The Cyber Security team provides governance, audit, control, and operational Cyber Security capabilities to support business and operational objectives of Nine group. Minimising friction and managing appropriate risk are key tenets of the team.  The Security team works closely with the Security Cloud Practice, Product Engineering, Network and Infrastructure and Services teams to collaboratively manage cyber controls.

As the Application Support Engineer, Identity, Governance and Administration (IGA), you will be responsible for managing the identity systems, services and environments.  This is an important role within the cyber security team and will provide an opportunity for someone to contribute to a significant uplift in Nines security posture.  This is a permanent full time opportunity. 

Key accountabilities of this role is to 

• Be accountable for providing the operational support of Nine's identity and access management (IDAM) systems and assist with their ongoing deployment.

• Identify ways to improve performance and stability of the services and applications through continuous improvement and automation.

• Collaborate with Nines IDAM stakeholders and contribute to the deployment and improvement plans for the Identity roadmap.

• Work closely with the SOC, functional and technical teams to provide timely resolution of level 2 and 3 identity related incidents and problems.

• Work with application owners to assess and prioritise their readiness to be on-boarded to the identity and access management system and lead the onboarding.

• Perform user access reviews to ensure the principle of least privilege is enforced throughout the organisation.

• Work closely with the cyber risk team to enforce access control policies, standards and guidelines.

Purpose

As an Application Support Analyst, you will provide technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications, by delivering advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis.

Responsibilities:
Respond to client problems (phone/portal) and actively monitor client sites:

• Log and document all incidents within a ticketing system and problems within JIRA;
• Investigate problems with software applications, diagnose root causes, identify known errors;
• Refer incidents to other parties when an incident is beyond your current skill-set;
• Proactively monitor, document and fix problems or anomalies found at our clients’ installations;
• Manage and exceed customers’ expectation by providing excellent service;
• Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
• Versatility to shift & occasional pager scheduling;
• Participate in sharing knowledge and publishing Knowledge articles

This is an excellent opportunity for a Senior Test Analyst looking to:

• Leverage both automation and manual testing skills on an innovative financial technology platform that utilises the power of DLT/blockchain
• Work on a platform that is in the stage of implementing new features and functionalities
• Be part of a high performing testing team looking to define the gold standards of quality

At FCX the Senior Test Analyst key purpose is to ensure quality in what we deliver to our customers on the FCX platform. They achieve their purpose by collaborating with business users, end users and technology teams to understand what quality means, educating others of the importance and executing on what is required to ensure they are adhered to.

This specific Senior Test Analyst position will see you work within a team of 15 which consists of BA's, PM's, Software Engineers, Product Owners and Client Relationship Managers. This role is also part of and supported by the FinClear group which consist of over 180 employees, 70 specifically in tech. 

Key responsibilities include but are not limited to:

• Work closely with business, operations, vendors and other stakeholders for test planning and execution.
• Collaborating with the Lead Test Analyst to provide input into improving testing processes, plans, implementation and the management of defects.
• Providing guidance and oversight on the administration of the test case management software.
• Creating and executing System Integration tests (SIT) and User acceptance tests (UAT), including obtaining Business signoff.
• Designing and Implementing Test Cases for end-to-end and integration testing.
• Designing, developing, executing and maintaining automation scripts and our suite of regression tests.
• Producing system test deliverables i.e. test cases, automated test scripts, and test data to the agreed quality
• Testing defect fixes and log new defects including relevant details
• Automation of regression testing pack to perform end-to-end system and shakedown tests
• Test Environment planning, setup and management to help with readiness for test commencement.
• Assisting with release management and post release validation checks and reporting.
• Leveraging Tools including Cypress, Jest, Cucumber, SQL, Jira and Confluence.

Ability Action Australia is a growing company with a great culture, along with unlimited professional development and career advancement opportunities for aspiring clinicians.

We are now looking for Behaviour Support Practitioner's who have a minimum of 6-months experience in Behaviour Support, and who have been assessed as CORE (or above) suitability. 

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

What's in it for you?

As you support many, we support you. We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility & Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of an office
• Excellent remuneration – Industry leading salary + km reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

About the role:

This is an excellent opportunity for a Desktop Support Engineer looking to:

• Add value leveraging their skills supporting & managing a Windows environment
• Expand their skills across MacOS, Linux, Databases, Networks and Tools
• Be part of a growing close-knit team

At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.

This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.

Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.

Key responsibilities include but are not limited to:

• Being the focal point offering support and providing an amazing experience to our people
• Provide onsite and remote support
• Understanding issues and troubleshooting
• Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
• Create & manage user/device accounts
• Provide technical support & rectification of technical issues
• Assist with the support and management of landline, internet & mobile telecommunications   
• Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
• Ensure secure IT systems and infrastructure across all platforms and assets
• Maintain accurate ICT documentation & inventory database
• Provide support for meeting rooms with AV equipment
• Work closely with all teams to enhance processes & implement new technologies
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
• Install equipment & test software applications as required
• Support the roll-out of new applications and solutions

The Tech Stack:

• Windows, MacOS, Linux
• Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
• Microsoft Office 365 - SharePoint, OneDrive
• Basic Network Configuration, Analysis and Management
• PowerShell/Batch Scripts
• Ivanti ITSM
• Crowd Strike
• Atlassian Jira & Confluence
• Exposure to Oracle, Postgres, MS SQL Database
• Audio/Video Conferencing Configuration, Analysis and Management
• Multi-Function Device Configuration, Analysis and Management
• AWS