Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role

• Be part of a dynamic team dedicated to exceptional employee experiences.
• Newly created role | Hybrid work | Melbourne based.
• Full Time Fixed Term 12mths| Discounts on energy, telcos and solar plans.

Are you a highly organised and outcome-focused individual with a passion for delivering exceptional employee experiences?

We are seeking a full-time fixed-term Administrator/Coordinator who will provide P&C Project Support to the P&C Business Partnering team. You will focus on team coordination and support key elements of the employee life cycle through P&C projects and initiatives.

What you’ll be doing

Reporting to Head of P&C Partnering, you will:

• Provide administration support to the Head of P&C Partnering, with a focus on diary management.
• Coordinate effective team meetings, room bookings and preparation of meeting documentation.
• Support the audit and governance of people data, ensuring accuracy and compliance.
• Prepare and deliver operational people-related reports, identifying trends and opportunities for process improvement.
• Support P&C Partners with actioning items and notifications in Workday system (HRIS).
• Provide administration support for project and event management.
• Collaborate with key stakeholders to administer core people processes, including training sessions, goal setting, talent sessions and performance reviews.

About you

What you’ll bring to the table

• Proven experience in Team Administration, Coordination and Project Support, showcasing exceptional attention to detail and a passion for P&C.
• Initiative-driven with a proactive problem-solving approach, fostering continuous improvement.
• Comfortable working with competing priorities and eager to take on new assignments.
• Excellent relationship management and communication skills, building rapport with leaders and employees at all levels.
• Proficency using MS tools, including Outlook, Excel and PowerPoint.
• Passionate about continuous improvement, confidentiality, and handling sensitive information.
• A true team player with a collaborative attitude.

We’d love to see your application by COB Monday 11 March 2024.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Play an active role in our diversity & inclusion initiatives.

*Benefits may change over time and vary based on location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Human Resources

JOB DESCRIPTION

About Us:
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au

About the Role:
As the S&OP Senior Business Analyst, you will play a pivotal role in supporting and governing group-wide demand and supply planning and forecasting models. Reporting directly to the Head of Sales and Operations Planning, you will collaborate closely with various stakeholders to ensure the delivery of key objectives and uphold a high standard of service to the sales, operations, and finance teams.

This role offers an excellent opportunity for individuals with a background in supply chain or analytics to broaden their expertise in demand and supply planning, while driving process improvements and facilitating commercial trade-off decisions.

Primary Duties & Responsibilities:

• Understand, maintain, and optimize planning models, updating calculations and creating/maintaining dashboards as needed.
• Manage stakeholders and facilitate the S&OP process across multiple teams, ensuring adherence to the timetable.
• Proactively identify and escalate risks related to planning applications.
• Follow best practice target state processes for sales and operations planning, analyzing variances to actuals.
• Facilitate the smooth transition and embedding of new models, including post-care activities such as training and user adoption.
• Create and maintain model user guides, documentation of procedural and system changes, and conduct training sessions.
• Collaborate with various business teams to establish business needs and define new data collection and analysis processes.
• Manage the delivery of a robust and transparent sales demand and operations capacity plan.
• Provide analytical, forecasting, reporting, and project support to senior management.
• Contribute to the continuous improvement agenda by identifying and leading opportunities to enhance process efficiency.
• Accountable for maintaining relevant system data to required standards, including data validity and master data.
• Maintain system parameters, configuration, and documentation.
• Review capacity limits with Operations regularly to ensure accuracy of system outputs.
• Analyze data uploads and identify issues or outliers requiring attention.
• Provide technical and educational support to planning platform users.
• Comply with security and risk protocols as directed by TGE IT policy and procedures.

About You:

To be successful in this role, we are looking for someone with the following skills and attributes:

• Strategic thinking with the ability to provide guidance and direction.
• Building strong relationships and managing change effectively.
• Strong analytical skills and the ability to manage ambiguity.
• Creativity and innovation in problem-solving.
• Advanced Excel skills.
• Understanding of modern planning tools like Anaplan, Kinaxis, or Adaptive Planning (preferable).

Desirable Qualifications & Experience:

• Tertiary qualifications preferably in information systems or numerical discipline.
• Experience with process modeling and analysis tools.
• Proven experience in process analysis and optimization.
• Ability to communicate complex ideas to non-technical audiences.
• Experience in S&OP activities and BI applications.

Why TGE:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer:

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

Join our team and contribute to shaping the future of demand and supply planning at TGE. Apply now and embark on an exciting journey of growth and innovation!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

About OES

Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Finance makes it easier for us to win together as a business.  Our team works side-by-side with every other team to help bring commercial thinking into what they do and make decisions that support our strategic and commercial objectives.

 

The Finance Analyst FP&A (Financial Planning & Analysis) role is a great opportunity for an aspiring Finance leader to be at the central of activities in guiding, setting and delivering OES Group financial objectives. The primary purpose of this role is to partner with senior managers, executives across Australia, UK and US  and the broader Finance team in coordinating and delivering OES Group’s short term, medium term financial objectives, and monthly forecasting of financial performance and capital investments.

 

Reporting to an experienced Commercial Finance Manager the key responsibilities of the role would include:

·       Coordinating and delivering the annual budget, medium term plan and monthly forecast for the OES Group’s financial performance and capital investment plan

·       Implementing the agreed capital investment framework across the business

·       Supporting broader stakeholders in formulating business cases

·       Identifying opportunities for continuous improvement in current processes

·       Support the automation effort/system implementation for planning and reporting across Finance

·       Undertaking financial modelling/analysis to support planning and forecasting decisions

·       Building deeper commercial knowledge and capability through the business

·       Supporting building a high performing, supportive and collaborative culture

 

This is a temp to permanent opportunity for the right individual, with an initial 6 month contract. This role will suit an experienced Finance Analyst who looks to broaden experience and career in a progressive team and supportive organisation.

About You

To be successful in this role you will have:

• Strong communication skills and stakeholder management skills
• Ability to work in a high performing team and also autonomously manage own workload
• Strong financial modelling skills (advanced MS Excel skills)
• Strong analytical and problem-solving abilities
• Ability to work in a fluid environment and manage competing priorities
• Experience developing long term plans and business cases
• Experience in the education industry or online learning is a plus
• Undergraduate degree (ideally Finance/Accounting/Commerce) and either part or fully qualified CA or CPA
• 3- 5 years experience in Finance (preferably in Financial Planning/Financial Analysis/Commercial finance business partnering role) or first mover from Corporate Finance/Transaction services department of professional services firms

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If you are a self-started with strong desire to build long term value and passion to make a positive impact we would love to hear from you.

 

 

• Melbourne CBD based role - close to transport
• Small business environment that provides you with autonomy, great work relationships, development and broad job variety
• Credit Analyst position with ample opportunity to continue progressing and developing in your career

About Us

Victorian Mortgage Group is a family-owned and managed business. For over 75 years we have given hope to borrowers who have been turned away by the major lenders. By providing a flexible approach to the assessment of our client's finances, we have supported countless families with opportunities to secure their future.

Duties and responsibilities will include:

• Responsible for the preparation, assessment and submission of consumer and business loan applications
• Developing strong relationships with internal and external stakeholders (sales, credit, brokers)
• Completing due diligence whilst assessing the loan application and adhering to policies and procedures
• Comply with all legislative requirements including, NCCP, Privacy Act and AML/CTF
• Internal reporting and other administrative duties

In order to be considered for this role you will have the following key attributes, skills and strengths:

• Consumer and business lending practices and principles secured by residential mortgages
• Minimum of five years previous experience as a credit analyst in Finance/Banking/Mortgage markets
• Ability to analyse and interpret complex company and trust financials and structures
• Knowledge and understanding of mortgage terminology
• Outstanding customer service, relationship building and team collaboration skills
• Strong analytical, problem-solving and time management skills whilst having an eye for attention to detail
• Highly motivated, self-driven and able to work autonomously as well as in a team
• Having previously held a delegated lending authority will be favourably considered
• Tertiary studies in finance, business or accounting will be highly desirable

What’s in it for you:

• Market competitive salary based on experience
• Melbourne CBD location
• Training and support from a highly experienced team
• Opportunity to join a fast-paced, growing Home Loan originator where you take pride in completing tasks with precision and accuracy
• Working in a fun team
• Great culture/family business
• Diverse and growing broker market opportunities
• Further career development prospects

Please Note: You must be an Australian Permanent Resident or a Citizen to apply for this role.

Date Published 12-Feb-2024 Advertising Ends 25-Feb-2024 Country Australia Location Melbourne & Southern Victoria Role Type Admin & Office Support Work Type Permanent ID# 7546 Permanent Part-Time Role 12:15-5:15pm Monday to Friday  Richmond location – FREE parking Amazing workplace culture and supportive team  A world of opportunity awaits.  We are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from Aussie Farmers across Victoria and Tasmania, and our manufacturing sites turn this into the dairy foods you know and love in our supermarkets, including Perfect Italiano™, Mainland™, Western Star™, and Bega™. We also sell dairy ingredients to many of the world's leading food companies and partner with food services businesses across the country to get dairy foods into chefs' hands.      As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in Australia and around the world.    As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.     When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring…

Click here to view more detail / apply for Reception / Facilities Support

Greetings from Silverlink !!

We are looking for some Technical Business Analyst having experience working in Banking domain to work on a large project for Silverlink. This will be a long term permanent opportunity please send your resumes @ [email protected]


Role : ICT Business Analyst
Location: Sydney /Melbourne
Type: Permanent
Salary 100K -125K

Analyse business processes, policies, and other relevant artefacts to gather information management requirements.
Assess business systems for their information management capabilities.
Facilitate stakeholder interviews, workshops, and ideation sessions.
Provide expert support to key stakeholders and advice on technical issues to non-technical audiences.
Draft information management guidelines and tools.
Previous experience working with IT systems and financial services experience highly regarded but not mandatory.
Review and analyse the organisations' business intentions, services, processes and information need to identify changes that lead to business improvements.

