encapsulated function of the larger system
• Exploring the requirements of users and then implement the programs accordingly
• Maintaining the program by fixing bugs and adding new features in the form of tool version upgrades and performed the application migration to new hardware
• Worked with Software Development Life Cycle (SDLC) models such as Agile and Waterfall
• Kept important information about the software in the form of documents and use it as a reference when needed and ability to establish priorities of the outstanding tasks
• Having a client focused approach to service delivery and ensure designs are in compliance
• Identified security vulnerabilities and conducted mitigation action plans
• Analyzing, modeling, developing and prototyping multiple systems integration, metric reports
• Verified and deployed programs. Recommended and executed improvements
• Having technical leadership for solving complex code tasks
• Adhere to accuracy, quality and timelines in the delivery of solutions having best coding standards and Practices. Prepared and produced new releases of software components
• Having daily catch up with stakeholders and organized the sprint meetings
• Discussed responsibilities, commitment and expectations with team members
• Supervised and conducted the performance test and trials to ensure a hassle-free user experience and created pipeline for each phase in the Software Development Life Cycle
• Handling the production support activities such as Incidents, Service requests and Problem records and delivering in timelines
• Communicating with other application development partners and technology arbiters to deliver excellent output and instructing users how to use particular software
• Supporting continuous improvement, investigating alternatives and technologies, and presenting for architectural review.

Access Foundation is a disability services provider established to help participants (people with disabilities) to thrive and have a good life. We pride ourselves in the provision of services with the person-centred approach and as the reason for our existence.
Our staff at Access Foundation are as valued as our participants. The involvement and collaboration of our staff influence the way services are delivered to our participants. Our staff have a relentless passion and commitment to supporting people with disabilities. This has resulted in Access Foundation actively being involved in promoting and progressing leadership, not only for our staff but inclusively encouraging our participants to be involved in achieving their goals.
This is a fantastic opportunity for someone to work in a role within a supportive transdisciplinary environment.
Relocation bonus and opportunity to work in Western Australia
Provide support and project work to clients

Ensure standards are being met at all times
Maintain a high level of technical skill
Continue to improve technical skills through studies and further education
Effectively communicate with clients
New ideas on how to improve the business and service deliverables
Participate in weekend on-call roster
Ensure documentation completed and updated as appropriate

About You


A minimum of 2 year's experience working in an MSP environment as a IT L2/3 Support Engineer
Experience with Office 365 and Windows operating environments
Experience with MS Exchange, Active Directory, Office 365 and Azure
Experience with Virtualisation technologies such as Hyper-V, VSphere and VMWare
Must be proficient in server, networking, firewall and switches
Sound understanding of technology products – mobile devices and other technology
IT troubleshooting experience
Good communication, customer service and time management skills
Certifications are looked upon favourably
A passion for IT
To apply online: Upload your resume and cover letter. Clearly outlining how your skills and experience, match the skills required for this role, including 2 recent professional referees.
Please note: Only applicants who are shortlisted for an interview will be contacted. If you have any queries, call 0451 096 656 or email [email protected]

Location

HC Western Sydney

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

Our Customer Support Consultants are the first point of contact for our Customers experiencing technical issues or requiring general support. Our Support team delivers first class service to ensure that our customers get the most out of Healthengine. 

Responsibilities:

• Provide general and technical support to our customers, via phone, email and/or chat
• Offer our customers information about new and existing products and services
• Identify and respond to technical challenges and troubleshoot accordingly
• Search for opportunities to provide value-add services to our customers
• Consistently deliver outstanding customer experiences

• Collect insight and feedback about our products from our customers, and report back to our product teams
• Escalate customer issues with data and evidence to be quickly resolved 

 

About You

We’re looking for someone who possesses the following skills and experience:

• 2+ years experience in a Senior Customer Service role
• Background in a technical helpdesk role is highly desirable
• Professional, courteous verbal and written communication
• Solutions focused and outcomes driven with an ability to teach and add value to the customer
• Strong organisational skills and an ability to multitask

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• Hybrid workplace, balancing work from home and office 
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Unlimited access to thousands of courses in the Go1 Learning Hub
• Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
• Discounts, salary sacrifice and packaging options through our benefit partners
• Extra leave so you can recharge and focus on your wellbeing 
• Workplace wellness program, including additional leave entitlements for a healthy work-life balance
• Support for you when it comes time to grow your family with paid parental leave

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Nine is currently seeking an expression of interest for an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in Perth.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities