The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Our Banking and Finance teams deal directly with consumers and financial firms to help resolve and investigate complaints. Dispute Resolution Specialists handle complaints with various issues including: 

• Disputed transactions including scams 
• Responsible lending
• Credit reporting
• Misleading and unconscionable conduct
• Financial hardship
• Credit reporting including default listings and Repayment History Information 
• Charges including interest and fees
• Privacy and confidentiality
• Disclosure and instructions.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Managing project risk and assisting with problem resolution.
• Serving as liaison between technical and non-technical teams.

What you will need:

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.
• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest.

You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker. 

What you will be doing:

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Selecting hardware, software and vendors

• Working on payments and cards schemes projects

• Conducting tests to ensure changes made by programmers are correct

What you will need:

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• A Sound background in payments particularly in cards scheme compliance and Switching/Acquiring

• A bachelor’s in computer science or information systems or equivalent experience – Master’s degree is desirable.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Join a Sales Revolution: We're seeking an enthusiastic sales leader in NSW or VIC to lead a national team, aiming to skyrocket our clients Australian sales 10-fold in just 5 years!
• Unlock Unparalleled Rewards: Our client celebrates success. Enjoy a competitive salary, performance bonuses, unique benefits like birthday & anniversary leave, and participation in our lucrative Growth by Sharing Incentive scheme.
• Forge Your Career Path: Be a key player in our clients growth story and potentially advance to Group Sales Manager..
• Invest in Yourself: You will enjoy ample budgets for learning and skill-building. Enhance your expertise as you progress in your role.
• Impact Lives: Your work goes beyond business; it directly impacts lives. Engineer solutions that transform industries and communities, making a real difference.
• Join a Positive Team: Be part of a positive, friendly, and innovative team that values trust, creativity, and collaboration.

The Company

Our client is an established and reputable family business with a core mission to "Engineer a positive difference" by combining a passion for engineering with innovative solutions that simplify industrial packaging, empowering their customers' growth. They serve various process industries in New Zealand and Australia, including grain & seed, food & dairy, stock-feed, fertilizer, beverage, FMCG & logistics.

Head Office is located in New Zealand serving Australasia

The Job

Your goal for 2025 is to proactively grow the Australian market, you will be the “feet on the ground” representing the business with the full support of the team back at HQ in NZ. You will focus on maintaining existing accounts, identifying prospective customers, and developing new relationships.

This is a pure solution sales role so you will be accustomed to working with a lengthy sales cycle (up to 6 months) and competent at working closely with customers and technical/design professionals to find bespoke solutions to specific process requirements.

As a natural, hungry but humble hunter you will focus on new business development but with a strong pipeline already in place, you will hit the ground running. As a field-based position, you will spend 3-4 days a week visiting clients across NSW and VIC including regional locations so you must be comfortable as a solo-operator and have the ability to travel extensively.

Responsibilities:

• Drive new business growth and manage a robust pipeline of potential clients.
• Build and maintain strong customer relationships, providing tailored solutions.
• Conduct sales presentations, product demos, and negotiate contracts.
• Collaborate with internal teams to support customer needs and ensure seamless service delivery.
• Identify market opportunities and develop strategies to outperform competitors.

Qualifications:

• 3+ years of sales experience, preferably in a technical or engineering field.
• Proven ability to exceed sales targets and drive business growth.
• Excellent communication and negotiation skills.
• Strong organisational skills, with the ability to manage multiple priorities.
• Willingness to travel frequently across Australia, with overnight stays as required.
• A self-starter with a proactive and results-driven approach.

Do these values resonate with you?·        

• Sales Excellence: Minimum 3 years of sales experience, preferably in industrial packaging
• Customer Focus: Prioritize customer relationships and needs.
• Ownership Mindset: Be a self-starter with integrity, urgency, and autonomy.
•  Mechanical Aptitude: Interest in engineering and technical knowledge.
• Travel Enthusiast: Embrace extensive travel, including rural customer visits.
• Resilience and Optimism: Thrive in challenging situations.
• Goal-Oriented: Driven to meet and exceed targets.
• Excellent Communicator: Build rapport easily with strong interpersonal skills.
• Adaptable & Innovative: Quickly pivot strategy when needed.
• Energetic & Action-Oriented: Operate with vigor and take prompt action.

What’s in it for you?

• Opportunity to progress into a Sales Leadership role & build a team in Australia
• Competitive salary package between $130,000 and $250,000
• Company Profit Sharing Scheme (GBS)
• Uncapped bonuses – the more you sell, the more you earn
• Company Vehicle & Fuel Card
• Mobile phone and laptop
• Generous L&D budgets for professional development
• Complimentary paid holiday for birthday, weddings and significant anniversaries 
• Paid volunteer days 

If you are ready to take on this exciting new role, submit your resume and cover letter!