Experience:
Tech
Atlassian - Jira & Confluence
Intermediate level of SQL
Snowflake
Strong communication
Elicit business requirements/specifications
Write technical user stories
Data analysis
Problem-solving/root cause analysis
Testing/reviews
Delivery management support
Agile delivery (kanban/scrum)
System replacement/migration
Workers Compensation/Insurance (desirable)

About the business

iGreenData is a next-generation technology company focusing on Cloud, Data, and Digital first solutions that are changing how technology provides value to businesses, empowering organisations to take advantage of the scalability, reliability, and improved performance of cloud computing. We offer highly differentiated technology services to our customers. Our customers benefit from the industry-leading digital and cloud capabilities we deliver together with our niche partner ecosystem. We leverage our intellectual property and our unique family of accelerators to helping our customers develop and run Intelligent businesses and transform the customer experience.

What you'll contribute to the position

As a Programmer Analyst, you will use technical expertise to design and implement software solutions for our customers. You'll apply your passion for building clean, robust code to large-scale systems. With your well-developed interpersonal skills, you will be an active team member and contribute to delivering customer-focused, optimal quality business outcomes.

About the role

With iGreenData, you'll excel as a Programmer Analyst engaging with your peers in the design and development process alongside customer stakeholders.

What you'll do:


Here's an overview of some of the responsibilities as a Programmer Analyst.
Work in agile software delivery teams.
Implement software technology solutions that meet and exceed customer requirements and expectations
Analyses user requirements, creates system plans and requirements documentation, and encodes, tests, debugs, maintains, and documents programmes and applications.
Develop high-quality code that can function with existing code, patterns, and architectural techniques
Effectively utilise development best practices
Active participation in team agile development practices
Ensure superior code quality through methods including unit testing
Design systems that are effective in production environments and are easy to maintain
Help our clients maintain and run reliable applications and systems
Promote modern Programmer Analyst practices
Keep your skills up to date and always be looking for continuous improvement


Experience and Skills


A minimum of 5 years of Programmer Analyst Experience
Hands-on experience on Spring Boot, Microservices & Serverless Architecture
Critical to have solid development experience in a Java focused on data, APIs & Microservices
Experience in Java & Java frameworks - Spring (Core, MVC, Boot), Struts, JPA/Hibernate
Experience with API design and building RESTful web services
Experience in Multi-threading and high availability / high throughput programming
Experience with Performance tuning
Proven skills with HTML5, CSS3, JavaScript, React/Angular
Experience with Containerisation/Kubernetes Docker
AWS Cloud project experience
Experience working with any cloud platform AWS, GCP, AZURE
Microservices, AWS/GCP Cloud Deployment, and API
Excellent verbal and written communication skills
Strong time management skills with the ability to prioritise workloads under pressure and meet deadlines
A self-starter who is hands-on and knows how to find answers and work with ambiguity
Value-driven and practical in your approach

Target Business Services

Location: 17/1866 Princes Hwy, Clayton, VIC 3168
Salary: $76,000 plus 11% superannuation

Our client Onsite Technology Solutions Pty Ltd is an 100% Australian owned, Melbourne based business which provides an onsite computer & software troubleshooting service predominately to support SME businesses and Medical Centres.

The company comprises of multi-talented software professionals having tremendous passion for building end to end business solutions on latest technologies. Company also provides ongoing management and support services – such as remote network monitoring and 24×7 help desk services. Client has consultants who specialize in network installation, information security, Microsoft support and more.

The client is looking for an experienced ICT Business Analyst to work across a diverse range of projects at any one time, preparing deliverables based on project scope. You will be responsible for the analysis, evaluation and documenting of business systems and processes with a focus on business needs and customer experience.

The role will report to the Director and will be responsible for analysing business processes, identifying alternative solutions, assessing feasibility, and recommending new approaches.

Minimum Requirements:
You must hold a relevant bachelor’s degree and at least 3 years previous experience in the similar role is must. OR at least five years of relevant work experience.

Responsibilities:
In this role your main responsibilities include:
• Determine operational objectives by studying business functionality and formulating output requirements, gathering vital information, developing support procedures and strategies for customer systems
• Analyse and consolidate information to develop business cases to support achievement of business objectives
• Provide technical expertise and direction in support of system infrastructure and process improvements, diagnosing and resolving complex customer system issues
• Develop business cases and establish a common approach to manage key project stakeholder escalations to achieve project milestones and agreed project budget
• Develop deployment strategies for client
• Providing advice, guidance and expertise in developing proposals and strategies for software design activities
• Consulting & communicating with developers about the business application requirements & develop functional specifications to be used by software developers
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Identify the processes and information technology required to introduce recommendations, solve complex technical implementations both independently and in a team environment.
• Gather business requirements from clients and analyse & design the project timeline & budget.
• Analysing & design the project outlines accordance with the business process to enhance software, process & hardware with detailed analyses, clearly defining problems and solutions for them
• Organise, specify and model business requirements to ensure they are complete and unambiguous
• Communicate business changes in appropriate terms to IT/business teams and gain their agreement on the process redesign
• Define roles, responsibilities, service tiers, documenting process flows
• Act as a central reference and information source, providing guidance and assistance in the system project decision making process
• Maintain all required documentation including process maps and specifications to support the business change and development programme
• Analyse requirements, consult with senior developers and produce viable solutions
• Assist in the strategic planning of database structures, applications, policies and architecture
• Support the development and implementation of solutions to meet business requirements
• Develop a variety of ICT processes, including data structure standards, tech standards, monitoring utilities, optimisation methods to ensure stability and performance

Skills and attributes:
• Excellent understanding of business processes
• Excellent client management skills
• Strong documentation skills
• Strong technical background
• Strong organisation and prioritizing skills
• Creative problem solving, analytical thinking, risk handling Skills
• Superior interpersonal and team management skills
• Practical knowledge of process analysis tools and techniques
• Have a strong understanding of good research methodology, item design and data collection
• Extensive experience in an information technology environment

Applications for this opportunity should be forwarded by email to [email protected]
Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.

