We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

At Rokt, we practice transparency in career paths and compensation. 

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for an APAC Payroll Specialist

Compensation: $109,000- $135,000 salary, employee equity plan grant & world class benefits

About the role

You will play a vital role in ensuring the efficient and accurate processing of employee pay in the APAC region, with a high degree of responsibility and independence. Your responsibilities will encompass payroll processing, compliance with relevant regulations and providing excellent employee support on their queries.

Responsibilities

• Payroll processing of the APAC region (Australia and Japan)
• Validation of payroll input against payroll register and coordination with payroll vendors for required adjustments/corrections.
• Coordinate with payroll vendors on timely payout to employees and statutory payments.
• Handle employee data and updates in our payroll system throughout the lifecycle of each employee
• Perform tasks associated with monthly, quarterly and year-end payroll reporting and taxation.
• Assist WGEA reporting and reporting required for employee share schemes
• Review of business expenses for compliance with Company policy and processing of reimbursements
• Serve as the main point of contact for employee pay-related questions 
• Partner with the US Payroll team and Accounting and People Ops teams to ensure alignment on employee data
• Partner with the Stocks team on equity matters including exercises, terminations, etc.
• Partner with the R&D organization and the Accounting team on R&D capitalisation and supporting work for the calculation by third-party advisors of the R&D tax credit

Requirements

• Bachelor’s degree in Accounting, Business Administration or related field.
• 3+ years of experience with payroll processing in the APAC region. Experience with Australia a must.
• Excellent knowledge of payroll and related statutory labor laws required for payroll-related calculations.
• Excellent quantitative and Excel skills
• Strong written and verbal communication skills
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Ability to work independently but also socialize issues as they arise

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

What you will do

The Ad Technology Specialist role requires a deeper technical understanding and will work closely with the AdOps team, sales and customers in a supportive capacity to enable us to deliver exceptional outcomes.

• Working closely with the Media squad, alongside product team to ensure that new products are executed in line with business objectives.
• Play a strategic role by developing the team processes inclusive of the management processes for ad-related issues.
• Communicate effectively with a large stakeholder group ranging from commercial leaders to product managers to software developers.
• Build native and html5 templates from scratch and follow specifications provided.
• Troubleshoot GAM tag integration on site and in APP
• Plan, manage, and monitor the technical implementation of display and video advertising units across various platforms. (Desktop, mobile & apps).
• Be the subject matter expert between sales, dev, finance, and IT departments regarding all ad-tech projects.
• Work closely with ad-ops team in developing campaign workflows including ad campaign set ups, optimisations, and troubleshooting.

As a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs.
 
You’ll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say “yes” as often as possible. Although we are “carsales”, we have a variety of verticals across our business, and you’ll quickly become familiar with our automotive, marine, motorcycle and industry product offerings.

Please note this is a 0.8 FTE role working Monday - Friday, 10am - 4pm.

You’ll be responsible for:

• Taking ownership of all customer enquiries that you receive and handling them in a professional and courteous manner.
• Regularly update customers on how their requests are progressing.
• Recording notes for all support queries, changes and task completions.
• Keeping up-to-date with our product and service offerings so that you can always provide customers with accurate information.

The global Square Risk team works to protect Square and Square sellers and enable safe growth across our ecosystem. Square's Australian Risk team seeks an experienced Fraud Operations Specialist to reduce transaction fraud within merchant commerce. You will perform a detailed analysis of high-risk purchases/transactions in real-time queues to identify unauthorised transactions across different types of payments. 
You will analyse risk patterns and communicate with merchants in cases where additional information is required. You will work with global and local Square teams, including Compliance and Customer Success. You are interested in fraud investigation and the financial payments industry and are curious about how world events impact risk. You will demonstrate a high degree of empathy for the businesses and people we serve and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience. You will report to the APAC Risk Lead, based in Melbourne.

You will:

• Monitor real-time queues and review high-risk transactions 
• Use policies to determine if transactions are fraudulent or high-risk
• Manage customer escalations through multiple channels (Customer Relationship Management systems, Email and Slack) 
• Work high-level escalations from partner teams, including Sales, Legal, Compliance and Credit Risk
• Partner with Risk Policy to investigate trends and complete team projects
• Advocate for customers by identifying trends and suggesting improvements to Square processes and products
• Build knowledge of risk at Square and the broader payments industry
• Work some Australian state public holidays