Job title: Clinical Coder

Responsibilities:

1. Accurately code clinical information using the clinic's custom-developed software system, essential for managing business transactions.
2. Abstract and analyses patient medical records within a clinical setting to ensure data integrity and readiness for the new system.’
3. Enter and manage clinical data in both manual and electronic records, aligning with the requirements of the upcoming web application.
4. Uphold stringent record-keeping practices in accordance with legal, regulatory, and internal standards, particularly during the migration to the new system.
5. Navigate and aid in the refinement of the clinic's proprietary coding system, set to be integral to the new web application.
6. Ensure the confidentiality and security of patient information, complying with privacy laws during the development and migration process.
7. Support patient care administration by accurately documenting medication and care details, key for the smooth data transition to the new platform.
8. Collaborate with healthcare professionals to verify the accuracy of documentation and coding, crucial for the transition to the web application.
9. Engage in ongoing education to keep up-to-date with the new system's features and the clinical coding field's changes.
10. Demonstrate flexibility to work varying hours and at different sites in response to the ongoing software development and system migration needs.
11. Participate actively in the clinic's web application development, offering clinical operation insights to improve system functionality.
12. Embrace additional responsibilities as necessary to facilitate the clinic's move to an advanced web-based information system.

Main tasks:

The primary task for a Clinical Coder / Health Administrator centers around the meticulous coding of clinical information via our specialized software system. Which is fundamental to our operational and business processes. A detailed understanding of our business workflow is paramount, as it ensures that the transition to our upcoming web application will be seamless and efficient.

The Clinical Coder is tasked with carefully abstracting and analyzing patient medical records to guarantee data integrity, a process that paves the way for a smooth system migration. The role also demands a steadfast commitment to patient confidentiality and the security of information, a responsibility that takes on added significance during the development and transition phases. This is complemented by the task of documenting patient care with precision, thus facilitating the data's integration into the new platform without disrupting patient services.

A flexible approach to work schedules, symbiotic work culture and spirit and flexible locations assignment duration is essential Accommodating the ongoing software development and system migration needs. In this transitional phase, the Clinical Coder's insights into clinical operations are invaluable, directly influencing the web application's development to align perfectly with our business processes. Ultimately, the willingness to embrace additional responsibilities and an in-depth grasp of the clinic's operations are key to propelling the clinic towards a successful adoption of a sophisticated, web-based information system.


Qualifications for the position

Relevant qualifications:

Technical Proficiency:
The candidate's background in computer-related studies equips them with robust skills in managing and adapting to advanced software systems. This technical aptitude is essential for the effective administration and handling of complex healthcare information systems, ensuring smooth operation and integration of data in a digital healthcare environment.

Healthcare Insight:
Practical experience in caregiving, providing a unique perspective on patient care and healthcare operations, beneficial for understanding the context and application of clinical data.


Relevant skills:

Software System Management:
Proficient in handling and adapting complex software systems, essential for managing healthcare information.

Data Analysis and Accuracy:
Skilled in analyzing and interpreting medical data with high accuracy, crucial for clinical coding and patient record management.

Healthcare Knowledge:
Understanding of healthcare operations and patient care, beneficial for contextualizing and applying clinical data effectively.

Communication Skills:
Effective in both written and verbal communication, enabling clear interaction with healthcare professionals and accurate documentation.

Problem-Solving Abilities:
Capable of identifying and solving issues related to data management and software applications within the healthcare setting.

Organizational Skills:
Strong organizational capabilities for managing large volumes of data and prioritizing tasks in a dynamic healthcare environment.

Confidentiality and Ethics:
Committed to maintaining patient confidentiality and adhere to ethical standards, especially important in handling sensitive health information.

Adaptability:
Flexible and adaptable, especially in transitioning to new technologies and software platforms, ensuring minimal disruption in healthcare services.

Team Collaboration:
Ability to work effectively in a team, ability to adjust to work culture towards success, collaborating with healthcare professionals to ensure accurate and efficient data management.

Relevant experience

Healthcare Information System Proficiency:
Demonstrated ability in managing and utilizing our healthcare information system, including electronic health records and patient data management, with a high degree of accuracy and efficiency.

In-depth Knowledge of Clinic Operations:
A thorough understanding of our clinic's operational procedures and patient care processes, gained through hands-on experience in our unique healthcare environment.

Adaptability to System Changes:
A track record of successfully adapting to changes and updates within our healthcare information systems, highlighting flexibility and technical adaptability.

Collaborative Work with Healthcare Teams:
Established history of effective collaboration with healthcare professionals in our clinic, contributing significantly to the accuracy and efficiency of patient care documentation and data management.

Clinical Coding Expertise:
The candidate's proven experience in clinical coding, especially in a setting akin to our clinic, provides a significant advantage. This experience has fostered an deep understanding of coding systems, procedures, and healthcare software similar to those used in our clinic, making applicant exceptionally well-prepared to meet the specific challenges and requirements of our healthcare environment.

Compliance and Confidentiality Standards:
Consistently adheres to our clinic's privacy policies and regulatory requirements, ensuring the confidentiality and security of patient information.

Ongoing Professional Development:
Engagement in continuous professional development within our clinic, staying current with the latest trends and practices in clinical coding and healthcare information management.

Remuneration
Ranging between 82,000.00 and 85,000.00

Application starts on the 12th of February and closing on the 23rd of February.

About the business

iGreenData is a next-generation technology company focusing on Cloud, Data, and Digital first solutions that are changing how technology provides value to businesses, empowering organisations to take advantage of the scalability, reliability, and improved performance of cloud computing. We offer highly differentiated technology services to our customers. Our customers benefit from the industry-leading digital and cloud capabilities we deliver together with our niche partner ecosystem. We leverage our intellectual property and our unique family of accelerators to helping our customers develop and run Intelligent businesses and transform the customer experience.

What you'll contribute to the position

As an ICT Business Analyst, you will work closely with business and IT stakeholders to create product backlog, elaborate features to create user stories, work with the development team to ensure developed components meet the business requirements. You will work with the product owner to groom the backlog and support to prioritise the user stories for the release and the sprint.

About the role 

ICT Business Analyst is responsible for taking ownership and leading the business analysis activities within a stream of work and will engage across teams with a broad range of stakeholders, including internal and external program and project members, developers, testers, other subject matter experts, and operational staff.

What you'll do:

Here's an overview of some of the responsibilities you may have:


Produce high-quality business requirements, user stories, and functional requirement specifications, inclusive of context diagrams and process models.
Gather requirements from key business stakeholders to ensure complete alignment and traceability across program, project, and support and maintenance development lifecycle.
Responsible for business process modeling and associated standard operating procedures using industry-standard tools and techniques.
Working closely with the team to understand and document 'as is' and 'to be' process model
Identifying opportunities for process improvements.
Maintain reporting dashboards for various business processes, presenting the dashboards to critical stakeholders.
Collaborate with the quality assurance team to ensure testing efforts align with system deliveries and business processes.
Support business with acceptance testing and post-implementation verification testing
Work with the product owner to maintain backlog, prioritise user stories for the release and sprint cycles
Use proven methodologies (lean, six-sigma) to optimise the business process


Experience and Skills


A minimum of 5+ years of IT BA experience involving digital technologies and platforms (e.g. Pega)  
Certified Business Architect (PCBA) or Certified Business Analyst Professional (CBAP)
Experience in facilitating discovery workshops.
Experience in digital technologies and platforms as an IT BA at the enterprise level.
Strong written and verbal communication skills
Strong analytical skills with the ability to define requirements based on input from business stakeholders
Experience conducting workshops for requirements gathering, including working with clients, business stakeholders, and technical experts
Curious, open-minded, and challenge the status quo where required
Deep knowledge of application design concepts, case design principles, and development best practices

We are seeking to appoint an Application Support Lead to be located in our VIC, NSW or QLD office. This is a newly created role and will support our Manager, IT Operations by managing and monitoring the Australian Engineering and Design application platform. You will focus on Engineering and Design applications, cloud technologies and security, ensure integrity of all systems, integrations, and security of data.

• Install, configure, maintain, and support AutoCAD suite of products, 12D Synergy / Modelling, TuFlow modelling, BlueBeam and QGIS with the ability to package the applications using Intune or SCCM.
• Provide technical support and troubleshoot problems with existing applications.
• Recommend improvements to existing applications and prepare proposals for new software development projects.
• Perform quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.

JOB DESCRIPTION

Join Team Global Express as a Business Intelligence Analyst

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

About the Role:

Are you a dynamic and talented Business Intelligence (BI) Analyst seeking an exciting opportunity? Look no further! At Team Global Express, we are on the forefront of driving effective business decision-making and enhancing financial and operational performance.

As a BI Analyst at Team Global Express, you will be an integral part of our Global Express division, delivering high-quality BI services that propel our business forward. Your responsibilities will include:

• Engaging with stakeholders to gather requirements and understand the business context of data and processes.
• Developing visually appealing and informative data visualizations, providing invaluable business intelligence support.
• Collaborating with stakeholders to classify, define, and align business information, ensuring data quality standards.
• Acquiring, transforming, cleansing, and standardizing data using various techniques to support BI investigations.
• Providing technical and educational support to Business Intelligence users.
• Driving continuous improvement of BI and data platforms in alignment with business objectives.
• Collaborating with IT delivery and support teams, following established processes and standards.
• Ensuring compliance with security and risk protocols as per our IT policy.

Desired Qualifications & Skills: To excel in this role, you should have:

• Solid experience with Microsoft BI technology stack (SQL Server, SSIS, SSRS, and Power BI).
• Strong programming skills in at least one of SQL, R, Python, or SAS.
• Experience in developing and administering BI applications (e.g., TM1, PowerBI, or SAS).
• Proficiency in business process analysis and requirements gathering methods.
• Desirable experience in statistical analysis methodologies, including forecasting, machine learning, and predictive analytics techniques.
• Desirable knowledge of data quality methodologies, including data cleansing and profiling techniques.
• Preferred high-level knowledge of the supply chain and logistics business domain.
• Highly effective communication skills, with the ability to explain evidence-based insights to non-technical stakeholders.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

If you are a results-oriented professional with a passion for data-driven decision-making, join our dynamic team and make a significant impact on our organization's success. Take the next step in your career and apply today!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role 

Bega Group has an exciting opportunity within the Finance team to own, oversee, and manage the Group's suppliers' data, from creation, maintaining, supporting, and offboarding,

The Master Data Analyst will enjoy working in a fast-paced environment, navigating between systems and stakeholders, and has high standards and appreciation for data integrity and hygiene. 

You will be part of a close-knit team, enjoying fantastic culture within your immediate team and the broader organisation. 

As part of our Flex policy, this is a hybrid role, working between our head office in Docklands, 3008, and working from home to support your work-life balance. 

Responsibilities 

• Working with a broad stakeholder base across the Bega Group to manage the data creation, changes, and maintenance on the supplier's platform.

• Owning the Master Data workflow change request process, resolving and escalating issues according to Bega's process.

• Guarantee the change management process is strictly maintained to ensure high data integrity is upheld and meets business rules, compliance, and internal audit requirements.

• Proactively provide continuous improvement to the process and never compromise on high-level standards.

• Deliver a high level of service to our internal and external customers.

About you 

• Solid background in a similar role, preferably within FMCG
• Prior experience with SAP/M3 is desirable, as well as excellent skills in MS EXCEL, WORD, and POWERPOINT
• Excellent attention to detail and time management skills.
• Outstanding analytical and problem-solving skills.
• Passionate about process improvement and always strive to get better. 

The Bega Group Story  

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. 

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future! 
 

Life at the Bega Group 

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.  

• Join a dedicated, forward-thinking and innovative culture 

• Grow with us, through opportunities for career development and progression 

• Contribute by giving back to your community through charities we partner with 

• Access to mental and physical health programs through our wellbeing portal and programs 

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance 

Applications 

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. 

We will accept applications from all people with the right to live and work in Australia. 

Your new role and how you’ll make a difference

Our Data and Insights Analysts are charged with the fulfilment of Data Services requests within our Service Level Agreement, as well as maintaining systems and information that provide our customers with the most optimum data specific to their needs!

If you have really strong data handling and processing experience, and are able to demonstrate technical skills needed in the data space we'd love to hear from you!

Your best bet to be selected for interview is to apply with a cover letter outlining your experiences with big data and a thorough rundown of your technical skills.

The value-add things you’ll be doing

• Fulfilment of S&MS Marketing and data lists within Service Level Agreement or as negotiated depending on the complexity of the work requested.
• Scope customer requirements and work with and provide advice to the internal RMS and S&MS sales function to ensure best possible customer solution.
• Maintaining and servicing of existing databases to perpetuate quality output.
• Identify data integrity issues and proactively identify solutions to improve processes and data accuracy.
• Create, maintain and perform analytics and statistical reports required to assist all internal teams including Marketing, Trade, RMS and S&MS using R and/or Python.
• Act as pivot point between IT and trade team to achieve all KPIs set by the business.

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

How you’ll add value

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met. 
There is a need to work flexible hours on a shift basis to support business demands at particular times, support for the rollout of system changes.
This role is responsible for delivery exceptional customer service and ticket handling.

• Acting as the first point of contact into the IT Service Desk and ensuring all incidents/requests are managed correctly. 
• Classifing incoming Incident and Requests and ensuring correct prioritisation including recording quality description, progress, and resolution details in the ticket
• Performing initial triage and troubleshooting activities for all tickets and escalating to next level technical support teams where necessary
• Contributing to Service Desk/IT process and service improvements and identifing opportunities to improve efficiency, quality, and permanent fix rate
• Creating/Modifing/Removing access for all users in a wide range of applications including Windows/Azure Active Directory, MS Exchange, etc
• Configuration and installation Desktop and Laptop SOE (Windows)
• Deployment and installation of hardware and peripherals
• Maintaining knowledgebase articles within the illion document sharing system
• Out of hours on call support where required

Applications will only be accepted and reviewed if the below are included:

• Updated CV (including your ATAR/GPA/WAM)
• Cover letter addressed to Citi
• Academic Transcript
• ATAR score is required to be included in your CV or as a separate document

*Please note that once you have submitted your application you cannot go back onto your application after it’s been submitted, therefore you need to include all required documents when you submit your application.

Citi values diversity as a key advantage to our industry leading culture. From Business to STEM, Arts and Law; we encourage you to find your fit.

Citi’s Investment Bank is a leading provider of financial services to top-tier multi-national clients around the globe, serving the financial needs of the world's preeminent corporations and financial institutions. Our Institutional Clients Group (ICG) is inviting talented penultimate year female students to apply for the Women in Banking (Investment Banking) Scholarship Program, who are interested in pursuing a career in Investment Banking. 

Who we think will be a great fit...

The Women's Scholarship in Corporate Advisory offers a position on the 2024 Summer Internship Program, as well as a scholarship grant valued at $5,000USD to contribute towards your course and educational fees.

The Investment Banking group advises corporate clients who want to raise funds in capital markets and who need strategic support in financial transactions. Initiatives you may be working on with clients include:

• Mergers & acquisitions
• Divestitures
• Financial restructurings
• Underwriting
• Distributing equity, debt, and derivative securities.

We provide you with the knowledge and skills you need to succeed.

As a Summer Analyst, you will join an intensive 11-week rotational summer program in Melbourne where you will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role. In addition, you will have the opportunity to attend several informal networking events and lunches and be partnered with a buddy on a mentoring program to allow you to learn the ropes of banking.

You are a results-oriented, driven student who is interested in learning about financial markets. We value diversity and so do you. We will also be looking for the following:

You are a penultimate-year student pursuing an Undergraduate/Master’s degree at a top academic institution.
Students with strong academic record from all degree disciplines are welcome.
Exceptional analytical and quantitative skills.
You have demonstrated strong leadership; teamwork; and communication skills.
You have a strong understanding of the global economical landscape.

Applications will only be accepted and reviewed if the below are included:

• Updated CV (including your ATAR/GPA/WAM)
• Cover letter addressed to Citi
• Academic Transcript
• ATAR score is required to be included in your CV or as a separate document

*Please note that once you have submitted your application you cannot go back onto your application after it’s been submitted, therefore you need to include all required documents when you submit your application.

Applications close Friday 22nd March 2024 at 12:00pm AEDT (Applications are reviewed on a rolling basis). Early application is encouraged!

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Are you ready to be part of a team that's committed to empowering people with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Registered Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? You can work from anywhere in Victoria, as long as you are ready to be mobile and travel as needed.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding the human rights of the people we support and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.
• Provide supervision to other practitioners.

About You

We are looking for someone who is currently registered and has a deep commitment and understanding of providing positive behaviour support.

• Registered as a Positive Behaviour Support Practitioner with the NDIS Quality and Safeguards Commission with Disability Services or Education experience.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices.
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support.
• Demonstrated ability to provide advice, support, coaching, and mentoring to staff in person centred active support and positive behaviour support through a trauma informed lens.
• Experience developing a range of support plans/protocols, informed by data-driven functional behaviour assessments.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Tertiary qualification in relevant field.

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License

Why Join us?

• Flexible working – be located where you need to be to perform the duties of this role - office, home, service locations or the person’s home, education/ workplace and/or social environments. Requirements to be in the office based in Scoresby include once a fortnight for team meetings and once a month for community of practice meetings. There may be additional times you are required to be in the office i.e. to attend training sessions or to connect with team members.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.
• All work related travel KM’s are reimbursed.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Are you ready to be part of a team that's committed to empowering people living with a disability to live a fabulous life?

Melba Support Services is actively seeking a passionate and dedicated Positive Behaviour Support Practitioner to join our dynamic Human Rights and Practice Innovation team on a Full-Time Ongoing basis. The best part? We offer a comprehensive training program for individuals who are not registered or want to kick start a career in the rewarding field of Positive Behaviour Support.

At Melba, we believe in 'The Melba Way' – a commitment to delivering services underpinned by Human Rights and person-centred practice. Our approach ensures that every action is guided by a desire to enhance the lives of people living with disability.

As a Positive Behaviour Support Practitioner, you'll play a crucial role in upholding human rights and providing trauma-informed support.

Key Responsibilities:

• Manage a clinical case load to ensure a person-centred/driven and trauma informed approach focusing on the protection, maintenance, and upholding of human rights of people who use behaviours of protest/concern.
• Develop positive behaviour support plans based on robust functional behaviour assessments and focused on enhancing people’s quality of life and facilitate the implementation of plans to reduce and eliminate the use of restrictive practices over time.
• Ensure that where restrictive practices are identified they are used only if necessary and are the least restrictive option.

About You

• Tertiary qualification in relevant field.
• Demonstrated ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies.
• Demonstrated leadership ability, including providing advice, support, coaching, and mentoring to staff.
• High level written and verbal communication skills.
• High level organisational and time management skills with a proven ability to prioritise, meet deadlines and work autonomously.
• Working knowledge of the Disability Act 2006 (Vic) and the NDIS Quality and Safeguarding framework, as relevant to the use and reporting of restrictive practices (Desirable).
• Experience supporting people who use behaviours of protest/concern as a form of communication, using the principles of active support and positive behaviour support (Desirable).
• Experience developing a range of support plans/protocols (Desirable).

You will also bring with you or be willing to obtain:

• NDIS Worker screening Check
• Working with Children Check
• Evidence of COVID 19 vaccination status, including booster
• Transport and Victorian Drivers License
• Willingness and commitment to actively self-drive learning and participate in training program to become a registered PBS Practitioner within the first 4-months of employment.

Why Join us?

• Join our comprehensive & structured training program to become a registered PBS Practitioner.
• Hybrid Working – this role requires you to be onsite in the office based in Scoresby 2 days per week so that we can offer you the right training and mentoring.
• All work related travel KM’s will be reimbursed.
• Join a well-connected and collaborative culture making an impact in a purpose driven organisation.
• Not for Profit Salary Packaging benefits plus meals and entertainment allowance.
• Attractive bonus incentive scheme.

About Us

We are an established, values-based not for profit organisation providing disability support services for close to 50 years. Our valued services include Accommodation, Participation & Learning, Respite Care & Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day and deeply rooted in our culture is a feeling of respect, work-life balance and flexibility.

Click the Apply button today and attach your current resumé. We look forward to meeting you!

For a confidential discussion please contact Lexi Clarke on 0477801016 or [email protected]

Melba is an equal opportunity employer.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

• Hybrid working (3 days in office, 2 days from home)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

“At CommBank we are proud to support flexibility, let’s discuss what this means for you” The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs. Financial Services provides the Group with specialist advice, support and services in finance, audit, taxation, treasury, controls, property, procurement, climate strategy and investor relations. We partner with businesses across the bank to support the successful execution of the Group strategy. See yourself in our team As part of Group Finance, the Regulatory Reporting team is responsible for reporting to the Group’s regulator, APRA and other regulatory bodies (RBA & ABS) which supports the Group’s banking license. Do work that matters The team adds value through:Delivering quality reporting to meet the needs of APRA and other regulatory bodies, which support the Group’s banking licenseFostering a diverse, inclusive and high performance culture while contributing significantly to the vision and strategy for the Regulatory Reporting team Driving and delivering continuous improvements across reporting processes Building strong relationships with stakeholders across the Group as well as APRA We are seeking a Senior Manager and Manager for a 12 month contract. We are also seeking a permanent Senior Analyst. Your Responsibilities: Regulatory reporting for internal and external regulatory returns to APRA and other regulatory bodies, including RBA and BIS with a focus on Economic and Financial Statistics (Product, Financial and Statistical Reporting)Assisting in preparation of the Profit Announcement, Annual Report and Pillar 3 tables and ensure deadlines are met and helping run the month end process of generating and scrutinizing product level Exposures and RWA through the Risk Treasury Finance data warehouse Optimising capital through initiatives to validate capital treatment with internal stakeholders including Credit Policy and responding to information and data requests from APRA and other regulatory bodiesDevelop and maintain strong stakeholder engagement, by collaborating with business units while adhering to the strong operating model and reporting control frameworkContribute to continuous improvement initiatives across reporting processes and solutions including active involvement in integration projects (i.e. systems upgrades), including transition of regulatory returns onto AXIOMAdhering to compliance obligations and requirements for regulatory reporting and support Market Share analysis for internal review of Regulatory submissions We’re interested in hearing from people who have: Experience in financial reporting, particularly in Group reporting An understanding of Regulatory Reporting or the Prudential Standards desirableBusiness Partnering skills liaising with other business units desirableWorking knowledge of financial products and experience in a financial services firm Strong numerate and accounting skills with an understanding of financial products as well as high attention to detail and strong problem solving skills SQL or SAS experience in a financial institution preferred Is this your next challenge, apply Now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/02/2024 For further information, and to apply, please visit our website via the “Apply” button below. 

Senior Business Analyst I 12 months contract - Unsecured lending experience is mandatory Your new company My client is one of the four largest financial institutions in Australia in terms of market capitalisation, earnings and customers. They are looking for a Senior Business analyst with an in-depth understanding of financial products, processes and systems. Your new role As Senior Business Analyst, you will serve as the primary liaison between the IT and business end-users. You'll also work with the business to analyze business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes. Responsibilities Responsible for capturing and grooming requirements into epics, features, user stories and dependencies in collaboration with the squads that aligns with business requirements. Perform analysis (scenario, policy, customer, data, gap, change, etc) in order to articulate business need and solution requirements. Produce As Is and To Be Process Models Develop process models, data models, business rules, target operating models, workflows, reporting and other required outputs Ensure the Delivery and Development teams understand the value of each user story that is being delivered at the right time Works with the Product Owner to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery Assists the Product Owner to define and own the value definition of stories, including facilitating and influencing the prioritisation of the backlog Expert in translating end user / customer insights into Epics and Stories complete with Acceptance Criteria, which can easily be understood by the development Team and Traceable Participates in workshops Analyse the impact of proposed solutions holistically in order to produce Business Impact Assessments Qualifications Unsecured lending experience is mandatory Banking/Fin services experience is also required. Understanding of collection processes within Financial Services (Preferred). Extensive experience working in an agile environment and familiarity with HCD techniques. Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints Comfortable playing a leadership role, including leading workshops, in a cross-functional business and IT team through the discovery, development and operational usage stages of change. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #2840816

IT Desktop Support Technician job available at MSP | Melbourne CBD | Permanent | ASAP start Your new company A growing Managed Service Provider headquartered in Melbourne CBD requires a Desktop Support Technician to join its IT Operations team for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements. Your new role In this exciting new role, you will be: Providing 1 st & 2 nd level onsite and remote IT support for multiple clients. Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk. Performing technical support of servers, network and hardware. Assisting with the delivery of infrastructure projects. Collaborating with Senior Engineers, SMEs and Team Leaders on support issues. Delivering a high level of customer service and communication. What you'll need to succeed To be successful in your application, you will need: Demonstrated experience in providing level 1 & 2 IT support both onsite and remote. Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Active Directory and Network troubleshooting. Experience with Intune and / or SCCM is preferred. Highly developed troubleshooting and problem-solving skills. Experience working within a Managed Service Provider or Consultancy is advantageous. A tertiary education in Information Technology as well as Azure, Microsoft, ITIL, VMware, Veeam and Cisco certifications are beneficial. A current driver's license and vehicle. Australian Citizenship. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered a great salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]. #2841601